Pivony Alternatives

Agolix® by Assessment Generator offers software for creating customized online quizzes, assessments, and surveys. Choose from automated or custom scoring and provide respondent feedback via on-screen, email, and PDF. The software supports eight question formats: binary, drop-down, narrative, numeric, options, ranking, scale, and validation. With conditional logic, you can create dynamic assessments by showing or hiding questions based on set criteria. Add your logo and brand colors to personalize your assessments and feedback. Creating assessments is quick and easy with the help of a comprehensive user guide and excellent customer support, all provided free of charge. Engage potential clients by starting conversations with assessments, ideal for lead generation, client and employee onboarding, and coaching. By utilizing assessments, you establish credibility, build trust, identify high-quality clients, and generate revenue automatically.

Mouseflow is a behavior analytics ecosystem, used by Product, Marketing, UX, Design, and Analytics teams across 190,000 websites worldwide to ensure the highest conversion rates and best website experience. Save time monitoring your website and know where exactly your visitors are experiencing friction and what's preventing them from turning into customers. Get insights into your visitors' behavior through heatmaps, session replay, conversion funnels, and form analytics. Set up feedback campaigns based on a variety of triggers to assist/recover conversions. Find out what really tipped an A/B test and why users won’t submit your forms. Identify and prioritize obstacles to conversion. Add visual context to speed up implementation.

Rannkly is an AI-driven software that can manage and enhance online reputation and social media platforms of the business at a single dashboard. It helps to manage, monitor, respond and generate reviews and ratings of the business to leverage their brand. It helps to automate the responses with time-efficient technology. User can also schedule and publish social media posts on all the platforms in a single click. Along with all these features, The all-in-one QR code gives the opportunity to both customer as well as organization to engage with each other with better technological tools. The customer can check the organization's services easily whereas organization can collect and organize customer data efficiently. Customer can check menus, offers and various coupons of the organization whereas organization can manage the customer database easily through a single scan of WhatsApp. Enhance the public engagement with your organization by accepting payments through QR code and connecting

Eyesover tells you about emerging and changing issues in real-time by tracking social media. You’ll know what people are talking about and how they feel about the issues. Using AI, the system also detects new language used in conversations, allowing you to stay ahead of the changes in public opinion. With Eyesover, you don’t have to wait for data. Our system translates massive amounts of online data into actionable information about how current events are impacting your organization, public support levels, and even the public’s opinion on individual news articles. You’ll know which issues are important and need your immediate attention. Our Support Index allows you to understand how your organization is faring compared to the competition. The Eyesover Support Index provides real-time public support metrics for a fraction of the cost of traditional polls, surveys or focus groups.

The web is talking about your business. Find these conversations and join in. Instant mentions from all around the Web and social media. At Awario, we want you to be the first to know when important conversations spark out online. Unlike other monitoring apps that rely on a single third-party data provider, we crawl over 13 billion web pages daily, in addition to the APIs. So when we say Awario is the most immediate way to learn about new mentions, we aren't messing around. Find important discussions, join them in real time, and spread the word about your product, service, or content across social and the Web to reach new audiences and trigger word-of-mouth marketing. Social media is full of invaluable market information and consumer intelligence - but it's also full of noise. Sieve out meaningful customer insights with Awario to understand your audience better and marketing campaigns.

Leverage the power of automation in Marketing. Improve sales conversions and customer engagement. Manage Leads interacting with your brand or product on your social channels. Identify social activity & nurture them. Automate profile discovery and activity gathering. Leverage rule based lead scoring to qualify them. Define your buyer personas as search filters. Generate leads instantly. Leverage filters across user and organizational attributes to identify high quality leads. Achieve high ROI in a short time. Drive content building and publish across multiple social channels at once. Track content consumption and interactions on your posts and generate leads. Develop and leverage insights on social media interactions. Leverage social listening to monitor your brand’s social media channels for any customer feedback and brand mentions or discussions regarding specific keywords, topics, competitors, or industries, followed by an analysis to gain insights and act on those opportunities.

Boost your customer service from social listening tool to AI conversational bots. Stay up-to-date with online listening and data analytics. Join discussions with online customer service integration. Enhance your customer service with multichannel AI automation. Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image. Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction. Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.

