Alternatives to MASSIVE
Compare MASSIVE alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to MASSIVE in 2026. Compare features, ratings, user reviews, pricing, and more from MASSIVE competitors and alternatives in order to make an informed decision for your business.
-
1
Birdeye
Birdeye
irdeye is the #1 AI platform for Hyperlocal Marketing®, purpose-built for multi-location brands. Over 150,000 businesses rely on Birdeye’s intelligent AI agents to run marketing and drive business outcomes. Birdeye helps multi-location brands enhance online reputation, engage customers across social, search, and web, and gain real-time insights into consumers and competitors — all to boost leads & increase foot traffic, reduce costs, and grow revenue. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. -
2
GWI
GWI
Every year, we survey over a million people around the world so businesses can understand changing consumer behavior in seconds. Designed for busy teams, our platform makes it easy to get what you need, analyze it how you want, and share it with your teams. Pinpoint your perfect customer from over 250K+ profiling points. Apply question charts to unlock insights into what your audience thinks, feels, and does. Collate data and charts to build your story and share it with your team. Overlay multiple data points for in-depth data analysis. Gain unparalleled insight into consumers with survey data that reflects the views, interests, and behaviors of billions of real people across the globe. We ask consistent survey questions in every region. Zero in for granular insights on local markets or zoom out for a global view. Understand what consumers really think about you and your competitors with insights on all the big names. -
3
CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...Starting Price: $995 per year -
4
Get More Reviews
Get More Reviews
Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.Starting Price: $99 per month -
5
Snooper
Snooper
Our crowdsourcing platform leverages a community of thousands of shoppers sharing real-time data of your execution in store. We collect, verify and analyse this data and convert it into actionable KPIs to help you achieve retail excellence that drives higher sales. Snooper gives you the keys to achieve the perfect store execution by giving you a better, faster and consumer-centric view on how your brand looks and performs in store. Access objective and consumer-centric data collected by a community of everyday shoppers across Australia and New-Zealand. Help your field force save time and focus on what they do best – selling! Get higher ROI on each store visit and direct them to more stores where they can positively impact sales. Take corrective actions when and where it matters based on real-time consumer-centric data and drive up to 15% sales uplift. -
6
Wonderflow
Wonderflow
Wonderflow provides a leading generative-AI-powered consumer intelligence software solution that helps enterprise businesses easily and quickly unlock the full potential of their customer feedback, all in one place. By aggregating and analyzing the Voice of the Customer (VoC) data from diverse sources—including online reviews, surveys, and support interactions—we deliver actionable insights that drive smarter decision-making across consumer insights, product development, marketing, and customer experience teams. We've been showing the way in the Voice of the Customer market since 2015 with the mission that at least one product or service in your life has been improved through Wonderflow insights.Starting Price: $30K per year -
7
Khoros CX Insights
Khoros
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences. Khoros CX Insights sits on top of all your customer communication platforms to provide a single view of all customer conversations and comments, normalizing and classifying the data for comprehensive CX analysis. Aggregate all sources of customer contact and feedback. Classify each customer interaction with a taxonomy unique to your business. Visualize data down to the individual interaction in one application. Democratize access to data and insights across the organization. The goal for a customer-centric company is the ability to access and analyse all of its customer interactions in one place. Today’s customers use every channel. Companies simply cannot afford to selectively listen. -
8
Radarly
Linkfluence
Radarly is an AI-powered consumer insights platform with social data at its core. It combines the immediacy of digital data with the rigor of proven Consumer and Market Insight methodologies. It gives you access to reliable, structured quantitative and qualitative intelligence at all times. Go beyond social listening. Your success depends not just on listening to social conversations. You must stay attuned to dynamic markets and fast-moving customers more effectively than the competition! Radarly empowers you to support a more agile, customer-centric and data-driven brand lifecycle. Go from insight to action faster. Radarly is designed to serve the needs of the entire organization in multiple industries. It covers every stage of the brand and product-management lifecycle from strategy to execution and everything in between. -
9
Synthesio
Synthesio
