AVOXI vs. Sinch Comparison


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About The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. With plans starting at $19.99 per user, AVOXI Genius is one of the most affordable solutions worldwide! Get 2 months free--limited time only.	About Engage your customers like never before - on any channel. CPaaS and APIs for SMS, Voice, Video & Verification. Reach every mobile phone on the planet, in seconds or less. Engaging your customers the right way can help you more than double webshop orders. We know - we helped a major telco company do just that with a friendly online chatbot. We helped a major automative company re-engage and convert end-of-funnel prospects not responding to email. The results of the personalized Rich SMS campaign speak for themselves. Are your customers missing appointments? Engaging SMS reminders help both them and you, making you more revenue. Tried and trusted by developers around the world. Build with confidence and boost your business - with just a few lines of code. Get closer to your customers and add value to every step of their journey.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses and call centers with international calling needs, including online travel services and agents, hotels and resorts, retail and consumer goods, insurance, healthcare, media and advertising firms	Audience Companies of all sizes
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99/month/user Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 ease 1.5 / 5 features 2.5 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It is user friendly, not so expensive and a very user friendly software. It will definitely meet all your requirements. Cons There are a few scams reported by individuals and users of this software. I have personally not faced any issues so far.	Pros & Cons from Real Users Pros It used to be a good service a few years ago - it was a CLX Communication brand in the past. After the acquisitions, it got only worse. They appeared to have all the functions I needed in their API but unfortunately, because of their horrendous support, we never got up and running with them. Cons They claim SMSes have been delivered and charge you even if the SMSes do not reach the destination—that is totally unacceptable. After some communication ping-pong, the service recommends resetting the headset! The problem persists for a few months now. As mentioned above, we never got "launched" with Sinch, and it was completely on them that we didn't.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information AVOXI Founded: 2001 United States www.avoxi.com	Company Information Sinch Founded: 2008 Sweden www.sinch.com
Alternatives TollFreeForwarding	Alternatives Twilio Messaging Twilio
Adversus	Twilio Voice Twilio
Bling	CM.com
MightyCall	Vonage Communications APIs (Nexmo) Vonage
VirtualPBX View All	Plivo View All
Categories Business VoIP Call Center Call Forwarding Call Monitoring Cloud Communication Platform Communication APIs IVR Telephony Toll Free 800 Number Vanity Phone Number Voice Calling API & SDK	Categories Bulk SMS Chat SDK & API Cloud Communication Platform Communication APIs Communications Platform as a Service (CPaaS) SMS Gateways SMS Marketing Voice Calling API & SDK
Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations Axis LMS Bloomreach Boost.ai Chatlayer by Sinch Comarch Loyalty Marketing Platform Cordial Digitail Do Status Facebook Messenger Instagram Inya.ai Mapp Marketing Cloud MessageMedia Operata RevenueBase Sinch Contact Pro Stackreaction SuiteMaster SuprSend Zendesk Show More Integrations View All 6 Integrations	Integrations Axis LMS Bloomreach Boost.ai Chatlayer by Sinch Comarch Loyalty Marketing Platform Cordial Digitail Do Status Facebook Messenger Instagram Inya.ai Mapp Marketing Cloud MessageMedia Operata RevenueBase Sinch Contact Pro Stackreaction SuiteMaster SuprSend Zendesk Show More Integrations View All 25 Integrations
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