Brand24 is a media monitoring tool to identify and analyze online conversations about your brands, products, and competitors. Brand24 empowers its users to monitor their online reputation, prevent PR crises, track the results of their social media campaigns, boost their brand awareness, improve customers’ experience and find influencers. This tool collects all publicly available mentions in real-time and covers various sources, including social media platforms, podcasts, newsletters, news sites, blogs, forums, and more!

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform. By leveraging artificial intelligence, our system is able to deliver highly relevant customer conversations and insights from any source on the web. Unlike most traditional social listening and engagement tools that rely on user-generated rules and popular keywords to identify engagement opportunities, Digital Roots leverages artificial intelligence to comb through social conversations and find the most relevant posts. Our tool removes the need for manual searching, so that you can spend more time engaging with the right customers. And since we incorporate natural language processing and machine learning, our tool learns from what users are doing and gets smarter over time.

Rankur is a top-rated tool for easy listening on social media. Discover conversations about your business, your products, your managers, your competitors, and communicate in real-time with your audience. Our software lets you engage on social media networks like Facebook, Twitter, YouTube, and more. Measure your success and work in a team! Listen to the entire web, monitor news, blogs, digital media, and social networks. Our crawler scans more than 100M web pages per day and extracts conversations, comments, articles and online reviews. With Rankur you stay on top of everything that happens online. Manage company pages straight from Rankur. Schedule posts, respond to customers and prospects from one single place. Improve your customer relationships with our powerful and yet affordable reputation management tools. Monitor your social media campaigns and reach targeted audiences with ease.

KPI6 is a Software as a Service Suite adopted by Brands and media agencies to understand consumers, identify their needs, and define audience segments. It analyses a multitude of user-generated content and unsolicited sources like online reviews, social and web panels, digital open data to provide the critical strategic insights a company needs to drive innovation, opportunity assessment, strategic planning, segmentation, creative development, and media strategy. Every individual has characteristics that can be beneficial for a brand and an industry. It is imperative to fully leverage these traits to their maximum benefit within your organization. Leaders of your organization should be focusing all of their time and effort on strategic planning and management, rather than interpreting conversation streams and building user profiles. Your organization needs custom solutions that will do the work itself and take the research further.

Mediatoolkit is an award-winning media intelligence solution that enables businesses of all sizes to monitor and analyze online conversations across 100+ million sources (including social media) in real-time and in any language. It notifies users the moment their query is mentioned online via email, Slack, or the Mediatoolkit mobile app. If a query starts generating more online buzz than usual, the tool will automatically send a Spike alert. Mediatoolkit also boasts very advanced yet easy-to-understand analytics. More than 2000 chart combinations can be customized, generating reports adjusted to your strategy and business goals, which results in fully unique datasets. That way, users can discover growth opportunities, manage brand reputation and consumer feedback, prevent crises, and identify influencers. Other features include Boolean search and advanced filtering options, custom brand reports and data exports, and unlimited users, keywords, and reports on all paid plans.

Customer service software that builds organization and efficiency into your customer service team. Start providing better customer service right now with Service Hub. Service Hub™ has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business. Deliver organized customer service that gives efficient help and complete answers. Customers don’t care about the internal structure of your company. They just want help. When your teams are cut off from each other, you create friction and confusion for your customers. With the tools in Service Hub™, you can finally build a frictionless customer experience. This starts with the Conversations inbox, which brings all your communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox.

Track clicks, taps, mouse movements, and hovers to visualize user frustration and help you improve your digital customer experience. Go beyond static heatmaps and track dynamic elements such as pop-us, hidden items, drop-down menus, etc. Understand the UX complexity of your mega-menus through our interactive heatmaps and remove user frustration to increase conversion. Never miss any click, scroll, hover, and identify key elements that capture users’ attention. Measure sentiment across different pages and target groups. Connect quantitative and qualitative insights. Collect and analyze your NPS score and get real-time feedback. See why users are unhappy by viewing session recordings for low feedback scores. Get insights behind every user action every step of the way. Utilize dynamic and interactive website heatmaps to see where users drop out. Increase conversion rates, fix issues, and segment optimize for better growth.

Automatically gather, consolidate, and categorize customer feedback to prioritize product development. An average tech company handles more than 50 customer segments at any time. We categorize their feedback, identify distinct cohorts, and measure potential impact against business metrics. Figure out what your customers actually want before they leave. Never wait for a reply from your CS team again. Focus on feedback from users that matter, and skip the ones that are more noise than clarity. We're changing how companies measure impact from conversational data. Uncover truly crucial insights while letting go of missed opportunities. Our AI will process every single conversation to find not just the low-hanging fruit, but the correct ones. Build what actually drives customers to purchase, and then build what gets them to stay. Keep all your stakeholders well-informed of why you're cutting them out of the loop.

