Cove vs. LiveHelpNow Comparison


Cove	LiveHelpNow	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website CTM CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 939 Ratings Visit Website Descartes Sellercloud Descartes Sellercloud is a robust ecommerce growth platform that empowers businesses to control their catalog, inventory, orders, purchasing, fulfillment, and shipping all from one centralized system. It offers seamless integrations with over 350 partners, including marketplaces like Amazon, Shopify, and Wayfair, helping merchants expand their reach and increase sales. The platform supports automation of routine tasks, boosting efficiency and allowing businesses to ship faster and sell more. Sellercloud caters to a wide range of ecommerce operations with customizable solutions for wholesalers, retailers, 3PLs, and FBA sellers. Numerous customers praise Sellercloud for its ability to streamline workflows, eliminate inventory discrepancies, and drive significant revenue growth. Backed by a dedicated product expert team, Sellercloud ensures smooth implementation and continuous support. 105 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website
About Cove is a cloud-based customer support desk for small teams and ecommerce businesses. It combines an embeddable website chat widget, a shared inbox, help articles, customer records, and team workflows, so agents can manage visitor conversations in one workspace. Customers can find answers in a help center, while agents assign, annotate, resolve, and track conversations and collect satisfaction ratings. Email, Shopify, and Slack connections extend the workspace; Shopify connects the desk to ecommerce store operations. Cove also includes a customer portal, service-level timers, and campaign tools. Its web workspace is installable as a progressive web app; the chat widget can be embedded in mobile apps through a WebView SDK. Plans are priced per workspace and allow unlimited conversations. Cove is intended for small support and ecommerce teams looking to combine live chat, shared inbox, and self-service features.	About • Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companies
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Small teams and ecommerce stores	Audience LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $39/month Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required. Free Version Supported Free Trial Supported	Pricing $21.00/month/user $21 per user per month for LiveHelpNow Chat or Ticket Management. Discounted rate of $19/mo when you sign on for an annual subscription. Chat licenses include SMS/text and Facebook Messenger integration while Ticket includes email and contact form management. Call back, knowledge base and many other features also available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros We rent hospital beds and mobility gear to families, and a lot of our chats are people trying to pay a deposit or confirm insurance details while a worried relative waits. Before this, people would type a card number straight into the chat, and I'd panic a little every time because it sat there in the transcript. Now I send a secure form inside the chat, they fill it in, and the details never sit in the conversation. The first time a daughter paid a deposit that way while her dad was still in the hospital, she told me it was less stressful than calling. That one feature is the reason I'd keep this tool. Ease of communication with clients on website. Great to have the ability to chat with clients and conduct Zoom meetings. Easy to pair with website, canned responses, analytics, easy set up, customer service and support in incredible. Canned Responses, Encrypted Secured Forms, Easy Survey system, transcripts, Translator, Departments, and offline messages. I love the features, and how easy it is to navigate through. It makes training my team that much easier. Cons There's no screen sharing or co browsing, so when someone is stuck on our rental agreement page I still have to describe where to click, which is slow with older customers. The agent screen also feels a bit dated next to newer tools, and a new teammate needed a few days to find where things lived. Times we were not able to see their responses and even worst, times they were not able to see our responses and assumed we were not responding. Some of the functions are hard to fund, but customer service is right there to assist. A better feel and look, it has a kind of vintage look and feel to it, but it does the work. I don't like the glitches that sometimes happens with the software, then again that is always going to happen
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Cove www.coveinbox.co	Company Information LiveHelpNow Founded: 2003 United States www.livehelpnow.net/
Alternatives Cove Drive Cove	Alternatives Giva
Cove Identity	DeskXpand
Cove Markets	Hippo JungleWorks
KonnectBot	Zoho Desk Zoho
There There Spatie View All	DevRev View All
Categories Help Desk Supported	Categories Chatbot Supported Customer Self-Service Supported Customer Service Supported Help Desk Supported Issue Tracking Supported Live Chat Supported Survey Supported
	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Not Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported
Integrations Slack Supported Capsule Not Supported Constant Contact Not Supported Facebook Not Supported Freshdesk Not Supported GetResponse Not Supported Google Business Messages Not Supported Google Business Profile Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Mailchimp Not Supported Pipedrive Not Supported Salesforce Not Supported ServiceNow Not Supported Shopify Supported WordPress Not Supported Zendesk Not Supported Zoho CRM Not Supported Zoom Not Supported join.me Not Supported Show More Integrations View All 2 Integrations	Integrations Slack Supported Capsule Supported Constant Contact Supported Facebook Supported Freshdesk Supported GetResponse Supported Google Business Messages Supported Google Business Profile Supported HubSpot CRM Supported HubSpot Customer Platform Supported Mailchimp Supported Pipedrive Supported Salesforce Supported ServiceNow Supported Shopify Not Supported WordPress Supported Zendesk Supported Zoho CRM Supported Zoom Supported join.me Supported Show More Integrations View All 25 Integrations
Claim Cove and update features and information Claim Cove and update features and information	Claim LiveHelpNow and update features and information Claim LiveHelpNow and update features and information