Best Telephony Software - Page 10
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CALLMaster Software
SpeechSoft
SpeechSoft Inc. develops and sells telephony automation software, and offers hardware and turnkey solutions that integrate with various telephony environments. Voice over Internet Protocol (VoIP), T1, Digital PBX and Analog. Combining six powerful telephony features into a single software package, CALLMaster software provides an integrated telephony solution for various businesses. SpeechSoft telephony products are scalable and support open non-proprietary architecture. This enables you to design cost-effective solutions that are customized to meet your business needs and budget. SpeechSoft, Inc. has been developing and selling telephony automation software since 1987. Our extensive industry experience has enabled us to provide cost-effective telephony solutions to our customers in many industries. We continue to partner with industry leaders Microsoft and Dialogic to provide leading-edge solutions. -
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Vox Switch
Voxvalley Technologies
Voxvalley is one of the leading softswitch vendors in the IP Communication Industry which offers VoIP softswitch platform at best price. The company has a proven track record of providing advanced releases of softswitch platform that delivers the intended business value for its global clients. The softswitch platform is specifically designed to enable service providers with diverse functionalities such as routing, billing, reporting and monitoring which are very crucial for engaging a profitable VoIP business. The entire business operations can be managed and monitored through a centralized browser-based user interface which is user name and password protected to avoid any misuse. In addition to flexible pricing as per different concurrent call capacity requirements, Voxvalley offers premium technical assistance for easy and quick deployment of softswitch platform so that service providers can get started in quick time. -
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Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
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Ctalk
Ctalk
Realize the benefits of contact center, IVR, speech recognition, call recording, unified communications, outbound dialing without replacing your existing telephony platform. The Ctalk contact centre system 'wraps around' your existing PBX seamlessly adding features or more capacity. That's why you don't have to rip and replace. Effectively handle more calls and contacts with the same or reduced resources. Significantly reduce your support costs and dependency on I.T. by empowering multiple administrators with on the fly call management. Dramatically Increase first contact resolution. Know who is calling and why, then route to the right agent every time. 24/7 automated services blend seamlessly with proactive outbound calling. -
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First Contact SaaS
First Contact SAAS
First Contact provides powerful agent workflow and call scripting software that optimizes both your inbound and outbound call handling processes. This is based upon workflow and management information tailored to your unique business rules. We support preview and progressive dialling, call blending and full integration to your CRM Systems and contact center services. A powerful and intuitive Workflow-Based Scripting capability that enables an informed Customer conversation and in effect guided scripting software, whilst significantly reducing the cost of training and mitigating business process risk. Collect and report on the outcome of each contact so you can easily understand what is happening in your business. This provides you with the necessary integration with the rest of your business to improve your customers' experience. This means that you get the cloud based call scripting software solution with integration with your exisiting telephony and CRM. -
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ObserveCTI
Cacti
ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings are categorized and stored for later playback directly from your PC, remote location, web or any touchtone telephone. Supervisors have access to multiple sites from their PC and can control auditing from a single location within the enterprise. ObserveCTI™ also provides your contact center supervisors the ability to perform audits on agents using a fully integrated auditing tool. Agents are audited and scored based on your specific criteria defined by your business. With a click of a mouse, the supervisor can listen and audit the recorded calls and screens, simultaneously. At the end of the session the supervisor can make comments, save or forward the audit to the agent or management for review. -
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ComTech Cloud
ComTech Cloud
Do you dread your monthly phone bills? Are your traditional phones making it hard for your company to evolve? Have you spent too much money replacing expensive phone equipment? If you answered “yes” to any of these questions, you’ve come to the right place. ComTech Cloud provides VoIP services to companies throughout Washington, DC, and the surrounding area. More and more businesses are making the switch to voice over IP phone systems should you? At ComTech Cloud, our goal is to provide you with these three things: Reliable and trustworthy service, flexibility for growth, affordable pricing options. When you need a reliable phone system—for less than what you pay now—you need ComTech Cloud. ComTech has earned a reputation for building state-of-the-art voice and data solutions. We provide the latest in technology; together with our years of industry experience, we deliver "best of class" business phone, communications and service solutions. -
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Telephox
Telephox
Tailored specifically to your business needs, our BPA software helps you reach a higher level of operational excellence, empower your employees, and create value for your customers. Automate manual, repeated, or predictable tasks; streamline and simplify your workflows. From onboarding to reporting, let them focus on vital business functions. Improve productivity by reducing time spent on repetitive manual tasks. Reduce the process error rate considerably due to automated workflows. Connect your data smoothly and securely and extend your functionality. Remove paper document turnover and turn to efficacy and innovation. Eliminate the need to manually perform time-consuming tasks that are prone to error with our BPA technology. -