Orchestrate your customers' voices and make better product decisions​. Birdie is a platform that allows people in product-related jobs to centralize and classify feedback from many sources in a single place and get insights with the help of AI. We help product-centric companies better understand customers at scale to create product strategies to increase acquisition, conversion, and retention. Combining cutting-edge AI technology and human expertise, our collaborative SaaS platform gives a superpower to product teams: listening to millions of customer feedback to prioritize key features, optimize product and positioning, identify emerging trends, and monitor competitors. Drive better product decisions and prioritize the roadmap based on your customer feedback. Refine product positioning and create key messages that stick to your audience using your customers' words. Spend less time analyzing data from multiple sources and spend your time talking to customers.

The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.

Crisp is a cutting-edge Social Media Safety and crisis monitoring firm. Our industry-leading technology is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Established in 2005 by online gaming and social media entrepreneur Adam Hildreth, Crisp began protecting children and teenagers using online games and social networks from abuse, sexual exploitation, cyberbullying and other online threats. And as organizations began utilizing social media to engage and foster relationships with customers, Crisp evolved its offering to help brands manage and avert liabilities on their own social media channels, and the larger social web. From luxury and media, to pharmaceutical and FMCG companies, global brands trust Crisp to protect over $4.5 trillion of market capitalizations. Through 24/7 monitoring of social media channels and the wider internet, we ensure brands are immediately alerted to emerging issues.

We dig every corner of the internet to find all the relevant mentions about anyone or anything. Discover and engage with your customers and the key influencers in your niche that will give you larger brand exposure & great insights about your target market. Get to know your customers' core interests and create products that will meet their exact needs and desires. BrandMentions tells you where to promote your products and find new customers. By always being aware of who talks about you and what, you get the power to understand and protect your reputation in a fiercely competitive market. Monitor everything that is being said about your company or product on all the channels that matter, be it web or social media. BrandMentions keeps you up to date with everything important in your market and anything connected to your company, providing real-time alerts straight to your inbox.

A New Way to Tune In Unlike other monitoring tools that scan titles, descriptions, or comments, YouTube Mentions is the only social listener that watches video content itself. YouTube Mentions crawls video content to catch your brand's mentions. Using proprietary techniques, it learns which video mentions are positive or negative. The service runs automatically so that you get updated when new videos come out. How People are Using YouTube Mentions Engage influencers and join conversations. YouTube is the most popular video site in the world, with over two billion monthly visitors. Creators upload 500 hours of video every minute. But not everyone is going to tag you when they talk about you. YouTube Mentions makes finding them easy. Find more while working less. How the Service Works. You tell us what product you’d like to monitor. You receive a list of video links and time stamps with mentions. Your alert keeps running in the background and you receive notifications periodically

Listen to conversations from millions of web sources and social channels to learn what customers are saying about you, what are the conversations about the competition, about the segment, how your campaigns are performing and many more with Konnect’s Listening tool. Don’t miss a single conversation anywhere on the web and social media that matters to you. Engage with your customers on the platforms they prefer to talk to you, use advanced and automated workflows and CRM tools so you have the right conversations assigned to the right teams, reduce your turnaround times, and measure all your actions. Make your customers happier with Konnect Insights Social CRM. Beautiful dashboards and BI tools that will give you deep insights on how you are perceived on online web and social media. Understand your share of voice, sentiment, media type, classification, social platform analytics for brand and competition, turnaround time reports and many more.

We transform data into valuable information so that you can make the best decisions, understanding the digital scenario. Our tools allow to enhance the impact and communication of companies and governments. We process more than 200 million daily conversations and monitor more than 400 topics in real time. We generate more than 15 thousand alerts and 300 analytical reports daily from 3,200 analysis categories in multiple languages. We use over 600 filter resources combined to segment information. With QNow you will be able to know what users say on social networks, detect trends and prevent outbreaks of crisis. Also, it will allow you to measure the impact of your communication actions and identify the best opportunities to join the social conversation. Configure alerts and access personalized dashboards with the main metrics of the digital scene, updated in real time.

