Alternatives to Satisfaction.AI
Compare Satisfaction.AI alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Satisfaction.AI in 2024. Compare features, ratings, user reviews, pricing, and more from Satisfaction.AI competitors and alternatives in order to make an informed decision for your business.
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Dialogflow
Google
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers. -
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AI Rudder
AI Rudder
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. -
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Mindsay
Mindsay
Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership. -
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Amazon Lex
Amazon
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure. -
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Ideta
Ideta
Ideta enables companies to develop their own chatbot/voicebot without coding. You also have complete hands-on how you want to style your chatbot. Change every visual aspect of your chatbot to make it match your website design flawlessly. You can deploy your bot on several communication channels such as your landing page, Facebook Messenger, a phone number (Twilio...), Slack, Microsoft Teams etc. You can connect to any software via API with no coding. You can use the best Natural Language Processing tools with no coding (Dialogflow, Luis, Watson...) and switch easily from one to another.Starting Price: 19€ -
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Herbie.ai
Herbie.ai
Herbie.ai – A multi-national Conversational AI company (Part of SunSmart Global – 15+ years in enterprise solutions) Digital Transformation of Enterprises Unique Voice-Enabled Virtual Assistants to automate business cases. Franchise spread over 6 Countries – expanding to 13+. Instant enables seamless connection with 12+ Social Media platforms. The business provides end-to-end AI Solution that are "Innovative & Intelligent" in addressing the critical business needs of Mid to Large Corporates, built using advanced technology with applications across business verticals and geographies. Herbie.AI is a Microsoft Gold Application Development Partner, and is ISO 9001:2015 Certified. AI, ML & NLP based, Multi-lingual, Omni-channel, Always-on bots with transfer to agent. Improve your customer experience with ai powered conversational chatbot solution. Provide complete customer service with Herbie AI chatbots for customer support. Lower Customer Support Costs.Starting Price: $1000 -
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Inteliwise
Inteliwise
In the age of intelligent automation, we’re powering top brands with AI and Omni‐channel tools, for conversational service and commerce. We are a Conversational AI company, delivering smart chatbots, voicebots, omni-channel messaging and video collaboration software to over 150 brands. -
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CEDEX Technologies
CEDEX Technologies
CEDEX Technologies is a specialized chatbot development company from Kerala, India. We are a dedicated team of chatbot and voicebot experts. We develop custom chatbots based on our client's unique business requirements. We design, develop and train high-quality chatbots and voice apps with conversational abilities, context sensitivity, and personality traits. Chatbots are evolving very fast and it is expected that they will eventually replace humans in areas like customer care, e-commerce, entertainment, news, delivery services, corporate information exchange etc. Developing chatbots may seen pretty easy on the surface. But to build a chatbot that meet the exact business requirements needs the expertise of a dedicated chatbot development team. Chatbots can help your customers 24/7. They don't have bad days and they don't get frustrated and thus provide a better customer support. Chatbots can automate tasks which are to be done frequently and at the right time. -
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VOIQ
VOIQ
Conversational VoiceBots for Websites & Calls. Our AI Voice suite empowers companies to use AI VoiceBots on their website and over the phone channel to connect, qualify and engage their leads & customers through highly-personalized, human-like voice conversations. Have personal conversations at scale. VoiceBots carry out high-touch, intelligent calls to your customers and leads that are interested in receiving more information from you. Increase the power of your Sales, Marketing, Logistics and Customer Support teams to provide a high-touch, delightful experience for your customers and leads. VoiceBots are a great way to both start and continue voice conversations with your leads and customers in an automated way. Qualify your website visitors, live transferring high-level prospects to your Sales team. Schedule demos or meetings with interested leads onto your sales reps' calendars. Navigate or search for information on your website using voice commands.Starting Price: $150 per month -
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Replicant
Replicant
With the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before. -
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Graphlogic GL Platform
Graphlogic
Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AIStarting Price: 75/1250 MAU/month -
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Zaion
Zaion
