Callback Tracker vs. Readymode Comparison


Callback Tracker	Readymode Readymode (formerly Xencall)	+	+
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About Callback Tracker is a communications suite application offering callbacks, live chats, email, and SMS messaging for streamlined customer interactions. With Callback Tracker, compatibility is not an issue. Our application works with any website, and you’ll be finished with the installation in a matter of minutes. Forget about constantly updating your contact number or guessing at country codes or call instructions. You’ll get phone calls, live chat, SMS messaging, and email all from one tool. The dashboard is where you’ll find a comprehensive overview of all your communication, stored in chronological order. You’ll be able to easily flip between call logs, text messages, and chats to make sure your customers are getting the support they need. Callback Tracker even lets you listen to the recording of all your calls, so you’ll have the information you need to keep improving your service and support.	About Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and sales teams interested in a lead generation software solution	Audience Telemarketers and call centers of any size
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9 per month Free Version Supported Free Trial Supported	Pricing $150 /license/month includes all features, all-in-one platform Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude. Cons Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Callback Tracker Founded: 2012 United States callbacktracker.com	Company Information Readymode (formerly Xencall) Founded: 2014 Canada readymode.com
Alternatives LiveCall	Alternatives CallTools
CallbackHunter	Convoso
Channels	BatchDialer BatchService
Close	LeadDesk
CallShaper View All	T-Max Predictive Dialer T-Max Dialer & Communications View All
Categories Call Recording Supported Call Tracking Supported Inside Sales Supported	Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Inside Sales Supported Power Dialers Supported Predictive Dialer Supported Sales Dialers Supported Workforce Optimization (WFO) Supported
Inside Sales Features Auto-Dialing Supported Call List Management Supported Call Recording Supported Campaign Management Not Supported Dashboard Supported Data Management Not Supported Lead Capture Supported Lead Distribution Supported Lead Scoring Not Supported Performance Management Not Supported Show More Features Call Recording Features Archiving Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Not Supported Conversion Tracking Supported CRM Not Supported IVR / Voice Recognition Not Supported Keyword Tracking Supported	Inside Sales Features Auto-Dialing Supported Call List Management Supported Call Recording Supported Campaign Management Supported Dashboard Supported Data Management Supported Lead Capture Supported Lead Distribution Supported Lead Scoring Supported Performance Management Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported
Integrations Adobe Acrobat Sign Not Supported Authorize.Net Not Supported ConvergeHub Not Supported Dropbox Not Supported Gmail Not Supported Goliath Not Supported Gong Not Supported Google Analytics Supported Google Calendar Not Supported Google Maps Not Supported Keap Not Supported Pipedrive Not Supported Podio Not Supported REISift Not Supported Salesforce Not Supported Stripe Not Supported WordPress Supported Zillow Not Supported monday AI work platform Not Supported Show More Integrations View All 2 Integrations	Integrations Adobe Acrobat Sign Supported Authorize.Net Supported ConvergeHub Supported Dropbox Supported Gmail Supported Goliath Supported Gong Supported Google Analytics Not Supported Google Calendar Supported Google Maps Supported Keap Supported Pipedrive Supported Podio Supported REISift Supported Salesforce Supported Stripe Supported WordPress Not Supported Zillow Supported monday AI work platform Supported Show More Integrations View All 17 Integrations
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