Fast track your way to the organic voice of your consumer. Next-gen AI identifies emerging topics and repeated consumer language. Market-research-inspired models capture what you’d otherwise miss, alerting you to noteworthy shifts in conversation. Go beyond conversations with behavioral data. Uncover what makes your audience tribes unique and connected. Build custom widgets, share internally, and start making consumer-centric decisions at scale. Social Listening Dashboards help you collect, visualize, and analyze what your consumers are saying online in real-time. From market research to crisis management, Dashboards are use-case focused, built together with your dedicated Client Service Manager. Above all, your Dashboard will help you keep pace with your ever-changing consumers and markets. As a result, you’ll make faster, consumer-centric decisions you can trust. -
10
Resolver
Resolver Group
Resolver Group works in close partnership with businesses and organizations from across a range of sectors. Our innovative and unique platforms lead to improved efficiency around complaint handling, whilst the analytics and insight we provide help to drive better business decisions. This benefits the business, their consumers and the entire market, leading to better outcomes for everyone. Our products are unique and have been developed to help consumers improve the way they raise issues, to help businesses to become better at retaining their customers, to help improve the government to better understand and deliver the right regulations and to help improve entire markets through detailed, aggregated reporting tools. Our unique, actionable insight benefits businesses in a number of ways, bringing genuine measurable improvements.Starting Price: $10000.00/month -
11
AskNicely
AskNicely
Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely also integrates with the top tools businesses use every day. -
12
AcuitySpark
Visionet
It mines deep, actionable knowledge about consumers and their preferences an interactions across engagement channels, enabling businesses to: Align sales, marketing, and operations around customer expectations, deliver a consistent customer experience based on intimate knowledge, offer convenient, responsive, and personalized products and services at the right time, optimize business operations by closing the gap from insights to action. Customer churn prediction based on machine learning. Customer segmentation analysis based on recency, frequency, and monetary value of visits. Align safety stocks and minimize the risk of overstocking. Customer-centric sales, marketing, finance and operations. Offer convenient, responsive, and personalized products and services at the right time. Optimize business operations by closing the gap from insights to action. Design customer-centric promotions and campaigns. -
13
Revotas
Revotas
Orchestrate campaigns triggered by real-time consumer behavior using Revotas marketing automation platform. Our platform lets you run more effective, efficient campaigns across mobile, email, social, and paid search channels. Create unparalleled customer journey experience and take personalization to a whole new level by leveraging the power of Revotas platform. Using data-driven insights gained from each consumer’s behavioral data, you can improve customer experience and increase conversion. Identify your highest-value subscribers and active consumers, then deliver targeted messages to increase lifetime value. Take a consumer-centric, data-driven approach that automatically personalizes messages at the individual level to increase engagement and loyalty. Predict likely purchase behavior and use AI to adjust results in real-time based on individual behaviors. -
14
PxidaCX
Pxida
Actionable insights to grow your business. Pxida’s detailed analysis provides clarity on the actions you should take to create happier customers and improved financial results. Pxida will ask you some short, simple questions to tailor the appropriate survey for your business. There is no complicated and time-consuming survey programming required or the extensive effort and thought often needed in adjusting the very generic surveys found on other platforms. You will be using analysis and surveys designed by our highly experienced market research experts and data scientists utilizing the latest analytics technology. We employ the experts, so you don’t have to! Imagine the power of understanding, not just what they think, but how they also think of your closest competitors in a way that enables you to focus on what’s most important to bring more delighted customers to your business.Starting Price: $24 per month -
15
Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
16
allswers
allswers
Allswers turns opinions into business insights. Allswers is an experience management platform. Make decisions based on real-world data. Generate surveys that deliver value to your company by boosting customer and employee loyalty and measuring quality processes. We help you design surveys that provide unique insights into the experiences of the most important people to you. Solutions that measure the value processes of your company. Automate how you monitor customer interactions and gain a clear understanding of their behavior. Evaluate the set of attributes, benefits, or values that consumers associate with your brand. Manage employee engagement and boost productivity. Monitor quality indicators to ensure you meet every standard. Experience management helps to identify opportunities for growth. Simplify tasks and generate automatic workflows and integrations to obtain valuable insights.Starting Price: €85 per user per month -
17
Fastuna
Fastuna
