Audience

Companies that need a customer satisfaction solution

About RevealCX

Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to your customers and identifying actionable data that improves their experience. It begins with an easily deployable, well-designed form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. Based on a best-practices form structure, RevealCX aggregates the data, creates workflows for results-oriented coaching, and provides robust reporting that gives an accurate view of performance. Review is accelerated when powered by cutting edge artificial intelligence and machine learning. Learn how these organizations embraced the power of AI and saw extraordinary outcomes as a result.

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Integrations

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Ratings/Reviews

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Company Information

Nexcom
Founded: 1997
Denmark
nexcomglobal.com/products/quality-monitoring-revealcx/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

RevealCX Frequently Asked Questions

Q: What kinds of users and organization types does RevealCX work with?
Q: What languages does RevealCX support in their product?
Q: What kind of support options does RevealCX offer?
Q: What other applications or services does RevealCX integrate with?
Q: What type of training does RevealCX provide?

RevealCX Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Satisfaction

Survey Management
Complaint Monitoring
Feedback Collection
Analytics
360 Degree Feedback
Call Reporting