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Level365
Level365
Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. It also includes unified messaging, presence, audio & video conferencing, call center and faxing. Unified communication means easy collaboration with anyone in your network, from any device, in any location. Level365 brings that flexibility and capability to your business with top-of-the-line features. From the tried and true desk phone to our web and mobile app, we are in the business of integrating your communication so that you can focus on what matters. Features and usability get the job done. But Level365 knows that communication is a two-way (or more) street. That’s why we’re committed to ensuring quality service in every aspect. Level365 boasts a Trust Center detailing its stringent security, compliancy, reliability, and privacy data. We take the complication out of communication, and work with you to make sure you always get the communication tools you need to do your job. -
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United Office
United Office
Unified Office, Inc. is a leading provider of SDN-based Hybrid Cloud (trifecta of on-premise, private cloud, and public cloud) managed Voice-over-IP and Unified Communications services to Small and Medium-sized Businesses (SMBs). Our Total Connect Now℠ service architecture was purpose-built from the ground up to deliver the highest quality of experience and availability, leveraging the latest in extensible business VoIP communications technology and cloud-based infrastructure to enhance SMB workforce productivity. This unique architecture is the result of the team’s collective decades of experience in both the telecommunications service provider and large enterprise data networking industries. As a business VoIP provider, our team has designed protocols, built scalable products, integrated, deployed and supported carrier-grade equipment into many of the largest converged networks around the world. Quality, dependability, innovation, and support are core to our values. -
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Tata Communications
Tata Communications
Grow your business, boost productivity and maximize efficiencies all at the same time with our comprehensive portfolio of unified communications and collaboration (UCC) solutions that seamlessly integrate with your existing systems while transforming your user experience. Our unified communications solutions allow you to easily connect, communicate and collaborate with employees and customers worldwide over video, web or audio conferencing. Radically improve customer experience and end-user loyalty using omni-channel cloud contact centre solutions with Tata Communications’ unified communications services. Improve efficiency and lower telephony costs across your business by unifying conferencing and leveraging Global SIP Trunking for IP telephony and video calling.” Seamlessly improve collaboration and productivity across audio, web or video (Unified Communications), while at the same time boosting productivity across your customers’ infrastructures. -
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ITK Communications
ITK Communications
ITK Communications offers tailor-made communication solutions from the cloud for every size of company, every need and every requirement. Modern telephone systems are no longer static in your company, but come simply, flexibly and securely from our three German high-security data centers. The modular structure and the relocation of telephony with all features to our data centers enables you to add or debit the desired services on a monthly basis. The big advantage compared to other cloud solutions lies in the diverse selection options of various CTI, contact center & mobility solutions as well as the integration and control of ERP and CRM systems. Updates and upgrades are automatically updated in the background, so that you are always up to date and work at the highest quality level. Thanks to several complete system redundancies, your ITC is optimally protected against failures. -
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CDR Analyzer
S.K. Infotech
CDR (Call Detail Records) Analyzer is a reporting tool which is used for analyzing various types of CDRs such as Single Number CDR, Multiple Numbers CDR, Single Tower CDR and Multiple Tower CDR. This software gives output data in many formats. We can get addresses of cell Ids directly. Single Number CDR: common caller, cell ID target number, filter time, filter date, filter number, first and last call, multiple cells ID, number cell ID, same IMEI different IMSI number. Multiple backup and restore facility, network access, advance search facility, (2 level passwords). -
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R.E. Communications IP-PBX Premise based
R.E. Communications
R.E. Communications offers an Asterisk based IP-PBX system. These systems support all industry standard SIP phones, with enterprise level features that go from 1 phone to 4000 phones. These systems also support SIP trunking which with the combination of SIP trunks and SIP phones you can replicate the services of a Hosted solution but save on the per seat cost. Typically a 10 phone/seat system can be supported with 4 to 6 SIP trunks which is a savings over the 10 seat cost of a Hosted solution. -
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CallWatchPro
7twenty
7twenty's CallWatchPro creates an organizational customer oriented culture. Designed for organizations that handle service and sales calls without a formal call center, Call Watch Pro boosts the level of customer service and satisfaction utilizing minimal managerial resources. Monitoring all customer-facing personnel according to updated KPIs and providing real time insights, Call Watch pro enables managerial staff to constantly improve customer service and internal communications. As result, the number of recurring conversations dramatically decreases, while organizational and financial efficiency increases. -
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Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.