Fastuna.com is an online platform where you can test your creative ideas and ad materials with consumers opinions. Accelerate marketing and product development, agile research. Quick consumer surveys, launch in 5 min, results in 24 hours. Fast decisions are critical. We deliver prompt consumer feedback in a matter of hours helping you to identify the best ideas, improve direction, make choices and go/no-go decisions. Unlocking the magic power of consumer feedback has never been easier. You can use Fastuna without any special knowledge and it yields immediate meaningful insights applicable to business decisions with all the necessary 'what’s & why’s’. Launch any of our proven solutions in minutes and get actionable results in hours. Be consumer centric each step of the way and within any element of the marketing mix. Ensure best outcomes before launch. Reduce lead-times for creative and development work. Maximize launch ROI.Starting Price: €300 -
18
UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
19
NielsenIQ Social 360
NielsenIQ
Digital Insights is a customizable digital intelligence platform built to derive insights across multiple data sources by tapping into consumer and brand-generated buzz, and online search behavior. Consumers search, read, share, and make decisions online. Each business question requires a unique selection of data stream, tools, models, and knowledge. By using Artificial Intelligence to eliminate the “noise” and annotate large volumes of unstructured data, we gather and make sense of relevant data to guide business action. A combination of human intelligence, experience and AI, analysts at NielsenIQ identify the most relevant themes. topics and keywords for analysis of consumer buzz. Covers data from social media, search and e-commerce reviews linked by themes, and attributes. Revealing insights across the consumers' journey. -
20
Sorrel AI
Sorrel AI
Sorrel AI is an advanced customer-insights platform that uses AI to collect and analyze large volumes of online reviews and feedback, then generates a detailed profile of a brand, its products, and how it stacks up against competitors. It automates the labour-intensive process of review mining by crawling consumer review sites, processing sentiment and themes, and delivering actionable business-intelligence dashboards tailored for consumer-facing companies, investors, and consultants. The platform highlights key strengths and weaknesses of the business, identifies market positioning opportunities, and alerts users to changing consumer sentiment or competitor shifts. Built to process “immense amounts of customer and competitor review data at pace”, it surfaces enterprise-grade insight which would be impractical to compile manually. The system is especially focused on segments such as hospitality, retail, leisure, and insurance, where consumer feedback drives reputation and value. -
21
NielsenIQ Consumer Insights
NielsenIQ
Make shopper-centric decisions with a complete picture of consumer habits and trends. Each buying decision is a moment. Gaining a 360-degree view of what drives consumer behavior in that moment reveals the patterns hidden in actions. The way forward for your brand is about making hard choices and taking action. NielsenIQ Consumer Insights goes beyond the what and the why and focuses on the how, translating research into action, so you can make decisions with confidence. With critical behavior insights, data-backed recommendations, and go-to market optimization, NielsenIQ Consumer Insights is your trusted growth advisor. Robust, comprehensive shopper tracking to meet your customers’ needs. -
22
Confirmit
Confirmit
We're the world's most powerful visual insights engine, helping you transform data into insights and insights into stories that fuel action. Confirmit was built by insight pros in Voice of the Customer, Market Research, and Voice of the Employee and provides a self-service technology that lets you unlock powerful insights and tell captivating stories to fuel action. Our always-on visual insights engine is designed to support savvy insight pros. Rapidly uncover the bigger, deeper insights, inspire action, and dominate your market. Streamline your CX program with our end-to-end solution that centralizes data while uncovering & transforming insights into visualized stories that drive action! Just like our technology, our services are as flexible as they are comprehensive. Break down barriers, deliver mind-blowing insights, and drive action that turbocharges your business! We're your partner, an extension of your team who will help you use our solutions to do so. -
23
almanac by pass_by
pass_by
almanac by pass_by is an AI-powered geospatial intelligence platform providing retailers with immediate and affordable insights into consumer foot traffic. With data spanning over five years, including a pre-pandemic benchmark, it offers predictive analytics to anticipate consumer behavior up to three months in advance, aiding in optimizing store hours and planning impactful marketing campaigns. almanac enables benchmarking of points of interest against locations on national, state, local, or custom levels, and provides location insights to discover underlying trends in any given area, optimizing store deployment. It includes features such as custom reports, visitor destination analysis, forecasted visits, and historical visit data, all aimed at enhancing decision-making for store operations, retail planning, customer analytics, and real estate investments. almanac's data is always anonymized and ethically sourced, ensuring privacy while delivering actionable insights. -
24
Intouch Insight
Intouch Insight
Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences. Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more. 100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance. The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics. The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics. -
25
RevealCX
Nexcom
Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to your customers and identifying actionable data that improves their experience. It begins with an easily deployable, well-designed form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. Based on a best-practices form structure, RevealCX aggregates the data, creates workflows for results-oriented coaching, and provides robust reporting that gives an accurate view of performance. Review is accelerated when powered by cutting edge artificial intelligence and machine learning. Learn how these organizations embraced the power of AI and saw extraordinary outcomes as a result. -
26
Appinio Market Research
Appinio
Trends and consumer needs are constantly changing. Appinio automates market research and collects thousands of answers from your target group within minutes - giving you representative feedback in real-time. We conduct market research as it should be today: fast, simple, valid. To understand their target group's needs, companies need to validate decisions with consumers continuously. This constant exchange enables companies to become consumer-centric, make better decisions, and build better products. Corporate success is significantly linked to the performance of the employees - no matter whether we talk about a small company or an HR department in a corporate group. HR managers can use targeted surveys to better understand their employees and, for example, determine the reasons for dissatisfaction or absenteeism and initiate countermeasures. It also makes sense to survey target groups that correspond to potential applicants in order to optimize recruiting.Starting Price: $1.90 per credit -
27
Home Care Pulse
Home Care Pulse
Get detailed, unbiased feedback from your clients and caregivers. Gather feedback, track trends, increase client loyalty, and retain more caregivers—all while freeing up time for you and your staff. Combine caregiver feedback with training to retain caregivers and provide a better care experience. We’ve merged with award-winning training provider In the Know to offer training that helps you act on client and caregiver feedback, for both online and in-person settings. Monitor, respond to, and generate online reviews from across the web in one convenient platform. 9 out of 10 consumers are looking at reviews online before they make a purchase. Build a powerhouse online reputation. Third-party surveys are more accurate, more reliable, and take less of your time. Get the peace of mind that comes from having a constant pulse on your clients and caregivers. -
28
ReviewSpreader
ReviewSpreader
Reviews help Google recognize your company as an authoritative brand. Get a jump ahead and increase your presence on search engines. Customers are 9 x's as likely to choose a highly rated company over a business with bad reviews. Gauge your company performance and evaluate what areas of your business need improvement. Send review requests from your phone or computer. With unlimited users, add your office staff, team leads, and management to collect reviews consistently. Customers receive a text which takes them to a simple survey. If they select yes to the survey, they'll be asked to leave your business a review. After manually running various review campaigns in a digital marketing agency, Griffin Smith decided to streamline the process with better automation. ReviewSpreader's mission is to help ethical companies generate real, organic feedback for consumers to make better buying decisions.Starting Price: $49 per month -
29
Yotpo
Yotpo
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty & referrals, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. -
30
MasterCare
Global Health
Global Health is a leading provider of Digital Health solutions to the Australasian Healthcare Industry. Innovation, consumer-centricity & connectivity are the foundations of our vision of ‘Connecting Clinicians and Consumers.’ With 35 years in Healthcare IT, we are focussed on continually improving our products and services for the benefit of the sector. MasterCare’s EMR solution is best-of-breed for Mental Health, Drug & Alcohol and Allied Health clinicians. The enterprise architecture supports multiple disciplines, departments, locations and funder report requirements, streamlining the delivery of care, providing better health outcomes. Global Health’s family of products offer a range of solutions to help health businesses be more efficient and deliver excellent patient care, including electronic medical records, patient admin systems, practice management systems, clinical records, secure messaging, patient engagement platforms and consumer health records. -
31
CFN Insight
Clarivate
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available. -
32
Merchant Centric
Merchant Centric
See what’s being said in your reviews that impact sales and engage with customers online where they visit most. Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations. Get insights and actions to beat your national and local competitors. Learn and leverage the success of top-performing businesses across the nation. Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue. Evaluate the current food delivery process and determine if kitchen staff and servers are properly trained. Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district, and location level. Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform. Manage customer feedback posted on your website alongside your social reviews.Starting Price: $49.95 per month -
33
DruID
DruID
