Alternatives to FICX
Compare FICX alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to FICX in 2026. Compare features, ratings, user reviews, pricing, and more from FICX competitors and alternatives in order to make an informed decision for your business.
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Jotform
Jotform
Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. -
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Titan
Titan
Titan is the all-in-one, Salesforce-first platform for building customer-facing workflows directly on Salesforce. Create portals, forms, surveys, document generation, eSignatures, and contract processes that write back in real time, keeping Salesforce as your system of record. Titan AI turns plain-language requests into no-code builds, so admins can move from idea to live without dev backlogs. Designed for complex logic, structured approvals, and governed data capture, Titan supports external users and internal teams within one controlled, Salesforce-centric layer. Instead of stitching together portals, document tools, and workflow apps, Titan centralizes execution inside Salesforce. Fewer integration gaps. Clear governance. Real-time visibility. Built to scale. -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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Kintone
Kintone
Kintone is a customizable digital workplace platform that lets you manage your data, tasks, and communication in one central place. Over 25,000 customers use Kintone’s no-code platform with more than 1.5 million database and workflow applications custom built for their businesses. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997. Use our no-code drag-and-drop interface to create your own custom database applications that track all the data you want. Whether it’s sales leads, customer quotes, or inventory management, you can organize it in Kintone and view it all from our centralized workplace platform. Maximize Kintone’s functionality with APIs or integrations with the third-party services you rely on for other parts of your business. Browse our library of 100+ integrations to find what you need. Trusted by the largest F500 companies, Kintone's no-code platform with granular governance empowers 'citizen developers' in SMBs and team leaders iStarting Price: $15.00 per user per month -
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Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
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Neota
Neota
Neota Logic’s no-code, logic-driven platform enables businesses to rapidly develop, deploy, and scale deterministic workflow and document automation solutions that seamlessly integrate with, and orchestrate across, their entire tech stack. Neota Logic provides proven tools that drive business transformation through powerful, trusted digital solutions. Leveraging our enterprise-grade automation platform, customers worldwide turn their ideas into secure, sophisticated applications. Our intuitive platform makes it simple for organizations to build and deploy decision-making solutions that automate the work behind their most critical processes. Built to empower self-service users while meeting enterprise requirements, Neota Logic® is a robust and flexible digital transformation platform. Paired with our expert professional services, Neota enables clients to fully realize the value of the platform. -
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Userlane
Userlane
Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support. -
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Lumavate
Lumavate
From pre-built templates to countless integrations, we drastically shorten your speed-to-market. Your customers have unbelievably high expectations, and the old-school method of building digital experiences can’t keep up. That’s why you need a platform that makes it easy to create engaging and highly-personalized digital experiences. Seamlessly integrate your existing tech stack with Lumavate to power engaging and data-driven digital experiences for your customers, employees, and partners. -
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OpenText Experience Cloud
OpenText
OpenText Experience Cloud is a comprehensive, composable customer-experience and digital-experience platform that integrates media, communications, messaging, customer data, and content management in a unified environment, delivering seamless, personalized interactions across the entire customer lifecycle. It enables organizations to break down silos between marketing, content, and communication systems, modernize and augment existing tech stacks, and deploy experiences at their own pace, whether they need a full platform or a set of modular capabilities. With built-in AI and generative-AI-powered tools (via OpenText Experience Aviator), Experience Cloud accelerates content creation, personalizes customer communications, streamlines workflows, and helps deliver relevant, context-aware information to customers across channels. It supports omnichannel engagement (email, messaging, web, rich media, etc.), journey orchestration, and unified customer-data handling. -
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Braidio
Braidio
Easily deploy new business line mobile edge apps to engage customers, capture new revenues and power your operations. Braidio’s conditional logic service workflows act as Lego blocks to quickly publish your desired customer experience. The physical world is shifting to a digital led one. Innovate and lead by providing digital customer experiences that replicate traditional in-person experiences, to increase engagement and create new operational efficiencies. Turn mundane customer interactions across the web or mobile applications into intuitive omnichannel experiences that open new revenue opportunities and usher in a new way to interact in an increasingly digital world. -
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Sprinklr
Sprinklr
