Audience
IT Management system for businesses looking for a complete Help Desk solution
About Deskcenter Management Suite
Deskcenter Management Suite is an integrated IT management solution that helps you skillfully manage and controll your corporate IT. Discover DCMS’ comprehensive functions and why they are essential to your business’ success. A comprehensive overview of your company’s IT assets is vital to any IT manager. Our suite meets these needs and fulfills your requirements for professional and transparent IT management. Unified endpoint management is the future for IT managers. With Deskcenter, the future has become reality. Just one tool allows you to manage the monitoring, security, licensing, and software processes of your IT infrastructure. IT security is essential to IT management. You won’t have to worry about hacker attacks, unauthorized access, or data loss because Deskcenter Management Suite helps you take the right steps to address these issues quickly and in compliance with regulations.
Other Popular Alternatives & Related Software
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI.
- Manage multiple data channels from one easy to use interface.
- Roles based access to tickets.
- Email integration with automated ticket creation and acknowledgements.
- Feature rich reporting tool and dynamic dashboards.
- Customer Portal theme-able by Department / Customer organization.
- Powerful but simple to create business rules and workflows to drive automation.
Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
Learn more
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.
Learn more
SysAid
Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.
Learn more
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks.
At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters.
Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
Learn more
Integrations
Company Information
DeskCenter Solutions
Founded: 1997
Germany
www.deskcenter.com/en/deskcenter-management-suite/
Videos and Screen Captures
Other Useful Business Software
Fully Managed MySQL, PostgreSQL, and SQL Server
Cloud SQL handles your database ops end to end, so you can focus on your app.
Product Details
Platforms Supported
Windows
Training
Documentation
Webinars
Support
Phone Support
Online
Deskcenter Management Suite Frequently Asked Questions
Deskcenter Management Suite Product Features
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
Ticket Management
Not Supported
IT Asset Management
Contract/License Management
Supported
Inventory Management
Supported
Supplier Management
Supported
Asset Tracking
Not Supported
Audit Management
Not Supported
Compliance Management
Not Supported
Configuration Management
Not Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
IT Service Management
Not Supported
Maintenance Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
IT Management
Compliance Management
Supported
Hardware Inventory
Supported
License Management
Supported
Patch Management
Supported
Remote Access
Supported
Software Inventory
Supported
Capacity Monitoring
Not Supported
Event Logs
Not Supported
IT Budgeting
Not Supported
Scheduling
Not Supported
User Activity Monitoring
Not Supported
