Audience
Companies looking for an AI-based Experience Management software
About Alterna CX
Our AI-based solution streamlines simplify and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues that customer experience professionals should monitor. We offer a user-friendly technology to greatly reduce the sorting and screening work required, and in the process, it flags those factors contributing the most to CX quality and customer loyalty. You can utilize predictive analytics with our driver simulation solution. It gives you the opportunity to predict the impact before you implement customer journey optimization actions. You can simulate the results of change on future CX metrics and the customer experience quality.
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Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
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Integrations
Company Information
Alterna CX
Founded: 2016
United States
alternacx.com
Videos and Screen Captures
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime
Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Online
Alterna CX Frequently Asked Questions
Alterna CX Product Features
Customer Experience
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Sentiment Analysis
Supported
Text Analysis
Supported
Action Management
Not Supported
Analytics
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Survey Management
Not Supported
Trend Analysis
Not Supported
Employee Engagement
Feedback Management
Supported
Benchmarking
Not Supported
Cultural Alignment
Not Supported
Employee Awards
Not Supported
Employee Guides
Not Supported
Employee Recognition
Not Supported
Goal Management
Not Supported
Health & Wellness Programs
Not Supported
Performance Management
Not Supported
Pulse Surveys
Not Supported
Predictive Analytics
Sentiment Analysis
Supported
AI / Machine Learning
Not Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Not Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Review Management
Dashboard
Supported
Negative Feedback Management
Supported
Sentiment Analysis
Supported
Campaign Management
Not Supported
Response Management
Not Supported
Review Monitoring
Not Supported
Review Notification
Not Supported
Review Request
Not Supported
Social Sharing
Not Supported
White Label
Not Supported
