SautiDesk

SautiDesk

HelloDuty
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+

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About

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.

About

SautiDesk is customer service software for Kenyan teams. It brings calls, WhatsApp, SMS, email and website chat into one shared ticketing view, with one ticket per customer across all channels, a single owner and a defined next step. It includes a call centre, help desk, shared WhatsApp inbox, business phone numbers, live chat and calling campaigns. The Pro plan adds live monitoring and reports. Plans are priced per user per month, while calls, SMS and email are charged from a prepaid balance.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that want to convert website visitors to happy customers

Audience

Customer service, support and sales teams in Kenya, such as clinics, schools, SACCOs, logistics firms, online shops and call centres

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

KES 1,000/user/month
Basic is KES 1,000 per user/month; Pro is KES 3,000 per user/month. Calls, SMS and email are usage-based and paid from a prepaid balance. Extra phone numbers cost KES 500/month. One-time sender ID and short-code setup fees range from KES 8,500 to KES 15,000, depending on the option.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ClickDesk
Founded: 2011
United States
www.clickdesk.com

Company Information

HelloDuty
Founded: 2020
Kenya
sautidesk.com

Alternatives

Alternatives

LiveAgent

LiveAgent

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Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

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Zono Support

Zono Support

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LiveChat

LiveChat

LiveChat Software

Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported

Categories

Call Center Supported
Help Desk Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

ActiveCampaign Supported
BigCommerce Supported
Capsule Supported
GetResponse Supported
Gmail Supported
Joomla! Supported
Nimble Supported
OpenCart Supported
Parsey Supported
PrestaShop Supported
Slack Supported
Stackreaction Supported
SurveyMethods Supported
Tumblr Supported
Unbounce Supported
Webs Supported
WordPress Supported
Xero Supported
Zapier Supported
Zoho CRM Supported

Integrations

ActiveCampaign Not Supported
BigCommerce Not Supported
Capsule Not Supported
GetResponse Not Supported
Gmail Not Supported
Joomla! Not Supported
Nimble Not Supported
OpenCart Not Supported
Parsey Not Supported
PrestaShop Not Supported
Slack Not Supported
Stackreaction Not Supported
SurveyMethods Not Supported
Tumblr Not Supported
Unbounce Not Supported
Webs Not Supported
WordPress Not Supported
Xero Not Supported
Zapier Not Supported
Zoho CRM Not Supported
Claim ClickDesk and update features and information
Claim ClickDesk and update features and information
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