Sprinklr is an AI-native Unified Customer Experience Management (Unified-CXM) platform designed for global enterprises. It brings together marketing, social, customer service, and insights into one centralized system. Sprinklr helps organizations understand customers by analyzing millions of conversations across digital and social channels in real time. Its AI-powered capabilities enable teams to automate engagement, extract insights, and deliver consistent experiences across touchpoints. The platform supports omnichannel marketing orchestration, social listening, and enterprise-grade customer service. Built-in AI copilots and agents improve productivity and decision-making for customer-facing teams. Overall, Sprinklr helps brands deliver empathetic, data-driven customer experiences at scale. -
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Airkit
Airkit
Airkit sits on top of your systems of record to deliver digital experiences that drive customer action. Digitize any sales and service touchpoint through the customer lifecycle. From automated onboarding, self-service account updates, digital cross-sell, churn prevention, to everything in between. Abstract away front-end development with pre-built components and templates for web, mobile, voice, chat. Or build you own. Best-in-class debugging and error tooling helps you ship quality apps faster and with confidence. Less errors, less maintenance. Create your own brand components and asset libraries guaranteeing apps stay consistent with your brand guidelines. Flow customer data across your core systems and Airkit-powered experiences via APIs and pre-built integrations. Measure and optimize experiences with built-in app analytics and reporting dashboards on user engagement. Eliminate paperwork for compliance, privacy, and security certifications. Comply with TCPA, PCI, SOC2, GDPR, HIPAA. -
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Telemo
Telemo
Telemo is an AI-powered omnichannel customer experience platform that uses AI Voice Agents and Conversational AI to deliver faster, smarter customer interactions across every channel. It helps businesses improve engagement, automate service, and manage customer conversations through voice, chat, messaging, and digital workflows from one connected CX layer. Telemo is built to handle conversations intelligently, allowing AI agents to understand customer intent, respond naturally, guide users through routine requests, and support escalation when human help is needed. Its omnichannel approach helps teams deliver consistent experiences across channels instead of managing disconnected bots, call flows, and communication systems separately. Telemo supports industry-specific customer journeys, including banking, financial services, and insurance workflows where conversations must be secure, compliant, and efficient. -
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ServiceCheck
ServiceCheck
Increase revenue and profits. Improve operations. Enhance engagement and Gain valuable brand insight with ServiceCheck’s engagement tools. Provide your customer with an exceptional, omni-channel service experience while increasing efficiency and protecting your valuable brand. Improve your contact center’s efficiency and effectiveness with our intuitive, user-friendly software that can be easily configured to meet needs at both the brand and local levels. Today’s customers expect to have access to customer service on their terms, 24/7 and our highly trained staff and support team has provided 24/7 solutions for almost 30 years. Your customers need omni-channel service solutions; we offer a single, unified service experience across all channels including web, mobile, digital, phone, email and social media. Let your customers do it. Using our best-in-class web solutions and brand insights our team will help enhance your self-service solution. -
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Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
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Qualtrics Customer Experience
Qualtrics
Qualtrics Customer Experience software is a comprehensive platform designed to help organizations understand, manage, and improve every customer interaction. It unifies data from multiple channels, including surveys, chat, email, and digital behavior, to create a complete view of the customer journey. Using AI-powered insights, the platform identifies trends, predicts customer needs, and recommends actions to enhance satisfaction. It enables businesses to detect and prevent churn by identifying at-risk customers early and responding proactively. The system also supports omnichannel experience management, ensuring consistent and personalized interactions across all touchpoints. Real-time analytics and automated workflows help teams resolve issues quickly and improve operational efficiency. Overall, Qualtrics empowers organizations to build stronger customer relationships, increase loyalty, and drive revenue growth. -
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OpenText CEM
OpenText
Create customers for life with intelligent and connected omnichannel experiences, while optimizing operations. Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help organizations collaborate better and execute faster to deliver highly personalized experiences, at scale. OpenText™ Customer Experience Platform empowers Marketing and Line-of-Business teams to augment the current systems of record, such as MRM, CRM and ERP, capabilities to intelligently create, individual experiences for true data driven omnichannel experiences at scale. -
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WinCX Cloud
We Win Limited
WinCX Cloud is an AI-driven customer experience platform designed to unify and manage all customer interactions across multiple communication channels within a single, intelligent system. It brings together touchpoints such as chat, voice calls, WhatsApp, social media, and email into one centralized workspace, allowing organizations to deliver consistent and seamless communication experiences across channels. It is powered by a suite of specialized AI agents that handle different aspects of customer engagement, including omnichannel communication, conversational assistance, quality auditing, and automated grievance or ticket resolution. These agents can connect with users, provide instant support, monitor interactions for compliance and service quality, and automatically resolve or route issues, significantly reducing manual workload and response times. -