Trendscope brings the earliest, most accurate trend predictions to your innovation process. By analyzing millions of real-time online consumer conversations, it evaluates, ranks, and predicts every category trend by its future growth potential, helping you determine which trends will matter most to your consumers. Its output enables companies to make faster and smarter innovation decisions that ultimately help them get to market first. Deep-dive intelligence about every trend in your category is at your fingertips. Proprietary NLP (Natural Language Processing) topic expansion tools find every trend that is being talked about by consumers online meaning no more blind spots. TPV (Trend Prediction Value) is a scientific metric that accurately predicts a trend’s future importance. It identifies white-space opportunities through data-driven foresight to put your research ahead of any traditional trend and ethnography studies.

Social Mention finds who's talking about your brand or competitors in the news & social media. Social Mention is a simple to use social media search tool that aggregates user generated content from across the internet into a single stream of information. It’s a social media monitoring tool that allows you to track and measure what people are saying about your brand anywhere on the globe, in real-time. SocialMention is part of BrandMentions, an in-depth brand monitoring tool designed to track and engage in online conversations in real-time. Never miss a comment or mention about your product or brand on social media accounts, news and other publications. Get to know as soon as your audience talks about you, anywhere online. Have a better understanding of how your customers are interacting with your brand, how your social media strategy is performing & create products that will meet their exact needs.

TrendSpottr is a cloud-based predictive analytics company that identifies and predicts trends in real-time from big data streams, including from Twitter and Facebook. TrendSpottr’s service allows our customers and partners to “get ahead of the curve” by identifying emerging news, events, and influencers that have high viral potential and market impact. Financial services companies, including hedge funds, investment managers and financial news organizations use TrendSpottr to gain early and predictive insights about individual stocks and macro-economic events that may impact financial markets. Publishers and news organizations use TrendSpottr to surface emerging news, stories and events in order to get ahead of the news cycle and to publish timely and relevant content for their readership. Content and social marketers use TrendSpottr to discover and share timely, trending and relevant content that will resonate with their audience.

Your AI-powered community engine to glean deep insights, amplify communication, and grow audience value like never before. No more jumping between dashboards, and keeping up with comments, messages, and notifications. Glystn listens across platforms, giving you insights and letting you read and respond to messages in one place. Glystn uses AI/ML to surface topics and conversations from deep inside comments and threads, keeping you on the pulse of your community no matter how big you get. Easily launch automated or bulk comment replies, Discord invites, AMAs, polls, and other engagement activities, targeting just the right groups and conversations in your community, across platforms, in just a few clicks. Glystn is built by people who care about creators and have a passion for online communities. We've worked closely with creators for years, learning and helping them grow, so we could build the right product that works for them.

Get an instant view of your brand and media exposure across global news and social media sources to track your brand reputation, moves by your competitors, or specific industry news. Uncover advocates and customer pain points, and better understand the impact of your communications on audience sentiment, share of voice, and key message pull-through. The Notified PR platform gives you real-time access to millions of online and print sources, blogs, and social media conversations. From editorial news articles to niche forums, our coverage spans 150+ countries and multiple languages. You can also monitor key podcasts and broadcast outlets for brand mentions and media exposure. Articles across 170,000+ news sites. Twitter, Facebook, and Instagram. Content in 25,000+ podcasts. 10 million+ daily posts to discussion boards. Millions of blog posts. TV and radio content worldwide. LexisNexis and NLA premium content YouTube and other streaming sites

Get a clear view of what’s working with real-time, all-channel analytics, streamlined in easy-to-follow dashboards. Visually track growth metrics against customizable date ranges that work with your business needs. Packed with paid metrics across social and search so you can quickly compare, judge and pivot to make sense of every cent. From Top Pages to Search Queries, get instant audience insights. Drive-up website traffic and intent, and create beautiful business-ready highlights. Skyrocket your share of voice with tools to track brand-relevant conversations and industry competitors. Respond fast, every time, to build more meaningful relationships with customers. Monitor customer sentiment and fast-track your response to questions and feedback across all social channels. Simplify community management with one view of all your social posts, with easy click-through for live responding.

A texting platform that makes communicating easier for you and for your customers. Group communication made easier directly from the palm of your hand. With one number you have one text inbox. Your entire team can see if a customer was responded to, reached out to and what was said. SMS texting, Facebook Messenger, and phone calls all in one place. No more using personal phone numbers, support multiple employees with our mobile app. Track your team’s response times & more with our reporting. Sync your data from other applications and keep track of customer information. Add your team and communicate directly or in channels, share notes about customers. Create custom groups and send personalized group messages. Take your productivity to the next level by connecting Myopolis with 3,000+ apps, allowing you to automate your workflows. Sync your contacts to get a clear overview of your customer interactions by connecting Hubspot.

