Audience

Mid-to-large enterprises already using Microsoft Teams for internal and public communication, looking to extend their Teams environment into a fully featured contact center — without adding separate platforms or vendors. Primary decision-makers are IT Managers, CIOs, and Operations leaders responsible for telephony infrastructure, Microsoft 365 governance, and software consolidation. They prioritize security, compliance, seamless Microsoft ecosystem integration, rapid deployment, and low maintenance overhead. Industries include professional services, financial services, retail, healthcare, education, and the public sector.

About ROGER365.io

ROGER365.io is a Microsoft-certified Contact Center as a Service (CCaaS) solution that transforms Microsoft Teams into an AI-powered omnichannel contact center. It unifies voice, webchat, WhatsApp, SMS, Facebook, and email into a single Teams-native interface no separate platforms required.

Key capabilities include:

Omnichannel Hybrid Queues – all channels in one unified queue
Smart routing – skills-based, round-robin, and Teams presence-based
Agent tools – real-time queue insights, call handling, notes, and callback scheduling
Supervisor dashboards – live monitoring, whisper, and barge features
AI & automation – Azure OpenAI, Copilot, sentiment analysis, and workflow triggers
CRM & Power Platform integration – Dynamics 365, Power Automate, and custom Power Apps embedded in the agent view
Reporting – real-time and historical analytics across all channels

Cloud-native, deployable in under 10 minutes, and trusted by brands like Rijksmuseum, Quooker, and Tony's Chocolonely

Pricing

Starting Price:
€25/user/month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

ROGER365.io
Founded: 2021
The Netherlands
www.roger365.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Videos
Support
Online

ROGER365.io Frequently Asked Questions

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ROGER365.io Product Features