Electric vs. Tiflux Comparison


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About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.	About A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are remote access, password safe, monitoring, chat, app mobile and other. Organize your team's routine and processes with simplicity and ease. Manage queues, stages, SLA, inventories, communication, remote access, monitoring and more. Here you organize your service flows in a simple and easy way, with integrated tools and management indicators. Executive, performance, profitability and other reports that will help you make decisions. Monitor customer assets and personalize attention notifications via our Service Desk's smart agent. Through the smartphone, you and your team have access to requests and streamline service.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies with 10-500 employees	Audience Companies and businesses in search of a help desk, service desk and customer service system solution to optimize communication with their customers
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Flexible based on your needs Free Version Not Supported Free Trial Not Supported	Pricing $15 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month. Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable. - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour. - Super easy to set up and use. Cons They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based. There are no major cons, but I would like to receive updates more frequently. It would be great if it has better alerting system. - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Electric Founded: 2016 United States www.electric.ai	Company Information Tiflux Founded: 2017 Brazil www.tiflux.com
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Categories Cloud Management Supported Cloud Security Supported DNS Security Supported Endpoint Protection Supported Help Desk Supported Identity and Access Management (IAM) Supported Identity Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported Mobile Device Management (MDM) Supported Network Management Supported Onboarding Supported Privileged Access Management Supported Remote Support Supported RMM Supported SaaS Management Supported Service Desk Supported	Categories Help Desk Supported ITSM Supported Service Desk Supported Workflow Management Supported
Show More Features Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Not Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported Show More Features Workflow Management Features Access Controls/Permissions Supported Approval Process Control Not Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Not Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Not Supported Forms Management Not Supported Graphical Workflow Editor Not Supported Mobile Access Supported No-Code Supported Task Management Not Supported Third Party Integrations Supported Workflow Configuration Supported
Integrations ASAAS Not Supported Adobe Creative Cloud Supported Asana Supported Box Supported Check Point SASE Supported Cisco Meraki Supported Datto SIRIS Supported Docusign Supported Jamf Now Supported Kaseya VSA Supported LastPass Supported Mailchimp Supported Microsoft 365 Supported Microsoft Teams Supported Okta Supported Slack Supported TanStack Supported Ubiquity Supported WhatsApp Not Supported Zoom Supported Show More Integrations View All 25 Integrations	Integrations ASAAS Supported Adobe Creative Cloud Not Supported Asana Not Supported Box Not Supported Check Point SASE Not Supported Cisco Meraki Not Supported Datto SIRIS Not Supported Docusign Not Supported Jamf Now Not Supported Kaseya VSA Not Supported LastPass Not Supported Mailchimp Not Supported Microsoft 365 Not Supported Microsoft Teams Not Supported Okta Not Supported Slack Not Supported TanStack Not Supported Ubiquity Not Supported WhatsApp Supported Zoom Not Supported Show More Integrations View All 3 Integrations
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