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BSI CX
BSI Business Systems Integration AG
For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences. With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them. To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories”. -
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DataOrb
DataOrb
DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data. -
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Ai-Intelekt
Ai-Intelekt
Say goodbye to marketing tunnel vision and solutions that just don’t cut it. Say hello to a turnkey, flexible platform that drives real-time buying decisions and adjusts to your business needs, and empowers you to create seamless, omnichannel experiences that adapt to each customer, from the first touchpoint to the last. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. Track the journey taken by each lead and customer so you always know their preferred path, chosen messaging, service background or purchase history. Predictive analytics Take control of your customer’s lifetime value by employing the power of true artificial intelligence (AI). Forecast outcomes based on behavioral data, historical sales, and actions to accelerate the customer journey. -
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DataOceans
DataOceans
DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient. Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships. -
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Omvia
ResolX
Omvia is an AI-powered customer experience platform that helps enterprises automate customer interactions, streamline support operations, and deliver seamless omnichannel engagement. Designed to handle high-volume customer conversations across voice, chat, email, and digital channels, Omvia enables organizations to improve response times, reduce operational costs, and enhance customer satisfaction. With intelligent automation, lead nurturing, service request management, and real-time customer assistance, Omvia empowers businesses to deliver personalized experiences at scale while ensuring operational efficiency. -
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Sweepr
Sweepr
Sweepr is an AI-powered digital care platform for service providers and smart home providers enabling superior digital customer care using personalized insights, leading to a category-defining level of digital resolution. Initial deployment in weeks, development in days, and improvement in real-time. Increase resolution accuracy with adaptive decisioning. Bespoke personalization tailored to each customer and their situation. Sweepr simplifies your self-care tech stack. Our no/low-code solution enables all of your data to be consumed and seamlessly turned into proactive and predictive insights to create immense value for your consumers. Full omnichannel support creates the ultimate convenience for customers, who can self-care 24/7 via the channel most convenient to them. Seamless delivery of channel-specific content provides consistent quality of care across diverse platforms. Customer Intent sits at the heart of Sweepr’s digital care model. -
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Pisano
Pisano
Omnichannel solutions for capturing more feedback, analyzing metrics that matter, resolving issues faster and increasing sales across all touch-points. Foster stronger relationships with customers through personalized messaging and real-time engagement. Shorten your sales cycle, offer better support and tailor your marketing with a modern messenger. No one-size-fits-all. Combine our solutions based on your needs and your challenges. Create a tailored experience management program that'll help you listen better, resolve faster and sell more. Automate repetitive tasks like categorizing & syncing data, triggering customer engagement sequences, alerting managers and more. Give your team superpowers so they can do more. Transform your digital processes with real-time automation. Trigger messages, emails and more automatically to boost engagement across channels and capture real-time data.Starting Price: $19 per month -
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Cloud4Feed
Cloud4Feed
Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible. -
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Sugar Serve
SugarCRM
Everything you need to create outstanding customer experiences. Imagine resolving every customer service inquiry promptly and proficiently—without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction. Too many companies today are investing time and money to capture leads and land sales—only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need. SugarLive brings the power of omnichannel customer interactions to Sugar Serve, seamlessly embedded in a single service.Starting Price: $80 per month -
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Experiture
Experiture
Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating and delivering successful Omni-Channel marketing campaigns and solutions for organizations in Healthcare, Finance, Gaming, Automotive and many more. -
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UnifyCX
UnifyCX
UnifyCX is a human-powered, tech-enabled customer experience platform that combines global support agents with AI-driven tools and automation to help businesses deliver consistent, high-quality CX at scale; its technology integrates custom-trained AI with knowledge bases, policies, chat and voice channels, and internal data to automate routine inquiries (call deflection), assist agents with real-time guidance and internal content lookup, generate automated conversation summaries and task automation, and surface performance insights that improve training, quality assurance, and compliance. It provides omnichannel customer care, Tier 1–3 support, content moderation, revenue-building interactions, and retention services tailored to multiple industries, including SaaS, retail, travel, finance, and tech, and combines AI-enhanced dashboards, automated quality analysis of 100% of interactions, and personalized coaching workflows. -