Real-time tracking, advanced sentiment analysis, and comprehensive reporting bring you closer to your audience. Discover and connect with potential leads through our cutting-edge auto-engage and targeted cold outreach tools. Uncover the power of social listening to elevate your brand. Gain insights, engage audiences, and shape your marketing strategies with precision and creativity. Stay informed and identify your brand's ambassadors and prospective customers. Grasp consumer views on competitors, spot industry gaps, and seize opportunities. Craft personalized responses automatically, saving you hours each day. Reach a wide audience with personalized messages, effortlessly expanding your network and engagement. Hear what people are saying about your brand, and engage with them automatically using AI.

Web Crawler and Social Media Listener. Core Features Social Media Listener Create keywords on Twitter, hashtags on Instagram and listens to Facebook conversation you want to listen. Online Media Monitoring Select your preferred web portal, and let Ara capture its contents. Sentiment Analysis Understand what people are talking about comprehensively, including conversation sentiments. Content Parser Let Ara cleanse the data from Web Portal, and only capture the relevant article without metadata noise. Bookmarks Select and save your favorite articles or social media conversation for historical archives. Support We'll get you up and running smoothly, with our reliable support during implementation and post-implementation. We offer comprehensive and effective data services, at scale. Hand-crafted Solutions Our solutions are customer-centric and specifically tailored for your enterprise needs. Managed Services We're well equipped, proven and ready

Graphika leverages the power of artificial intelligence to create the world’s most detailed maps of social media landscapes. We pioneer new analytical methods and tools to help our partners navigate complex online networks. Using our unique, patented set of technologies and tools, our intelligence team creates and applies new, rigorous analytical methods to answer difficult questions about online conversations. Graphika’s analysis and investigations team is a world leader in the detection and study of harmful online networks. Through our work with industry partners, academic institutions, government bodies, and non-profit organizations, we regularly deliver public-facing reports on topics ranging from state-backed influence operations, to violent conspiracy networks, and targeted harassment campaigns.

Locobuzz is a unified customer experience platform that converges technologies like Artificial Intelligence, Machine Learning, Big Data, Analytics to help brands forge stronger relationships with their customers and increase their lifetime value. We connect organizations with their customers across a spectrum of digital channels and leverage analytics and automation to increase efficiency across business processes and create a seamless experience for customers. Founded in 2015, Mumbai Headquartered Locobuzz's SaaS platform empowers prominent Fortune 500 companies’ marquee brands across sectors. Locobuzz Platform unifies various functions on its platform such as Marketing, Customer Experience, CRM, Analytics and Automation, Reputation and Crisis Management, Data-driven Social Media Management, Competitive and Market Intelligence, Rich and detailed Customer Intelligence, Monitor Brand Chatter, Identify Influencers all on a single Unified Platform.

YouScan is a social media listening platform powered by image recognition technology. It provides instant access to customer conversations happening online, enabling enterprises and agencies to listen, analyze and turn social data into action. Sentiment analysis, trends detection and smart alerts combined with an intuitive and powerful dashboard allow users seamlessly fulfill the most difficult tasks. YouScan is efficiently used by major brands, including L'Oréal, Nestlé, Coca-Cola, and McDonald's.

Radarly is an AI-powered consumer insights platform with social data at its core. It combines the immediacy of digital data with the rigor of proven Consumer and Market Insight methodologies. It gives you access to reliable, structured quantitative and qualitative intelligence at all times. Go beyond social listening. Your success depends not just on listening to social conversations. You must stay attuned to dynamic markets and fast-moving customers more effectively than the competition! Radarly empowers you to support a more agile, customer-centric and data-driven brand lifecycle. Go from insight to action faster. Radarly is designed to serve the needs of the entire organization in multiple industries. It covers every stage of the brand and product-management lifecycle from strategy to execution and everything in between.

• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.