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Call+
Call+
Call+ Automatic Dialer. Our optimized software makes your life easy. Saves you and your team time. VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, Call Recording Software. Customer Based Digital Solutions for Your Company or Individual All Access. All your work at a single place, Automatic synchronization. Support Desk All queries in real-time. Anytime we are available for you. Data Storage & Privacy. You can access anywhere anytime. End-to-End Encryption. 1-Click App Installation Ready to Use Contact Sync, Quick Notes, Whatsapp Messaging, SMS, Call Details. Call+ is a mobile application software which is used by small business organization. You can make a call easily from everywhere in the world to everyone with custom private numbers. When you call someone then your mobile number will be hidden on the receiver screen on mobile. The Call Plus app is easy to handle just type number or choose from contact list given in Call Plus app -
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CallTower
CallTower
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers. -
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Symworld
Rakuten Symphony
Symworld™ is everything that modern communications service providers need to plan, build and operate advanced, secure, high-quality networks, in a single, revolutionary platform. Symworld™ turns days into minutes with industrial-scale automation. Symworld™ provides large and small operators with the essential capabilities to plan, build and operate sophisticated networks and services. Our unique platform and deployment methodology means that you'll be up and running in weeks, not months. Put simply, Symworld™ is the best and fastest route to a new level of operating efficiency, service levels and innovation. Stay informed on Symworld™, a new era of innovative services and products, and be part of the new generation of Telecom. Leave us your email address and be the first to experience the future of network operations. -
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Cisco BroadWorks
Cisco
Cisco BroadWorks is an enterprise-grade calling and collaboration platform delivering unmatched performance, security and scale. Hosted by Cisco service provider partners, it integrates with Cisco Webex to meet the full range of enterprise communications and collaboration needs. Cisco BroadWorks is the world’s leading cloud business communication platform. It supports over 26 million business users worldwide, in enterprises ranging in size from micro business to multinational corporations. Cisco BroadWorks offers mission-critical security, quality and reliability, providing up to 99.999% availability with full redundancy. It supports all region/country regulation for security, data privacy and law enforcement. Cisco BroadWorks provides the full complement of PBX features at the user, group, site and enterprise-wide levels. For example it supports hunt-groups, auto-attendant, unified messaging and contact center functions. -
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Cisco BroadCloud
Cisco
BroadCloud is a global platform hosted by Cisco that lets service providers deploy a full suite of calling and collaboration applications. Applications can be scaled to meet the needs of enterprises, no matter what size or industry. BroadCloud's pay-as-you-go model helps Cisco partners penetrate the rapidly growing cloud-calling market with minimal up-front investment and risk. BroadCloud offers flexible cloud-calling solution deployments that scale to meet the needs of enterprises across all markets. BroadCloud accelerates time to market. Cisco partners may start capitalizing on new revenue sources in less than 90 days. The BroadCloud OpEx-focused cost model helps minimize capital expenditures. Remove enterprise adoption barriers to deploying unified communications and collaboration solutions. This robust infrastructure is fully managed and hosted by Cisco, delivering highly reliable, secure, and comprehensive cloud-calling capabilities. -
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Intalk.io
Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow. -
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RapportCMS
Unity4
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before. -
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NuEdge Communications
NuEdge Communications