Intelligent relationships based on Identity. Managing the unique consumer identity is fundamental to establishing long-term relationships. DRUID helps you Integrate your digital ecosystem, Consolidate your users’ data and Personalize for them amazing experiences. What is DRUID? DRUID is a platform that manages the unique identity of the consumer and access control (CIAM). DRUID allows you to integrate complex digital ecosystems with enormous flexibility, manage all points of contact dynamically, ensure compliance with the law on data protection and enrich the information of your consumers through external sources, such as social networks. RELATIONAL STRATEGY DRUID is a key piece in your consumer-centric strategy. DRUID helps you to obtain a unique consumer identity and to know better the target audience (consumers, stakeholders, customers, influencers, employees…) DRUID is key to deploying a winning strategy in 3 steps: 1. Integrate. Align the entire digital ecosystem -
34
Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
35
SurveySensum
SurveySensum
AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.Starting Price: $99 per month -
36
Clearstep
Clearstep
Empower patient consumers to triage themselves to the right care and services. We help health systems and providers acquire new patients and retain existing patients by delivering an enhanced, consumer-centric experience. Ultimately driving better patient engagement and health outcomes, while automating workflows and increasing efficiency. We complement health plans and payers by offering plan members self-service symptom checking, triage, and step-by-step guidance to find the most appropriate, convenient, cost-effective, and trusted in-network care. We partner with digital health, healthcare innovation, and healthcare SaaS companies to enhance digital health products with clinically-validated AI chat solutions. -
37
NextAtlas
NextAtlas
Translate emerging consumer behaviors into actionable strategies for innovation. We make sense of veiled consumer trends and insights through the power of our AI. Nextatlas scouts and analyses the data of industry-specific innovators and early adopters across multiple social-web sources. We apply next-gen AI techniques to automatically extract insights from evolving consumer behaviors, further enhanced by our expert curation. We harness weak signals to predict emerging consumer trends to help you find the next big thing. Nextatlas is a unique, data-centric trend intelligence platform leveraging AI to detect emerging market trends that are statistically likely to become mainstream. So our clients can move quickly to build products, strategies and campaigns that connect profoundly with tomorrow’s consumers. Nextatlas technology can quickly adapt to solve specific business challenges and unearth disruptive opportunities for innovation. -
38
Lily AI
Lily AI
Lily AI enhances shopping experiences by injecting consumer-centric language throughout the retail ecosystem, maximizing technology investments to deliver upwards of a 9-figure revenue lift. Lily AI turns qualitative product attributes into a universal, customer-centered mathematical language with unprecedented accuracy, resulting in a depth and scale of attribution that no other solution can match. Fuel your existing ecommerce platform, search engine, PIM, and SEO/SEM tools with the deepest and most accurate product attribution data in commerce – over 20,000 attributes and counting. -
39
Beyond Feedback
Beyond Feedback
We deliver actionable insights directly from our clients’ most important stakeholders, their customers and employees, that enable continuous improvement of our clients’ strategy and business operations. We are eminently practical, drawing on our many years of experience in leadership roles working directly for companies just like our clients'. We understand our clients' needs and we are creative in finding solutions. Our experienced Client Executives serve as a single point of contact for our clients. This enables us to learn your business well and makes us easy to work with. We do not use cookie-cutter approaches - each project is customized to meet our clients' specific business needs. Rather than generating reports full of statistical summaries that sit on a shelf, we emphasize operational insights while still providing strategic value. Our service recovery action alerts, customer-identified field reports, and employee recognition alerts are popular examples.Starting Price: $2,000 one-time payment -
40
Clootrack
Clootrack
Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources. -
41
Gainsight
Gainsight
Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes. -
42
VirtlX
VirtlX
VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line. Stop Leaking Profit Through People and Process Gaps AI-driven cycle analyses multiple data sources & identifies issues Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required! All in one platform VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.Starting Price: $9.00 per month -
43
Skeepers
Skeepers
A SaaS solution for all your Customer Engagement needs including management, marketing activation and measuring ROI. We help brands build a new and balanced relationship to grow in a consumer led era. Solutions to improve the relationship between brands and their customers. Turn customer experiences into business opportunities. We help companies capture their customer information to make data-driven decisions and improve their business. Transform your customers into valuable contributors by collecting, analyzing and disseminating their reviews with our turnkey solution. Boost your web and shop sales with artificial intelligence. Engage your customers effectively by sending individualized campaigns across all channels. Organize shopping parties and individual shopping sessions in live videos broadcast on your e-commerce website and your social networks. -