Effortlessly keep track of social media and news mentions in more than 100 languages and provide responses in the customer's preferred language with the help of AI technology. Simply enter your brand name in the search bar to access feedback from a global audience, allowing you to gather valuable insights and responses from people around the world, in all languages. Twitter, Facebook, Reddit, Flickr, Instagram, Youtube among some of the supported social channels. Empower every user to feel understood by utilizing AI-generated responses in their preferred language, all at the click of a button. By utilizing our semantic search and chatbot technology, businesses can now streamline access to their internal documents, making it easier for employees to find the information they need quickly and efficiently.

Turn their true thoughts & feelings, at the time of their experience, into actionable insights to transform your organization. Our unique smiley face surveys attract, engage, and encourage users to leave their feedback. This “in-the-moment” feedback yields higher accuracy and greater response rates. Research shows us that 86% of buyers will pay more for a better customer experience. Our fully customisable feedback kiosks provide a constant visual reminder that you care about how your customers feel. Our customer feedback surveys are easy to use and customers are drawn to them to leave their opinion on their experience. Smiley face ratings give respondents a quick and easy way to rate your service. Interactive customer surveys that are fully accessible and deliver fast results. Our push-button feedback surveys are now available with touch or touchless options.

Codeless Prototype Analytics. User testing feedback & rich insights in minutes, not months! Get a map of every click or tap on your prototype to analyze and improve your product. See how users navigate through your prototype and detect drop-offs. Get video recordings of your testers’ navigation and watch real-time interaction. Get to know how long it took testers to act. Time matters. Get answers through single and multiple select choices, opinion scales and open questions. Ask testers to complete a single task on your prototype and measure conversion rates, inbound and direct paths, bounces and more. Ask testers to complete consecutive tasks on your prototype and measure conversion rates, inbound and direct paths, bounces and more. With open analytics, testers navigate through your complete prototype, so that you can capture naturally emerging user flows and valuable information in volume. Ask testers a question and let their first click speak louder than any answer.

IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScale’s client roster includes, the Cleveland Cavaliers, Doctors Without Borders, Freddie Mac, Marriott Vacations Worldwide, NASA, the United Way, the US Air Force, and many others. IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents.

Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.

SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

Gather stunning Loom videos with ease. No Loom account or browser extension is required by the user. Need to embed Question on more than one website? We have you covered. Manage the look of your Question embed. Choose from our selection of pre-designed themes. Choose from our HTML embed, React package or go down the custom route and implement via our API. Attach your users email address or unique identifier. Get notified of new submissions and send them to wherever you like. Question supports over 20 languages and automatically adapts to your website.

Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.

Collect real-time feedback from your website visitors. Feedbackify is the quickest and easiest way to receive private feedback from your website visitors. Protect your brand by being the first to know about problems with your website. Gather ideas and suggestions from your most valuable asset, your visitors. Measure and improve visitor satisfaction by continuously listening. For you, 30 second signup and 5 minute integration. For your site visitors, instant feedback process with no registration required leads to vastly lower feedback drop-out. Everything you need & nothing you don't. We believe that customer's conversations with providers should always, in the first instance, be conducted in private in order to protect both your brand and just as crucially, your customer's privacy. Do you really want YOUR visitors to leave YOUR site in order to give feedback about YOUR products and services? With Feedbackify, we keep your visitors right where they belong - on YOUR site.

Capture feedback in seconds, plan roadmaps, and share product updates,all within a user-friendly and affordable platform. A seamless feedback management process was created for high-growth teams. Create a unified feedback collection process for your entire team that ensures no customer insights slip between the cracks. Stories in UserVitals are collections of insights and feedback from different platforms. Gain a deeper understanding of your user needs, evaluate feature requests, and tailor your solutions accordingly. Improve alignment and transparency across your team with a road mapping tool that organizes, visualizes, and tracks a project's progress in real-time. Filter and group users and analyze cohort numbers. Inform your customers about new product changes made based on their feedback. Your team is making great product changes. Make sure your customers can see them. Introducing changelogs and custom widgets. Involve users in every step of your product improvement.

On the platform, you can capture feedback and utilize a host of tools designed to augment that feedback and help you deliver better customer experiences. You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms. Sophisticated integrations and automation make contacting your customers easier than ever. Improved customer loyalty and retention contribute directly to ROI. A greater understanding of feedback means enhanced operational efficiency and better CX delivery. Capture and analyze customer feedback on any channel at any time. Take your feedback and turn it into actionable insights to improve your bottom line. Empower your teams to turn your unhappy customers into your biggest fans. Understand how your customers really feel about your brand with robust analysis and of important customer feedback and sentiment from all channels.