Zaion automates high volumes of calls and assists advisors on a daily basis. Discover callbots, voicebots, chatbots, messagingbots. Processing of higher value-added tasks, better availability for the customer, versatile and cross-functional, and increased employee satisfaction and lower staff turnover. Voice-signal analysis which can detect tone, emotions, and gender. Security, data protection, and GDPR compliance. Thanks to its intuitive interface, the Botcenter® is an integrated supervision and activity-management tool that revolutionizes the analysis of conversations in real time. The callbot is a software program capable of understanding customer intentions in natural language and providing a precise response according to the context. In the course of time and through machine learning, bots become more intelligent and efficient. It has the most advanced cognitive capabilities on the market with models developed for every industry and thus allows the automation of many use cases. -
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CoRover.ai
CoRover.ai
World’s first and the highest ROI delivering human-centric conversational and generative AI platform. We are Asia's most trusted, widely used chatbot across banking, finance, healthcare, manufacturing, travel, and ecommerce. CoRover AI conversational platform offers various benefits such as increasing lead conversion rates, boosting sales, saving costs, streamlining support activities, and enhancing customer experience. Tailored use cases for each industry, aiming to boost lead generation, and transactions, and encourage repeat purchases. ChatBots can help, automate, and streamline a variety of functions that are repetitive in nature and, in turn, improve positive customer satisfaction & reduce overall operational costs. World’s first human-centric conversational and generative AI platform, with proprietary cognitive AI technology, offers managed Chatbot as a Service (CaaS), with self-onboarding support as well, to help organizations generate revenue, and save costs. -
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Scotty
Scotty Technologies
The intelligent virtual agent for automated in- and outbound voice and chat conversations with your target audience. One platform for voice and text based business process automation available 24/7 and in any language. One platform to seamlessly handle all your conversation-driven business processes from start to finish. Scotty comes as a managed service and pay-per-use model with no upfront investments. Scotty builds relevant and contextual customers journeys with your existing data and returns realtime insights. Say goodbye to waiting in line! Scotty handles both from start to finish in- and outbound phone calls. Scales from 1 to millions of calls, chats and emails on the same platform. No license fees or monthly instalments for the platform and only pay for the contacts you use. Scotty offers easy and efficient integration to seamlessly connect your existing platforms and your teams. -
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Engagely.ai
Engagely.ai
73% of customers say that customer experience plays an important role in their decision-making! A conversational AI-based bot helps you in transforming your customer experience to the next level. Engagely.ai’s conversational chatbots deliver an effective customer experience on any desired platform and in the customer’s preferred language. 2B+ WhatsApp users worldwide! Be where your customers are with Engagely’s Conversational AI Solutions. Leverage the largest messaging app to stay connected with your customers. Resolve customer queries, send important notifications, allow bill payments, or simply engage with the prospects and convert them into valuable leads. Engagely conversational phone AI bot automates customer support inbound as well as outbound calls for you, delivering a seamless performance making the conversations human-like using state-of-the-art speech recognition technology. -
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SentiOne
SentiOne
Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.Starting Price: $299 per month -
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Yellow.ai
Bitonic Technology Labs
Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries. -
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Voso.ai
Convoso
Leveraging the latest in conversational AI technology, we help you engage with more leads and activate higher quality conversations. Accelerate sales and lead gen revenue through advanced conversational AI solution. Improve response rates and reach out to more leads. Reduce your CPA by letting Voso.ai handle repetitive conversations. Engage your leads via SMS and voice calls. Voso.ai manages opt-outs and understands when leads ask not to be contacted. Prospects converse as naturally with Voso as they would with another human. Improve motivation, strengthen skills, and lower churn as agents stay focused on rewarding tasks. -
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Skit
Skit.ai
