Audience
Brand Management solution for companies
About Reputology
Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.
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Pricing
Starting Price:
$49 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Reputology
Founded: 2013
United States
reputology.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
Support
Phone Support
Online
Reputology Frequently Asked Questions
Reputology Product Features
Brand Management
Project Management
Supported
Approval Process Control
Not Supported
Artwork Management
Not Supported
Asset Management
Not Supported
Change Management
Not Supported
Fulfillment Distribution
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Satisfaction
Analytics
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
360 Degree Feedback
Not Supported
Call Reporting
Not Supported
Reputation Management
Response Management
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Campaign Management
Not Supported
Gamification
Not Supported
Review Generation
Not Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
Social Media Marketing
Analytics
Supported
Keyword Filtering
Supported
Multi-Account Management
Supported
Post Scheduling
Supported
Automated Publishing
Not Supported
Contact Management
Not Supported
Content Management
Not Supported
Conversion Tracking
Not Supported
Customer Targeting
Not Supported