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Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
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Edify
Edify Labs
Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX. -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
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Mastek icxPro
Mastek
Mastek icxPro is a cloud-native customer experience management platform that leverages built-in AI, machine learning, and natural-language processing to help businesses continuously analyze, understand, and responsibly engage with consumer behaviors. It provides omnichannel self-service enhancement, automated campaign orchestration, and real-time insights to fuel seamless human-agent support, plus comprehensive journey-automation tools for personalized customer interactions. With its AI-powered analytics engine, icxPro accelerates the development of production-ready generative-AI applications, delivering faster time-to-market for domain-specific solutions and superior stakeholder experiences. icxPro’s capabilities include intelligent CX automation, end-to-end campaign management, decision-support dashboards, data-driven product-development alignment, reduced market-research costs, and enterprise-grade security controls. -
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Goodays
Goodays
Our customer experience management platform, adopted by over 150 companies worldwide, offers a unique approach that enables companies to optimize customer satisfaction and loyalty, boost performance and achieve their growth objectives. Implement 360° listening with an evaluation of the customer experience across all your touchpoints: in your physical locations, on your website, or during interactions with your customer service. Strengthen your measurement by diversifying your collection channels, while maximizing review volumes thanks to our surveys designed for conversion. -
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With state-of-the-art customer engagement capabilities, advanced 5G and IoT service design, delivery and monetization capabilities, and embedded AI / machine learning-based use cases, our latest cloud-native, microservices-based open & modular CX. Whether you want to strengthen your digital commerce initiatives, beef up your customers’ digital experience throughout every engagement and touchpoint, or launch advanced 5G offerings to quickly monetize your network investment, Amdocs Customer Experience Suite delivers full flexibility to define your transformation strategy and modernization path based on your business priorities. With our microservices-based, open and modular portfolio that’s aligned with industry standards, we will modernize your legacy stack and accelerate your journey towards cloud-native business applications and network.
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Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
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ChurnZero
ChurnZero
ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. -
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Inconcert
Inconcert
Inconcert is an AI-powered customer experience (CX) platform designed to help businesses deliver seamless and personalized interactions across multiple channels. It combines AI agents with omnichannel technology to support customer engagement from acquisition to after-sales service. The platform includes solutions such as cloud contact center software, virtual agents, marketing automation, and conversation analytics. Inconcert enables businesses to automate interactions, improve response times, and enhance customer satisfaction. Its AI agents can operate across voice and digital channels, handling tasks efficiently and continuously. The platform also provides workforce management tools to optimize team performance and service levels. Overall, Inconcert helps organizations improve CX operations while driving business growth through intelligent automation. -
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Temenos Quantum
Temenos
Low code without limits. Quickly build web and mobile applications from pre-built components in a visual canvas. Enhance existing and create new applications with greater agility to keep pace with business demands. In-product guided tours, reusable components and templates, one-click cloud builds and easy data integration with visual data mapping to maximize productivity. Integrate to any backend data source and orchestrate data collection & transformation across multiple systems. Design beautiful applications for any audience across any device without limits on the user experience. Accelerate development using 100+ pre-built native UI widgets for mobile and web. Use the full spectrum of native mobile app, responsive and progressive web app (PWA) functionality to deliver the best possible experience, performance, and security. Build native omni-channel experiences using a single design canvas across mobile, web, wearables, and more. -
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InGenius
Upland Software
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel -
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Today's customers have more ways to research and purchase their products than ever before. If you want to attract and keep them, you need to create a satisfying, consistent customer experience across all channels. The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle. Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. The art of learning from customer behavior has evolved rapidly. With tools like marketing resource management, decision-making applications, and omnichannel campaign management, Infor Customer Experience Suite's marketing solutions help leverage data to engage customers like never before.
