Deskcenter Management Suite

Deskcenter Management Suite

DeskCenter Solutions
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About

Deskcenter Management Suite is an integrated IT management solution that helps you skillfully manage and controll your corporate IT. Discover DCMS’ comprehensive functions and why they are essential to your business’ success. A comprehensive overview of your company’s IT assets is vital to any IT manager. Our suite meets these needs and fulfills your requirements for professional and transparent IT management. Unified endpoint management is the future for IT managers. With Deskcenter, the future has become reality. Just one tool allows you to manage the monitoring, security, licensing, and software processes of your IT infrastructure. IT security is essential to IT management. You won’t have to worry about hacker attacks, unauthorized access, or data loss because Deskcenter Management Suite helps you take the right steps to address these issues quickly and in compliance with regulations.

About

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences today.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT Management system for businesses looking for a complete Help Desk solution

Audience

Companies looking for a Helpdesk software

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

DeskCenter Solutions
Founded: 1997
Germany
www.deskcenter.com/en/deskcenter-management-suite/

Company Information

Deskpro
Founded: 2002
Austin, Texas
www.deskpro.com

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Categories

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Not Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Agentforce 360 for Nonprofits Not Supported
Azure Marketplace Not Supported
Desktop.com Not Supported
Google Analytics Not Supported
Jira Not Supported
Jira Work Management Not Supported
Okta Not Supported
Performance Livestock Analytics Supported
Stackreaction Not Supported
Teamstack Not Supported
Trello Not Supported
Wufoo Not Supported
Xero Not Supported
Zapier Not Supported
samQ License Optimizer Supported

Integrations

Agentforce 360 for Nonprofits Supported
Azure Marketplace Supported
Desktop.com Supported
Google Analytics Supported
Jira Supported
Jira Work Management Supported
Okta Supported
Performance Livestock Analytics Not Supported
Stackreaction Supported
Teamstack Supported
Trello Supported
Wufoo Supported
Xero Supported
Zapier Supported
samQ License Optimizer Not Supported
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