+
+

Related Products

  • Squaretalk
    264 Ratings
    Visit Website
  • CallTools
    497 Ratings
    Visit Website
  • DialedIn
    584 Ratings
    Visit Website
  • CallHub
    424 Ratings
    Visit Website
  • Bright Data
    1,076 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    104 Ratings
    Visit Website
  • Dialfire
    26 Ratings
    Visit Website
  • ULTATEL
    107 Ratings
    Visit Website
  • WorkBright
    424 Ratings
    Visit Website
  • Dialpad Connect
    4,080 Ratings
    Visit Website

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

About

Having a solution that’s easy to migrate to with the assistance, if needed, of experienced consultants who have an understanding of where you’re coming from and where you want to go. Happy with a product that is easy to administer and support, does not require endless upgrade projects and CAPEX funding, and is updated with new features continuously as technology in the contact center space evolves. Symbee is the most technologically advanced Amazon Connect partner in the world, delivering all the power of Amazon CX innovation without the necessity to build everything. Symbee delivers AWS cloud-based omnichannel contact center and unified communications with voice, chat, SMS, video, and social channels in a single platform, powered by AWS AI and M/L services. We have low-code/no-code integrations with major CRM, WFM, and other contact center platforms that can be up in hours, not days or weeks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Audience

Companies and sales teams searching for a comprehensive analytics solution to improve their contact center services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Company Information

Symbee
Founded: 2017
United States
www.symbee.co

Alternatives

uContact

uContact

net2phone

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Readymode

Readymode

Readymode (formerly Xencall)

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Amazon Web Services (AWS)
Zendesk
Amazon Connect
Amazon EC2
Arcus Built Environment
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
Verint Intelligent Virtual Assistant
WEBTEXT
X (Twitter)
XCavate
Zoho CRM

Integrations

Amazon Web Services (AWS)
Zendesk
Amazon Connect
Amazon EC2
Arcus Built Environment
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
Verint Intelligent Virtual Assistant
WEBTEXT
X (Twitter)
XCavate
Zoho CRM
Claim Bright Pattern and update features and information
Claim Bright Pattern and update features and information
Claim Symbee and update features and information
Claim Symbee and update features and information