44
PriceBeam
PriceBeam
PriceBeam is a cloud-based solution that conducts market research to optimize pricing for new and existing products. PriceBeam software is industry-agnostic and can run studies in 127 countries worldwide to provide scientific and precise insights into what prices should be. Using industry-leading science and AI, PriceBeam users are able to make more informed decisions on subjects such as consumers’ willingness-to-pay, competitive pricing position, new product pricing, and much more. Say goodbye to guesswork or unscientific methods of pricing that lead to loss of sale and market share. Consumer and Customer Centric: PriceBeam provides insights into what consumers and customers really think. Look Forward, not Backwards: In times of constant consumer change, RGM should not merely data-mine the past. PriceBeam's willingness-to-pay insights are based on what the market currently thinks. -
45
Reputology
Reputology
Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.Starting Price: $49 per month -
46
BottleSense
BottleSense
BottleSense is a product powered by Bottlecapps, that provides an exclusive and detailed look at off-premise retailer data across beer, wine, and spirits. Pulling consumer and sales insights, as well as highlighting benchmarks and trends, from 1,000s of stores across North America, the near-live dashboards within BottleSense provide supplier brands, distributors, and retailers data access from a unique perspective and with the most granular view in the industry. -
47
Capillary Insights+
Capillary Technologies
Get Actionable Insights with AI-Powered Customer Analytics & Business Intelligence. Consumers expect brands to know them and their preferences. Capillary Insights+ offers you deeper understanding and critical insights into your consumer’s behavior and preferences. With so many interaction channels today, it’s difficult to know where your consumer has been and how they engage with your brand. Gather consumer data from all touchpoints and get a 360° single view of consumers with a Consumer Data Platform. Capture data across channels, cleanse and de-dupe consumer records, and enrich consumer records based on each and every activity. Get a 360° single view of each consumer along with transactional and behavioral activity across channels. Increase conversions with personalized messaging and experiences powered by demographical and behavioral customer segmentation through CDP data.Starting Price: $25,000 per year -
48
Proxime
Feedis
Let your customers inspire your products or services. Customer is king [they say] but customer is unheard. At Feedis we strive to carry the voice of the consumer to businesses and to other consumers, so that a customer's experience will never again be ignored. Dear companies, don't start with sales but start with feedback. too much feedback? Use our empathic & state of the art AI algorithms. Your customer feedback sources are underemployed gold mines, let our AI read your reviews and extract the valuable insights that will help you make the product improvements your clients want. Powered byAI SaaS to analyze and visualize your customer feedback, Proxime centralizes all your customer feedback, is connected to all your productivity tools, and uses the latest advances in artificial intelligence and natural language understanding to detect emotions and track in real time quantitative insights.Starting Price: $30 per month -
49
Omnilytics
Omnilytics
Omnilytics sets retailers ahead of the competition with deep and actionable insights that power decision-making. As the industry gets increasingly competitive and consumers become more informed, these combined factors have led to the demise of many household retailers in recent years. Brands no longer dictate what’s in and what’s not. The roles have flipped, consumers are in control. Lacking accurate market information, retailers make important decisions with guesswork. The brands that will succeed are those that can detect early trends’ signals, act fast and meet customer demands ahead of the competition. We are constantly seeking to break barriers with technology that transforms retail. Our team is made up of experts from the industry as merchandisers, buyers, brand managers and analysts. We understand your business needs because we have been there too. We are proud to work with some of the biggest and forward-thinking retailers across the globe.Starting Price: $7 per week -
50
Powerlytics
Powerlytics
The Powerlytics data platform provides the most comprehensive, accurate, and granular consumer and business financial data available. Underpinned by the financial statements of 30 million businesses and 150 million households, Powerlytics' platform helps credit unions, banks, and wealth management firms among others capture unprecedented insights to understand risk, identify market opportunities, target new customers, and conduct predictive analytics, analysis and research with a degree of precision that turns insights into action. All are delivered with zero customer friction. Unlike survey-based data, which is often subjective, inaccurate, and inconsistent or limited transaction data, Powerlytics is the first and only data platform to access complete business and consumer financial data and transform it into actionable insights from the source of truth data. Powerlytics’ data is complete and objective and can be combined with your customer data or used alone for a comprehensive view.
