Audience
Companies of all sizes
About Help Sumo
Help Sumo offers a 24/7 help center where your customers can answer their own questions – whenever, wherever. Build a rich and engaging knowledgebase that your customers find useful. Track what your customers are searching for through the help center. Find what’s working well and optimize your content based on the customers behavior. Build multiple help centers and customize each with unique content and branding. Transform your team to customer advocates, by providing everything they need to be proactive and deliver exceptional personalized customer service. With all your customer’s information readily available, reach out and support your customers before they come up with any issues. Maintain better customer service with best Help desk software.
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Pricing
Starting Price:
$14.99 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Help Sumo
www.helpsumo.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Help Sumo Frequently Asked Questions
Help Sumo Product Features
Help Desk
Alerts / Escalation
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