Integrate voice & conversational intelligence into your products through an independent platform that is always learning. A next-gen multilingual Voice AI-powered contact centre automation platform that has been designed to have human-like conversations. VIVA uses a unique conversation design framework to understand intent. Dynamically generates custom conversations with customers. Supports 10 Languages and 160+ Dialects; available 24x7. Delivering high value through contact center optimization Voice AI banking solutions for a digital economy. Optimize your CX processes, costs, and resources with digital voice agents that can handle personalized, empathetic, and proactive conversations in real-time. Augmented Voice Intelligence is the new paradigm of expanding your workforce to combine the power of humans and machines. Augmented Voice Intelligence is collaborative in nature—a collaborative effort in service of customers. -
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Nuacem
Nuacem AI
Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications. We are experts in creating a better customer experience for any enterprise via Conversational AI. Our customers benefit from a unique combination of in-depth AI knowledge and extensive experience in customer engagement, support, and experience for business applications. Nuacem AI is a global leader in conversational AI automation for contact centers. Its low-code platform enables enterprises to automate customer communications using intelligent voice and chatbots. With precise, reliable intent recognition, highly flexible dialogs, and seamless integration into backend systems, Nuacem AI creates superior user experiences and helps companies reduce support costs and improve scalability. -
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ShoutOUT.AI
ShoutOUT.AI
Intelligent assistant that can go beyond predefined conversational flows. Cutting edge Artificial Intelligence technologies decide the next response from the bot. Connecting to the next new channel is easy, even with voice channels. Understand your customer's intent and extract information using NLU. Don’t send your valuable data to third party services. Remain independent, deploy on-prem. Bring chatbot conversations into the real world by integrating ShoutOUT AI with yours and 3rd party APIs. Embrace this new normal of customer service. Transform the boring FAQ questions into an engaging chatbot that understand and answer sophisticated inquiries from your clients. You don’t need to be tech-savvy. Integrate an answer bot to your website in a few steps to seamlessly handle all conversations coming from multiple users at once. Get answers to the commonly asked questions on the spot. -
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Cocohub
Cocohub
Create conversational bots for video platforms like Zoom, Google Meet, and Facetime. Easily, in a matter of minutes. No coding knowledge is required, all you need to do is write the conversation. Create bots that interact using natural language. No buttons, IVRs, or other restrictive options. Simple, flowing, natural conversation. Create rich, deep conversational flows. Choose from the world’s largest repository of conversational components (CoCos). Create your brand ambassador, personal assistant, or team member. Build a video bot, personalize and customize the avatar and meet your users where they are. We offer multiple one-click integrations into websites, social and messaging apps, and online meeting tools. Wherever you already are, we’ll bring the chatbot to you. Create and publish your own bot video bot, voice, or text. Give your audience a seamless experience, while reducing your team’s workload.Starting Price: $36 per month -
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Cognigy.AI
Cognigy
Cognigy is a global leader in conversational AI automation for contact centers. Its low-code platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice-and chatbots. With precise, reliable intent recognition, highly flexible dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences, and helps companies reduce support costs and improve scalability. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including web, phone, SMS and mobile apps. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com. -
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Smartly.AI
Smartly.AI
Why choose between artificial intelligence and human intelligence? The Smartly.AI software platform allows you to create, deploy and supervise chatbots that help your teams to deal more effectively with each digital interaction of your customers. Today everyone wants to be able to get an answer to their question quickly and easily. It becomes essential to provide qualitative answers in ever shorter timeframes. At the crossroads of digital and conversation, the chatbot offers an ideal answer to the most demanding customers. Smartly.ai is an intuitive and powerful SaaS platform that allows you to design, deploy and supervise your chatbots on different channels. With Smartly.ai, you do not have to be a machine learning genius to create a chatbot. You can simply provide your questions / answers and our bot platform takes care of the rest. Our customers prefer Smartly.ai because this solution has been designed for professional profiles above all. -
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Talkie
Talkie
Build, train and manage voice assistants in one place. Talkie is a one-stop-shop for conversational AI. It lets you create powerful virtual agents without writing a single line of code. Quick to implement. Scales on demand. Interacting with our voice assistants feels natural because customers can speak at their usual pace, interrupt, change the subject without warning, similar to a conversation between humans. Voice assistants can take care of repetitive queries and provide support 24/7, significantly decreasing your contact center costs. Provide zero on-hold time and first-call resolution to improve customer experience. Free up agents’ time to solve complex queries and provide personal support. Reduce customer effort by providing the same level of experience and accuracy during every call. Use a friendly, drag-and-drop interface to create virtual agents that help customers achieve their goals: get information, schedule an appointment, or order their favorite product. -
