ASC

ASC

ASC Technologies
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About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

About

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that want to increase their service quality

Audience

Companies interested in contact center compliance & workforce optimization solutions

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Priced per named agent - Eleveo works with 450+ reseller partners globally
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/

Company Information

Eleveo
Founded: 1999
United States
www.eleveo.com

Alternatives

OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent

Alternatives

Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand
Voci

Voci

Medallia
HindSight

HindSight

Exacom
Capture911

Capture911

HigherGround

Categories

Call Recording Supported

Categories

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Supported
Liability Recording Supported
Performance Management Supported
Quality Management Supported
Real-time Guidance Not Supported
Reporting Supported
Speech Analytics Supported
Surveying Supported
Workforce Management Supported

Integrations

Amazon Connect Not Supported
Azure Marketplace Supported
CallFinder Not Supported
Charge-off Loan Tracker Supported
Cisco Unified Contact Center Not Supported
Classter Supported
Cloudya Supported
Creovai Supported
Frazer Auto Dealer Software Supported
InterForm Supported
Microsoft Teams Not Supported
Salesforce Supported
Webex Contact Center Not Supported
Zoom Contact Center Not Supported
Zoom Phone Supported
adepsi Supported

Integrations

Amazon Connect Supported
Azure Marketplace Not Supported
CallFinder Supported
Charge-off Loan Tracker Not Supported
Cisco Unified Contact Center Supported
Classter Not Supported
Cloudya Not Supported
Creovai Not Supported
Frazer Auto Dealer Software Not Supported
InterForm Not Supported
Microsoft Teams Supported
Salesforce Not Supported
Webex Contact Center Supported
Zoom Contact Center Supported
Zoom Phone Not Supported
adepsi Not Supported
Claim ASC and update features and information
Claim ASC and update features and information
Claim Eleveo and update features and information
Claim Eleveo and update features and information