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About

Callix is a Brazil-built cloud contact center platform for high-volume sales, collections, customer service and research operations. One concurrent license covers inbound and outbound voice, including Preview, Power and Predictive dialing (up to 10 calls per agent), multilevel IVR, queues with callback, live monitoring with whisper and barge-in, call recording and real-time dashboards. Reverse IVR can place up to 5,000 calls per day per license and route respondents to an agent or a WhatsApp template. Callix’s official Meta WhatsApp Business API service includes a shared inbox, AI chatbot, bulk template messaging and supervision. The platform also includes cloud PBX, local caller ID, CRM integrations, an open REST API and webhooks, with data stored in Brazil. Licenses are concurrent and billed monthly in Brazilian reais, without a long-term contract. Accounts can go live within three business hours. More than 800 companies use Callix.

About

AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human support

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Sales, collections, customer service and research teams running high-volume calls and WhatsApp, from 1 to 1,000+ seats

Audience

Small businesses that need a VoIP and call center solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

R$89/license/month
Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.
Free Version Not Supported
Free Trial Not Supported

Pricing

$9.99/user/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The AI voice assistant on My Country Mobile is quite useful. It answers simple questions from leads, takes calls around the clock, and even sets up appointments for me without me having to do anything. I set it up quickly, and it's caught a lot of questions that I would have missed otherwise. It feels like you have another team member.
  • The automation features cut down our manual workload and keep our day-to-day operations running smoothly. The interface is easy for new agents to get comfortable with, and onboarding required almost no training. Call recordings and transcriptions give our supervisors better clarity when reviewing conversations. Overall, the platform fits well into our daily workflow and supports the pace at which our team operates.

Cons

  • The voice tone options are good, but could add more accents
  • The reporting section could use a bit more flexibility for custom data views.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Callix
Founded: 2012
Brazil
www.callix.com.br/

Company Information

My Country Mobile
Founded: 2010
United Arab Emirates
www.mycountrymobile.com

Alternatives

Alternatives

Microtalk

Microtalk

Microtalk Europe Limited
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications

Categories

Categories

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Integrations

Pipedrive Supported
Dynamics 365 Commerce Not Supported
Dynamics 365 Customer Service Not Supported
Enthu.ai Not Supported
Freshdesk Not Supported
Front Not Supported
HubSoft Not Supported
HubSpot CRM Not Supported
Intercom Not Supported
Klaus Not Supported
OneHash CRM Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
WhatsApp Supported
Zapier Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Zoho CRM Plus Not Supported

Integrations

Pipedrive Supported
Dynamics 365 Commerce Supported
Dynamics 365 Customer Service Supported
Enthu.ai Supported
Freshdesk Supported
Front Supported
HubSoft Supported
HubSpot CRM Supported
Intercom Supported
Klaus Supported
OneHash CRM Supported
Shopify Supported
Slack Supported
Stackreaction Supported
WhatsApp Not Supported
Zapier Supported
Zendesk Supported
Zoho CRM Supported
Zoho CRM Plus Supported
Claim Callix and update features and information
Claim Callix and update features and information
Claim My Country Mobile and update features and information
Claim My Country Mobile and update features and information