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Chatlayer
Chatlayer
Personally and effortlessly service your customers with our smart conversational AI solutions. Build your bot in one language and make it understand 100+ languages with just one button click. We are a no-coding platform. Business users can create and manage bots without any coding skills needed. Talk to customers on Facebook messenger, WhatsApp, Google Assistant, Amazon Alexa & more. Our clever AI gives you detailed insights into your conversations and provides tips on how to improve them. Powered by our AI technology, the myBo bot helps customers of Belfius Insurance claims, freeing up time for human agents to handle the more complex cases. Build your own voice or chatbot with our 30-day free trial account. It’s easy, no IT skills needed. But don’t just take our word for it, try it out yourself for free. Chatlayer is not just a conversational platform, it’s also a partnership ecosystem! Get the most out of our tools thanks to our network of trusted partners. -
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Floatbot
Floatbot
Our AI Chatbot and Voicebot platform helps you increase customer experience. Floatbot is a hybrid platform, one of the very few globally, that allows the development of both Chatbot and Voicebot within hours. Automate 80% of your Call Center operations with hybrid Voicebot and Chatbot. Increase your Customer Experience and CSAT score. Our AI Chatbot and Voicebot platform helps you increase customer experience. Floatbot is a hybrid platform, one of the very few globally, that allows the development of both Chatbot and Voicebot within hours. Their voice, your response. Speech recognition in vernacular language available on Floatbot platform. 10 Language, 100+ Dialects Powered with 100,000 hours of Voice. Design your custom workflows for Chatbot and Voicebot Floatbot’s No-Code platform requires zero coding to build bot. It allows rapid development and deployment with advanced bot builder. -
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Sagicc
Sagicc
Create a close relationship with your customers through the different channels and devices that They use to communicate with your company, and let them live the same incredible experience through all of them. Manage all calls, chats, emails and messages from your company's service channels in a single interface. Successfully integrate telephony, CRM, ERP and other information systems of your company to provide complete attention. Provide automated experiences to your clients through multiple channels using our chat-bots and voice-bots. Manage all the communication channels of your company and turn each interaction into a success story. -
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BotsCrew
BotsCrew
We provide end-to-end chatbot development services, including: - Discovery phase (tech investigation) - Project and Account Management - Conversational Design (Flow) - QA & Testing Services - DevOps Services & Custom development - Chatbot Support & Maintenance - Rapid Chatbot Development (A chatbot in less than 2 weeks) - Chatbots based on GPT-3, ChatGPT development - Chatbot Migration Services - Chatbot Rescue Services - UX & Graphic Design services - Chatbot Persona and Personality creation At every stage of the chatbot journey, our team of Business Analysts, Customer Success Managers, Conversational Designers, Chatbot Developers, QAs will lead you to the best matching solution for your company. Apart from that, we have a Conversational AI platform for our clients. We happen to work with more than 80 amazing clients from all over the world. Our clients include startups that raised 10m now and companies like Samsung NEXT, Mars, Natera, Virgin, BMC.Starting Price: $50 - $99 / hr -
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ConverseNow
ConverseNow
Voice AI, or conversational AI, is the newest generation of artificial intelligence for restaurants, a huge step up from the frustrating interactions we’ve all had in the past when talking to automated phone systems. Introduced to guests as virtual ordering assistants, voice AI engages in limitless conversations at once: each with the personable, tailored approach that people expect when speaking to a team member. Combining the ease and efficiency of online ordering with the customizable, high-touch experience of the traditional drive-thru and phone conversations, voice AI automates the previously time-consuming order-taking process with remarkable accuracy. And with national and international QSR brands racing to integrate conversational AI into their operation, voice AI is sweeping the restaurant industry. Our AI brings restaurants into the digital age to solve everyday problems from their non-digital world. -
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Dydu
Dydu
