Audience

Companies that need a customer satisfaction solution

About RevealCX

Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to your customers and identifying actionable data that improves their experience. It begins with an easily deployable, well-designed form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. Based on a best-practices form structure, RevealCX aggregates the data, creates workflows for results-oriented coaching, and provides robust reporting that gives an accurate view of performance. Review is accelerated when powered by cutting edge artificial intelligence and machine learning. Learn how these organizations embraced the power of AI and saw extraordinary outcomes as a result.

Integrations

Ratings/Reviews

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Company Information

Nexcom
Founded: 1997
Denmark
nexcomglobal.com/products/quality-monitoring-revealcx/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

RevealCX Frequently Asked Questions

Q: What kinds of users and organization types does RevealCX work with?
Q: What languages does RevealCX support in their product?
Q: What kind of support options does RevealCX offer?
Q: What type of training does RevealCX provide?

RevealCX Product Features

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Satisfaction

Survey Management Not Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Analytics Not Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported