Cx Moments Alternatives

Semeon can help you understand and prioritize large-scale employee, customer and marketplace feedback data from anywhere like social, surveys, reviews and CRM data. Our platform automatically extracts the most relevant multi-word concepts from your data, measures sentiment and generates insightful dashboards. Available in 10+ native languages, government entities, security and defense agencies, brands and organizations around the world rely on Semeon’s technology to improve customer experience and citizens’ life, reduce operational costs and drive growth.

The redesigned Professional Document Analyzer leverages AI Natural Language Processing (NLP) for enhanced content analysis and advanced readability. Our recent redesign simplifies the user experience (UX) with a common user interface (UI), delivers enhanced settings for creation and maintenance, and provides enhanced flexibility and reduced complexity to empower both casual users and super users. Analyzes (parse / shred) your RFPs for words like Must, Shall, Will and your custom keywords/phrases – Supports 6 File Types. Create a Compliance Matrix with 2 clicks in an Excel template or MS Word document. Analysis Results panel – Manipulate your analysis results by splitting, combining, annotating, and filtering. Share your Compliance Matrix and reports with 2 clicks.

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

Allganize's industry-leading AI solutions provide businesses with the best tool to automate customer and employee support. Automate an average of 72% of all monthly support tickets within the first 4 months of implementation. Let our AI automate simple customer requests and free up your agents’ time to handle more complex issues. Employees can ask questions in a conversational way and find answers from multiple document types. Conversational AI chat bot pre-trained for your websites and automates customer service. Intelligent search that extracts accurate answers from any document, instantaneously. Automatically extracts important keywords from any document and categorizes them, providing valuable insights. Understands the context of product reviews using one's natural language to automatically detect positive or negative experiences. Assigns predefined categories from customer support conversions to accurately determine user intent.

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Dcipher Analytics is the modern no-code, end-to-end SaaS-based text analytics platform that makes text analytics available for the general domain expert. The platform accelerates the time-to-insight, model-training, and automation of workflows for all analysts and insights professionals. A unique architecture and proprietary query language tailored for nested data structure, such as text, is the foundation of the solution. Dcipher Analytics is the world’s leading end-to-end solution for gaining value from unstructured text data. Whether you’re looking for a tool, an API, or pure insights, you’ve come to the right place. Analyze customer emails, reviews, and chat logs to discover issues and strengthen customer success. Build more relevant FAQs and train chatbots faster. Mine social media to understand consumer needs and pains and identify emerging trends. Use for marketing and product development.

Respond to customer perceptions faster than ever before. Discover and rank your top brand drivers. Score brand equity vis a vis competitors. Discover emerging trends in your category. Keep your marketing and positioning at par with latest trends. Discover your customer beliefs. Strike a chord by talking their language. Understand how change in customer perceptions impact your brand – with the help of Artificial Intelligence. Our intelligence platform analyzes billions of customer opinions from all data sources in real-time to reveal topics that matter most to the customers. Clootrack can distinguish between a high-quality review and a pointless comment. It understands the emotional intensity of the opinions to clearly identify customers’ pressing needs.

Important insights that enterprises require to serve customers and make decisions are buried in silos in huge volumes of data like invoices, physical contracts, applications, and more. Yet, 80% of enterprise data remains unstructured, and traditional approaches have failed to move the needle towards true automation. Unlocking this insightful information means transforming the customer journey, from onboarding to borrowing. What if you could automatically understand unstructured data that came into your organization, from emails and statements to customer data and contracts? Instabase is powering solutions that drive revenue and transform the bottom line across industries, from banking and insurance to healthcare and federal government. Swap between the best deep learning models as they emerge from Instabase and the market; host and run third-party models directly on the platform. Revolutionize how you serve customers and transform the cost base.

Powering your analysis. Leximancer automatically analyses your text documents to identify the high level concepts, delivering the key ideas and actionable insights you need with powerful models, interactive visualizations and data exports. Leximancer supports processing text from a number of different formats and languages. Single or large document collections supported. go beyond text, find meaning. Text is more than a collection of words. Text tells a story. Ideas, concepts, and relationships are buried in the words. Identifying the concepts quickly and effectively is key to taking advantage of what text is really saying. Customer surveys, published articles, interview transcripts, long reports, web pages, feedback forms, tweets, and more. Find out what is really being said. Key Leximancer Features. Text Modelling. Minimal set-up. No training sets or key term dictionaries. No human bias in analysis Finds Concepts in Context, not keywords. Useful results fast.

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms.

Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents.