The most advanced software to implement a true conversational strategy. Our clients are convinced and involved, no need for programming skills when using our software. Intuitive and easy to access, we leave it in the hands of users to effortlessly create and manage their bots. The product of a decade of artificial intelligence research, our software allows you to create and manage your bot in the simplest way possible thanks to a user-intuitive interface. Its algorithm for natural language processing creates a fluid and natural conversation with users. All our bots are GDPR compliant. Our chatbot building platform is available in a self-service mode which allows you to independently create your chatbot from start to finish, without coding! Once your bot has been created, you can integrate it into your website or app, and manage it thanks to our intuitive bot management system. -
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Alan AI
Alan AI
Alan Studio, a simple but powerful IDE, is tailored to the challenges of voice interface design. Write and test conversational scenarios, maintain dialog versions and publish the results to a sandbox or the production environment. Focus on bigger things and let Alan take care of the rest. Alan captures key data points such as users' utterances, frequency of use and session length to let you see how customers interact with a voice assistant in your app. Leverage this data to understand users' behavior and flows, identify unhandled voice commands and optimize the voice assistant effectiveness. Alan provisions and handles the infrastructure required to scale, plan, and maintain voice deployments. To integrate with Alan, you only need to embed a lightweight client SDK in your app. Build a chatbot for your app to answer frequent user questions, handle common requests or just keep human-like conversations with your customers. -
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Nuance Mix
Nuance Communications
With one tooling platform across the full software development lifecycle, enterprises gain greater control, accelerated development time, and increased business agility. The result is conversational AI that drives business outcomes. Expand from traditional channels and approaches to conversational experiences powered by AI that span all channels and provide superior service. Get to market faster with easy to use tools that work across your teams allowing everyone to collaborate quickly on one project and accelerate initial application development. Tutorials, pre‑built expert design models, and forums help users think like an expert while quickly prototyping applications. Reusing and sharing design flows and coding across multiple channels eliminates the need to redo work. For technology leaders, the pressure is on to deliver unique conversational customer experiences, fast. -
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Retell AI
Retell AI
Familiar with spending hundreds of hours stitching together Speech-to-text, LLM, and Text-to-speech, yet still having awkward conversations with long latency? Try our API with hosted models and various optimizations in each step. We are building an API that enables your product to provide an intuitive and engaging way for user interaction - through voice. As many of you may have already discovered, building a convincing voice AI agent is not as simple as just combining speech-to-text, LLM, and text-to-speech modules. Numerous optimizations need to be made and maintained to ensure human-like interactions that are low-latency and have great conversational flow. Additionally, the vast majority of the costs come from the providers, not from us.Starting Price: $6 per hour -
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RedRoute
RedRoute
RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer’s updates. If RedRoute can’t assist, the call is seamlessly escalated to your call center agents. Our current solution works best for transportation and eCommerce companies. However, we are expanding our feature set all the time. We offer a full-feature 30 day free trial, which begins when you automate your first call. Most customers get up and running within an hour and see savings on day one. Our solution is built for you, just connect your existing software through our 30+ integrations, choose initial preferences, and we’ll handle the rest. Automation begins immediately after setup (which takes under an hour). If your company uses voice and SMS or chat, we can automate your calls so your team can focus on other channels. -
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Nuance Conversational IVR
Nuance Communications
Nuance Conversational IVR resolves inbound telephone queries through natural, human‑like interactions that encourage self‑service and increase customer satisfaction. Nuance Conversational IVR allows customers to speak freely and resolve their issues successfully, just as if they were speaking with a live agent. Intelligent voicebots anticipate customer needs, offer personalized greetings, and change speaking styles based on the context of the conversation—resolving cases first time and freeing your agents to focus on higher value tasks. Nuance's intuitive interactive voice response system enables you to create personalized, automated voicebots for your brand that resolve customer queries, boost the agent experience, and improve your contact center results. Accelerate resolutions and promote loyalty with simple, effective self‑service. -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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Activechat
Activechat, Inc.
