Related Products
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About
Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
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About
Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword searches to find solutions to their problems. Built-In FAQs help your user search problems and find solutions without having to reach out to your support team. Manage your FAQs through the admin dashboard anytime and anywhere. How about a chat-like communication of your support team with your customer? A real-time conversation with your users from within the app. Customers can attach screenshots from their mobile gallery to help you diagnose and fix issues faster. Device and app logs can be fetched anytime by your support team to help your technical team with issue resolution. All your issues reported via mobile devices and emails are lodged into the system and are made available through simple yet intelligent issue tracking screens. A happy customer of your mobile app/game is one positive review on stores you don’t want to miss.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Companies of all sizes that want to convert website visitors to happy customers
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Audience
Businesses and companies searching for the simplest customer support desk solution
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9.99 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationClickDesk
Founded: 2011
United States
www.clickdesk.com
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Company InformationdevContact
www.devcontact.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Not Supported
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Integrations
ActiveCampaign
Supported
Basecamp
Supported
BigCommerce
Supported
GetResponse
Supported
Gmail
Supported
Google Analytics
Supported
Hootsuite
Supported
InsertChat
Supported
MODX
Supported
Mailchimp
Supported
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Integrations
ActiveCampaign
Not Supported
Basecamp
Not Supported
BigCommerce
Not Supported
GetResponse
Not Supported
Gmail
Not Supported
Google Analytics
Not Supported
Hootsuite
Not Supported
InsertChat
Not Supported
MODX
Not Supported
Mailchimp
Not Supported
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