+
+

Related Products

  • Squaretalk
    300 Ratings
    Visit Website
  • Dialpad Support
    1,600 Ratings
    Visit Website
  • DialedIn
    620 Ratings
    Visit Website
  • CallHub
    427 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • net2phone
    197 Ratings
    Visit Website
  • Zendesk
    7,958 Ratings
    Visit Website
  • Bright Data
    1,424 Ratings
    Visit Website
  • Yeastar P-Series PBX System
    116 Ratings
    Visit Website
  • Signalmash
    16 Ratings
    Visit Website

About

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.

About

Convoso: The Best F 'ING Dialer for sales pros who mean business. Since 2006, Convoso has been flipping the script in the outbound sales, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand out and help you do the same by driving profitability, connecting with more prospects, and crushing engagement at scale. And yeah, we’ve got compliance with TCPA and all the regs covered—so you can focus on what matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.

Audience

For organizations looking to increase their sales and marketing productivity. Caters to a range of industry verticals, such as insurance, BPO, lead gen, and more.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Call for Pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • The practicality and ease of reporting for my day to day work, I'm able to track what my agent do and how they do it.
  • I love Convoso, it has a beautiful and friendly interface that explains why it always says welcome whenever I log into my account. It's easy to use.
  • It has a great interface, very user friendly and additionally, the customer support is very responsive and helpful.
  • As an agent the progressive dialing is so beneficial. Setting callbacks will help stay organized. Call recording for agents is a must.
  • They are all very helpful the staff and very professional especially the tech support. They ensure that your issue is addressed on that same call.

Cons

  • Could be confusing for new users, but its more just getting use to it.
  • Nothing really it really a good Software anytime, any day.
  • The advance features would need additional training and support but the basic features are easy to use
  • Call transfers can sometimes drop call. Call connections after a client picks up sometimes is delayed which leads to frustration.
  • Would like to see more call metrics available statistics for user.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Bright Pattern
Founded: 2010
United States
www.brightpattern.com

Company Information

Convoso
Founded: 2006
United States
www.convoso.com

Alternatives

uContact

uContact

net2phone

Alternatives

Categories

Categories

AI Call Center Supported
AI Dialers Supported

Convoso's AI Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s AI Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s AI Dialer is the industry leader for high-performing call centers.

AI Sales Tools Supported
Auto Dialer Supported

Convoso's Auto Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Auto Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Auto Dialer is the industry leader for high-performing call centers.

Call Center Supported

Convoso is the ultimate AI-powered call center software designed to transform outbound sales and customer engagement. With cutting-edge tools for dialing, compliance, and analytics, Convoso enables call centers to maximize productivity, optimize campaigns, and close more deals. Its advanced features—like predictive dialing, real-time lead distribution, and dynamic scripting—empower agents to connect with the right leads faster while maintaining full compliance with TCPA and other regulations. Trusted by thousands of businesses across industries, Convoso delivers the highest contact rates in the industry, helping call centers boost their bottom line while reducing costs. Whether you're managing a small team or scaling operations, Convoso provides the technology and support to drive sustainable growth. Convoso is more than software; it's your partner in achieving call center success.

Convoso’s CCaaS (Contact Center as a Service) platform is the ultimate solution for modern call centers looking to drive growth and streamline operations. Powered by AI, Convoso offers a fully integrated suite of tools designed to enhance every stage of the customer journey while maximizing efficiency and compliance. From predictive dialing and advanced answering machine detection to real-time reporting and dynamic scripting, Convoso equips contact centers with the capabilities to boost connect rates, reduce costs, and close deals faster. With features like Caller ID reputation management and state-of-the-art compliance tools, you can focus on scaling your business without the worry of TCPA violations or spam labeling. Built to handle high-volume campaigns, Convoso enables call centers to place over a billion calls monthly while ensuring personalized interactions and superior customer engagement.

Conversational AI Supported
Credit Repair Supported
Email Marketing Supported

Convoso's email marketing capabilities empower businesses to enhance engagement and drive conversions through automated campaigns and personalized communication. By utilizing smart triggers, the platform automates email dispatch based on specific lead behaviors—such as call counts or call outcomes—ensuring timely and relevant outreach. This automation streamlines workflows, allowing agents to concentrate on high-value interactions. The platform's use of dynamic fields facilitates the creation of personalized email templates that can be reused across campaigns, significantly boosting transaction rates. By incorporating targeted subject lines, compelling content, and strategic timing, Convoso helps businesses achieve higher open rates and foster meaningful connections with their audience.

Power Dialers Supported

Convoso's Power Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Power Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Power Dialer is the industry leader for high-performing call centers.

Predictive Dialer Supported

Convoso's Predictive Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Predictive Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Predictive Dialer is the industry leader for high-performing call centers.

Convoso’s Gold-Standard Voicemail Detection is a game-changer for outbound teams—helping you avoid wasted dials and keep your agents focused on real conversations. Instead of burning time on unanswered calls or dropped messages, Convoso’s industry-leading detection technology automatically filters out voicemails with unmatched accuracy—so your reps only connect when there’s someone on the other end ready to talk. With fewer hang-ups, cleaner call flows, and more productive outreach, your team gains the efficiency and performance that drive real ROI. This advanced capability is part of Convoso’s AI-powered platform, built to help sales, lead gen, and appointment-setting teams reach more people, more effectively—with less friction and more control. Voicemail Detection isn’t just a feature. It’s your unfair advantage.

Sales Dialers Supported

Convoso's Sales Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Sales Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Sales Dialer is the industry leader for high-performing call centers.

SMS Marketing Supported
Voice Bot Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Integrations

Salesforce Supported
CallFinder Supported
Facebook Supported
Faraday Not Supported
Gmail Supported
Google Analytics Supported
Google Calendar Supported
IBM Watson Supported
Ivanti Neurons Supported
LeadConduit Not Supported
LiveRecover Not Supported
Phonexa Not Supported
PingTreeSystems Not Supported
Ringba Not Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
Taalk Not Supported
Voso.ai Not Supported
Zoho CRM Supported
boberdoo Not Supported

Integrations

Salesforce Supported
CallFinder Not Supported
Facebook Not Supported
Faraday Supported
Gmail Not Supported
Google Analytics Not Supported
Google Calendar Not Supported
IBM Watson Not Supported
Ivanti Neurons Not Supported
LeadConduit Supported
LiveRecover Supported
Phonexa Supported
PingTreeSystems Supported
Ringba Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
Taalk Supported
Voso.ai Supported
Zoho CRM Not Supported
boberdoo Supported
Claim Bright Pattern and update features and information
Claim Bright Pattern and update features and information
Claim Convoso and update features and information
Claim Convoso and update features and information