Complete conversational AI toolbox to help customer care teams provide top-level service for their clients. Smart AI chatbots - to automate repetitive customer service conversations with smart visual chatbot builder, and improve the productivity of your human teams. Live chat CRM - to handle all your channels (website, Facebook, SMS and Telegram) in a single live chat app and track the complete history of your customer communication. Conversational intelligence - to find the right words for every customer, grow sales and increase CSAT with conversational AI. Analyze conversations to predict conversions and reach out pro-actively. We believe that friends don't need support tickets to help friends!Starting Price: $49.00/month -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
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Watermelon
Watermelon
Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.Starting Price: €19 per month -
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KODA Bots
KODA Bots
Chatbots and voicebots guide clients through the entire purchase process. They organize promotions and customize your products and services. They quickly answer clients and are available 24 hours a day, on websites and inside messaging or mobile apps. Organize contests, lotteries, and quizzes inside chatbots or voicebots. With the user-friendly admin panel, you can easily create new and effective customer engagement activities. Chatbots and voicebots integrate with databases, gather information, and profile job candidates, significantly shortening the recruitment process, both the collection of CVs and their final selection. Hotel chains, fitness clubs, and other businesses – manage different scenarios of many chatbots with the help of a single central admin panel. Investing in automated communication solutions means lower maintenance costs, easier content management, and smoother updates. -
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Sovran
Sovran
To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel applications with built-in analytics that are accessible from anywhere in real time. Sovran, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals. Speed of prototyping and our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our voicebot services ideal for very large deployment such as first line support in contact centres. -
44
HeyMilo AI
HeyMilo AI
HeyMilo AI is a cutting-edge, generative AI-powered voice agent designed to streamline and enhance the hiring process by automating candidate screenings. Available 24/7, this conversational AI tool allows companies to engage candidates at their convenience, making the process more efficient and inclusive. With customizable settings tailored to your specific roles and interviewing criteria, HeyMilo conducts structured interviews that are both thorough and unbiased. By offering real-time evaluation capabilities, HeyMilo helps recruiters quickly identify top talent while minimizing time spent on repetitive tasks. Ideal for high-volume roles and companies seeking a scalable, quality-driven hiring solution, HeyMilo supports recruitment teams in making faster, data-backed hiring decisions. -
45
Spitch
Spitch
Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language. -
46
Apstellar AI Voice Bot
Apstellar
AI Voice Bot is a Conversational Artificial Intelligence (AI) technology which enables an meaningful and humanized communication between software system and humans. When an AI Voice Bot system is built to perfection, the AI Voice Bot system could deliver a indistinguishable experience from could have been delivered by a human operator. -
47
Trilyo
Trilyo
At Trilyo, we're turning conversations into conversions for businesses with the help of Artificial Intelligence. We're driving 30% more revenue, growing engagement over 50% & save up to 20% cost thereby leading to maximizing revenue. Trilyo is one comprehensive solution, no matter small or big. We assist via our tailored solutions which includes AI Chat, WhatsApp & Voice bot, FOMO Marketing & Conversion Cards, Sales Auto reach and many more. Our bots use AI & Machine Learning to drive conversions and qualify high potential leads on clients' websites. It answers up to 85% of customer queries in a jiffy. Our comprehensive dashboard provides real-time analytics, customer segmentation and actionable insights to acquire and re-engage customers. Cutting to the chase, we help you to convert a simple ‘Hi’ to a ‘Happy Customer’. -
48
Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase -
49
Wluper
Wluper
Wluper is an advanced voice-based conversational AI platform that allows workforces to leverage advanced natural language capabilities to create meaningful experiences. With a layer of unique language understanding skills, you can create and calibrate the workforce experience within your industry or sector, strengthen your position and empower your staff with an innovative solution that scales. -
50
Vozy
Vozy
Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works. With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America. That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.