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Simplify360
Simplify360
Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. -
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Csmart CX
Covalense Digital Solutions
Csmart CX is an AI-powered, cloud-native platform that enables personalized, seamless, and omni-channel customer experiences for telecoms and enterprises. With a microservices architecture, it supports real-time engagement, intelligent automation, and end-to-end customer journey management—from onboarding to billing to care. Powered by AI/ML and Generative AI, Csmart CX analyzes behavior, predicts intent, and triggers contextual actions across channels like apps, SMS, email, WhatsApp, and more. It provides a unified 360° customer view, dynamic workflows, and rich analytics to boost satisfaction and retention. Easily integrable with existing BSS, CRM, and billing systems, Csmart CX accelerates digital transformation with scalability, security, and performance. It empowers organizations to create meaningful, data-driven interactions and deliver measurable business outcomes. -
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ResponseTek
ResponseTek
Our CX Intelligence model helps you obtain insight quickly, easily and in a way that is immediately consumable within your business from the front line to the C-Suite. It is right-sized to fit your needs. Technology balanced with the right amount of self-service to put you in control and the right amount of tailored insight and support services to guide you as and when you need it. We collect and aggregate customer experience, demographic, journey and behavior data to monitor and improve your customer experience in real time. On their terms: we capture the voice of your customer on any device, in any language, at every touchpoint. Quick and efficient: as experts in highly personalized transactional surveys, we give customers the power to express opinions in quick and efficient formats, resulting in survey response rates that can reach up to 48%. -
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CataBoom
CataBoom
Catapult your marketing with gamification. Meet CataBoom, your gamification experts. Our gamification platform is adaptable to your varying needs. From full-featured design to easy-to-use templates, we offer the industry’s most robust gaming platform without a hefty price tag. The CataBoom gamification platform has been used to create over 250 million engagement experiences by some of the largest and most respected brands in the world. Our gamification platform couldn't be easier to design and deploy. Hundreds of templates. Mere hours to execute. Simply select your game experience and upload your brand assets, no coding is required! We designed our gamification platform so that you can create digital experiences that can be combined in unlimited ways. Our prize engine allows you to incentivize and reward your target audience, on time and on budget. An on-the-move audience demands multiple touchpoints. Create your game once; deploy everywhere to drive participation and engagement. -
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Sutherland Connect
Sutherland
Customer service is the most vital element for customer retention and loyalty, impacting both top-line and bottom-line growth. With customer expectations across both business and retail transforming significantly in recent years, today’s customers now engage seamlessly across channels like social media, messaging and interactive chats. They want great customer experience delivered fast and effectively regardless of the channel they choose, with consistent and continuous support even when they switch channels midstream. Sutherland Connect is a comprehensive cloud-based omnichannel customer experience platform. It brings together leading engagement technologies that we use to service clients globally and extends these in a secure, multi-tenant hosted environment. It means our hybrid model can offer features only available in on-premise solutions through the cloud in an ‘as-a-service model’. -
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Zipari
Zipari
Your challenges are our exclusive focus: driving health plan KPIs, acquiring and retaining members, running efficient operations, managing better benefits utilization, and positively impacting health outcomes. With Zipari, you can access the first and only technology platform built to simultaneously address every one of these CX challenges for your entire business. Increase adoption, activate and re-activate digital engagement, orchestrate personalized experiences with employers, brokers, providers, and members. Educate consumers about benefits, increase wellness program adoption, and automate next-best-action recommendations driven by real-time data and pre-built goals to deliver the highest value. Simplify administrative tasks with pre-built workflows and reduce call-center volume across all consumers. Integrate seamlessly with your existing infrastructure and technology. -
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Inconnect
Inconcert
Inconnect is a cloud-based omnichannel contact center platform designed to centralize and manage all customer interactions across voice and digital channels within a single unified environment, enabling organizations to deliver consistent and efficient customer experiences at scale. It integrates channels such as phone calls, email, web chat, WhatsApp, and social media into one interface, allowing agents to handle all communications from a unified interaction queue while accessing real-time customer history and business data to improve response quality. It includes intelligent routing and automated distribution capabilities that assign interactions to the most suitable agents based on skills, segmentation, and contextual information, optimizing resolution rates and operational efficiency. Inconnect supports both inbound and outbound operations with advanced dialing engines, predictive algorithms, and campaign management tools that maximize agent productivity. -
49
Netformx SuccessXpert
Netformx
Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit. -
50
Topbox
Topbox, Inc.
Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.