NuEdge Communications has been defining, developing, and delivering voice and network solutions that are as unique as the customers we serve. Our goal is not reached until every customer is satisfied. Our clients include local and national leaders in both the public and private sectors—from Ottawa and Western Quebec to Southeastern Ontario. NuEdge offers quality structured cabling and wiring solutions. Our Well trained technicians are experienced in the installation of voice (Cat 3) and data (Cat 5E or Cat 6) wiring as well as coaxial and fiber optic cabling. Let NuEdge help you with your voice and network cables as well as the Audio/Video for your display TV or projector, your microphone, and all the Audio/Video accessories. From a few cables to a few hundred, from basic wiring to complex applications. -
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Sipwise
Sipwise
Open and flexible software architecture ensures fast integration of our services into existing infrastructure. Provide VoIP, video, presence, and chat services to any desk and softphone, IP PBX, and mobile / WebRTC device. Cutting-edge technology based on standard APIs and interfaces. Be ready for Web 3.0 with our RTC engine technology. Increase your margin by lowering the total cost of ownership dramatically – Opex and Capex. Our platforms are deployed at top-tier ISPs all over Europe, serving hundreds of thousands of customers each. The Sipwise Class 5 is, out of the box, a highly scalable SIP Softswitch which serves the needs of many residential and business voice solutions. Due to its modularity, the Sipwise Class 5 can be easily expanded by simply enabling various software modules, which are already part of the initial deployment. -
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CallerDesk
CallerDesk
CallerDesk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. CallerDesk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of CallerDesk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound -
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360 CTI
360 Degree Cloud Technologies
360 CTI is an advanced, AI-powered, Salesforce-native telephony solution that helps you handle every call with precision, automate calling with AI agents, and boost team productivity and efficiency. -
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LANtelligence
LANtelligence
In a world where the phrase “Digital Transformation” has become a catch all for changes in technology, LANtelligence a true Customer Experience Solutions Provider (CXSP) is helping our customers transform their CX engagements and internal process. There is a ton of great technology available today, the key to success is to understand how to bring all these solutions together to transform your organizations CX delivery. We leverage our expertise and daily experience with the top solutions to help you custom design and select the perfect set of solutions to transform your environment. Contact Center as a Service (Cloud Contact Center) is well past a discussion of this being the future of the Contact Center world, it is a requirement of being competitive today. There are many advantages to Cloud based solutions starting from how the top solutions were designed and built to allow for open API’s and simpler development and integration into these platforms. -
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Intermedia Unite
Intermedia
Communicate and collaborate on your terms with all-in-one Intermedia Unite. Whether in the office, in the car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients. Share and collaborate on files securely from any location. Full file management including real-time backup and restore. Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours. Ensure customers reach your people quickly and efficiently. Route incoming calls to specific teams who share responsibility for answering them. Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable. -
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SiteSync
Wireless Applications
SiteSync Pro evolved over the years to bring a solution-based suite of features that address towers, microwave backhaul, spectrum, and radio frequency analysis tools to promote high-level engineering results. Users of SiteSync Pro have one central location to design their network to exact specifications and deployment expectations. Accompanied with highly detailed terrain data (DEM, SRTM, and now LiDAR), population data, multiple map interfaces, and direct access to FAA/FCC/Tower Company information, the user can feel at ease that they have all the critical information needed to engineer a well-thought-out and high-performance network for the future. SiteSync Pro offers users the most robust and automated data integration organization capabilities whether you elect to search our millions of licensed records or upload your own unique datasets.
