Audience

Enterprises in finance, fintech, healthcare and retail industries with large volumes of customer interactions

About Vozy

Vozy transforms the way companies interact with customers through voice assistants and conversational artificial intelligence to boost customer-centric enterprises with an automation that really works.

With personalized solutions designed to meet the growing omnichannel customer care demand, Vozy is delivering significant cost savings and unprecedented customer experiences for companies in Latin America.

That’s why powerhouses like SURA, Bancolombia, Protección, and Emtelco trust Vozy.

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Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Vozy
Founded: 2016
United States
www.vozy.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Vozy Frequently Asked Questions

Q: What kinds of users and organization types does Vozy work with?
Q: What languages does Vozy support in their product?
Q: What kind of support options does Vozy offer?
Q: What type of training does Vozy provide?
Q: What pricing for support is available for Vozy?
Q: What pricing for training is available for Vozy?

Vozy Product Features

Artificial Intelligence

Chatbot Supported
For Healthcare Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Process/Workflow Automation Supported
Virtual Personal Assistant (VPA) Supported
For Sales Not Supported
For eCommerce Not Supported
Image Recognition Not Supported
Predictive Analytics Not Supported
Rules-Based Automation Not Supported

Conversational AI

Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
Pre-configured Bot Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported
Code-free Development Not Supported
Contextual Guidance Not Supported
For Developers Not Supported
On-Screen Chats Not Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported

Natural Language Processing

Sentence Segmentation Not Supported
Tokenization Not Supported
Stemming/Lemmatization Not Supported
Part-of-Speech Tagging Not Supported
Parsing Not Supported
Named Entity Recognition Not Supported
Co-Reference Resolution Not Supported
In-Database Text Analytics Not Supported
Open Source Integrations Not Supported
Natural Language Generation (NLG) Not Supported

Speech Recognition

Audio Capture Supported
Automatic Form Fill Supported
Automatic Transcription Supported
Call Analysis Supported
Multi-Languages Supported
Voice Recognition Supported
Concatenated Speech Not Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Not Supported
Variable Frequency Not Supported

Vozy Additional Categories

Vozy Verified User Reviews

Write a Review
  • A Vozy User
    Call Center Solutions Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly customizable Conversational AI"

    Posted 2022-07-05

    Pros: - We connect our contact center to their SIP trunk
    - Automatically generate call's based on what a call want to achieve
    - You can choose any voice or request a unique one
    - You can choose between multiple Speech to Text softwares
    - Easy scalable: from tens of calls at time to thousands of calls at the same time.
    - Easy setup, less than 10 minutes to start calling your customers.
    - Highly customizable voicebot: when a bot calls, they give you a nice control, not only to the conversation also at SIP level and realtime events.

    Cons: - Sometimes calls are not being launched, but it is not charged to your bill, but they keeps in the records.
    - New features are being delayed.

    Overall: Final users are more comfortable with this voicebot due new features they added to control exceptions.

    Read More...
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