Dialaxy

Dialaxy

Dialaxy Inc.
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About

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a solution to turn conversations into actionable insights

Audience

Companies of all sizes and contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15/user/month
Free Version
Free Trial

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.3 / 5
design 4.3 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I like that it's dependable throughout the workday. Our team handles product demos, onboarding sessions, and customer follow-ups, so having stable call quality and an easy way to manage business calls has been a real advantage. It keeps our communication professional without adding extra complexity.
  • The call filtering and spam detection features have been the biggest benefit for our team. Carrier lookup, reverse phone lookup, and automatic spam filtering help reduce unwanted calls, so we spend more time talking to real customers instead of dealing with spam.
  • Our team works with clients from different countries, so dependable communication is essential. What I like most about Dialaxy is that it keeps our business calls organized and the voice quality has been consistently reliable. It has become an important part of our daily client communication.
  • The call routing feature has been especially useful. It ensures new inquiries reach the appropriate consultant without unnecessary transfers, which creates a better experience for our clients.
  • One of the biggest advantages has been how easy it is to manage business calls with clients from different countries. The call quality has been consistently good, and the platform keeps our communication organized without requiring much effort from the team.

Cons

  • The platform has worked well overall, but I'd like a few more options for organizing contacts into custom groups. It would make managing different customer segments a little easier.
  • I would like to see more native CRM integrations. It works with major platform like HunSpot, but the built in integration options aren't as extensive as some competitors, so connecting with other tools may extra setup.
  • The platform covers everything we need, but I'd appreciate a few more reporting options for analyzing call activity over custom date ranges. It would make monthly performance reviews a little easier.
  • Searching older call logs could be a little faster. More filtering options would make it easier to locate previous conversations.
  • The overall experience has been positive, but I think the reporting section could include more filtering options when reviewing call activity over longer periods.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CloudCall
Founded: 2011
United Kingdom
www.cloudcall.com

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Alternatives

Microtalk

Microtalk

Microtalk Europe Limited

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SIP Trunk Features

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Zoho CRM
Access Recruitment CRM
Act!
Bullhorn
CEIPAL
Chameleon-i
Engaged CRM
FiveCRM
HubSpot CRM
Influence Recruitment Software
Jiminny
JobDiva
Microsoft Dynamics 365
Salesforce
Spinify
Talent Rover
TargetRecruit
Tracker
Vincere

Integrations

Zoho CRM
Access Recruitment CRM
Act!
Bullhorn
CEIPAL
Chameleon-i
Engaged CRM
FiveCRM
HubSpot CRM
Influence Recruitment Software
Jiminny
JobDiva
Microsoft Dynamics 365
Salesforce
Spinify
Talent Rover
TargetRecruit
Tracker
Vincere
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