Document processing is complicated, but it doesn’t have to be. Introducing an intelligent document processing platform that understands what you’re trying to find, extract, categorize, and format. Infinia ML uses machine learning to quickly grasp content in context, understanding not just words and charts, but the relationships between them. Whether your goal is process automation, predictive insights, relationship understanding, or a semantic search engine, we can build it with our end-to-end machine learning capabilities. Use machine learning to make better business decisions. We customize your code to address your specific business challenge, surfacing untapped opportunities, revealing hidden insights, and generating accurate predictions to help you zero in on success. Our intelligent document processing solutions aren’t magic. They’re based on advanced technology and decades of applied experience.

Our AI-powered natural language processing technology can capture, analyze, and visualize insights from every channel of customer communication. Call transcriptions, chats, emails, support tickets, return claims, social media, and surveys. All in 47 languages! With Explorer, anyone can analyze open ended text responses in minutes. Explorer has an API that allows you to integrate your unstructured text data into your business intelligence ecosystem. Employee experience is the field of analyzing and determining factors that make employees happy and motivated. Our products help companies process, analyze and understand large amounts of unstructured natural language data in a short amount of time. An intuitive platform to build your custom bots fully suited to your business needs, with no coding needed. Minutes to start for immediate efficiency gains. The Gavagai API is a collection of semantic analysis tools supporting 47 languages. Access our easy to use endpoints immediately.

The Linguamatics I2E application has a proven track record in delivering best of breed text mining capabilities across a broad range of application areas. Its agile nature allows tuning of query strategies to deliver the precision and recall needed for specific tasks, but at an enterprise scale. I2E is an agile and interactive text mining application for the extraction and analysis of information. Because of its underlying Natural Language Processing (NLP) technology, I2E is particularly strong in its ability to answer a wide range of questions, from apparently simple open queries to questions that need advanced linguistic analytics. I2E can speed many research and development and clinical processes. Tasks that used to take months, or were previously not feasible with manual methods, can be done in hours or minutes. According to customers, I2E gets to actionable results at least 10 times faster than a traditional keyword search.

Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to

At the intersection of Customer Experience and Business Intelligence, Customer Intelligence reveals the critical connection between your customer's thoughts and feelings and the metrics driving business. Explore gives you the power to develop the Answers your company needs to make impactful decisions. You have collected the thoughts and feelings of your customers in various feedback, survey and customer support systems. Start putting this data into OdinExplore to understand at scale. Find which topics are most impactful to your customers by exploring the topics in their feedback. Explore auto-terms, create important topics, apply dictionaries, and analyze emotions and sentiment. Create segments based on specific demographics, ratings, or time periods to discover and highlight the distinctions between different groups of people. Run multiple experiments to gain new perspectives on different customer segments, products, and more.

Our systems intelligently gather a variety of high quality unstructured data streams across hundreds of sources, in the form of text, voice, images and videos. Our systems clean this data and are trained to extract signals across products, services, attributes, brands, sentiments, customers, markets, and trends. It gets synthesized and contextualized using our proprietary Deep Product Learning ® technology. Use our enterprise-grade integrations to ingest your private data. Assess and benchmark your view of your products and services with the competitive landscape. Our platform delivers powerful AI-driven actions where you need it - dashboard, APIs and integrations - and turn insights into action, across PIMs, CRMs, voice assistants, chatbots, and more.

Deep Talk is the fastest way to transform text from chats, emails, surveys, reviews, social networks into real business intelligence. Understand what's inside communications with customers with our easy-to-use AI platform. Unsupervised deep learning models to analyze your unstructured text data. Deepers are pre trained deep learning models to get custom detections inside your data. Use the "Deepers" API to analyze text in real time and tag text or conversations. Reach the people who need a product, request a new feature or express a complaint. Deep Talk offers cloud-based deep learning models as a service. You just need to upload your data or integrate one of the support services to extract all the insights and information from WhatsApp, chat conversations, emails, surveys or social networks.

Thanks to its optimized performance and easy integration, the Lettria API will help you analyze your raw data to bring out the key elements. Enter the era of Automatic Language Processing "as a service". The Lettria API efficiently and rigorously analyzes all points of contact with your customers (email, support, telephone). It structures the data to create a clear , easily usable history and ensure your GDPR compliance. Sentiment analysis is very useful for social listening applications (or e-reputation monitoring). It moderates in real time what is said about your brand. Complete documentation to get the most out of the French / NLP automatic processing API. Tutorials to support the deployment of the Lettria API in your projects. Transparent algorithms, in order and explainable.

The TextRazor API helps you extract and understand the Who, What, Why and How from your news stories with unprecedented accuracy and speed. Entity Extraction, Disambiguation and Linking. Keyphrase Extraction. Automatic Topic Tagging and Classification. All in 12 languages. Deep analysis of your content to extract Relations, Typed Dependencies between words and Synonyms, enabling powerful context aware semantic applications. Rapidly extract custom products, companies and build problem specific rules for tagging your content with your own categories. TextRazor offers a complete cloud or self-hosted text analysis infrastructure. We combine state-of-the-art natural language processing techniques with a comprehensive knowledgebase of real-life facts to help rapidly extract the value from your documents, tweets or web pages.

Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.

Atomic Intelligence provides a web-based service for the automated analysis of text content. We monitor large volumes of content, such as news, social media, and regulatory filings, and detect the opinions expressed along with mentions of company names, products, and topics. Our service is used by investment firms who use the data as part of their proprietary trading strategies, by consumer product companies who need to understand what their customers are saying, and by technology companies who want to outsource text analysis. Atomic Intelligence scans text to find mentions of companies, products, sentiment, topics, and more. Natural language processing and machine learning is used to identify important mentions, which may be explicit or implicit in the text. Atomic Intelligence works with any type of unstructured content. Upload files through the web interface, or via an API, or customize Atomic to perform automated scheduled fetching from your chosen sources.

WordStat is a flexible and easy-to-use text analysis software – whether you need text mining tools for fast extraction of themes and trends, or careful and precise measurement with state-of-the-art quantitative content analysis tools. WordStat can be used by anyone who needs to quickly extract and analyze information from large amounts of documents. Our content analysis and text mining software can be used in many applications such as analysis of open-ended responses, business intelligence, content analysis of news coverage, fraud detection and more. WordStat‘s seamless integration with SimStat – our statistical data analysis tool – QDA Miner – our qualitative data analysis software – and Stata – the comprehensive statistical software from StataCorp, gives you unprecedented flexibility for analyzing text and relating its content to structured information, including numerical and categorical data.

Handle text data with a no-code console that can read natural language. Never again with a spreadsheet. Spreadsheets have no clue about words meaning and languages. You do, and SimpleX does too. No complicated queries nor machine learning gibberish. A.I. is well hidden behind a simple and intuitive UI. Analyze 10x faster free text answers. Import, tag, categorize, and filter hundreds of quotes in seconds. Our A.I. does all the heavy lifting for you. Instant treemaps or word clouds, ready to be pasted in your presentation. And tidy exports with all the right insights. Understands and processes natively 50 languages, even mixed up. Deals with up to 10k text answers such as quotes, feedback, comments, and reviews. Extracts insights 10 times faster thanks to AI-powered analytical features. Performs in real-time time-consuming tasks you thought only humans could do. Sophisticated AI is a simple & friendly solution.

Magically extracts meaning from your content. Tailored to you. Machine Learning Ingenia uses proprietary advanced machine learning algorithms to give structure to the content you send to it via our API, by finding the unique patterns that associate your content with your tags. Made to measure Ingenia is tailored to your content: why use standard generic categories, when you can choose the ones that are best suited to your content? Ingenia will learn about them. And you can change them any time. You're in charge. Continuously adapts to your content The way you categorize your content is bound to change over time. Instead of being stuck with outdated categories, or having to manually modify them again and again, let Ingenia take care of it, as it automatically evolves with your content.

Discovering, extracting, retrieving and finding the value in your enterprise data is all about getting insights. TAS Insight Engine provides you all the essential insights leading you to the right business decision. Getting insight means a kind of information extraction out of enterprise data, with the aim of supporting the business decision making. It is obvious why getting insight plays a major role nowadays, since understanding your data and obtaining results and answers are essential to face the challenges of today’s business world. In all areas or sectors, always. To make this possible, TAS Insight Engine combines the latest achievements as benefits of text analytics, Natural Language Processing (NLP) and Machine Learning (ML).

Get unparalleled clarity with audience insights, competitive intelligence, and bespoke AI solutions. Engage effectively with contextual advertising, influencer planning, and impact reporting. Visual data analytics tools, competitive intelligence, trending stories, and more. Including gaming ad target segments, available through major DSPs. Tailor-made for your needs, from market research to gaming marketing intel.

Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions.

MonkeyLearn makes it simple to clean, label and visualize customer feedback — all in one place. Powered by cutting edge Artificial Intelligence. All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data. Use ready-made machine learning models, or build and train your own – code free. Discover our templates, tailored for different business scenarios and equipped with pre-made text analysis models and dashboards. Identify the topics and interests that matter most to target markets. Execute demand generation and sales strategies based on accurate analyses of customer opinions and feelings. Slice and dice your survey responses by requests, intent, and sentiment. See more than the survey intended.

Repustate provides world-class AI-powered semantic search, sentiment analysis and text analytics for organizations globally. It gives businesses the capability to decode terabytes of information and discover valuable, actionable, business insights more astutely than ever. From our esteemed clients in the Healthcare industry, to recognised leaders in Education, Banking or Governance, Repustate provides continuous deep dives into complex integrated data across industries. Our solution drives sentiment analysis and text analytics for social media listening, Voice of Customer (VOC), and video content analysis (VCA) across platforms. It encompasses the plethora of slangs, emojis and acronyms superseding the rules of formal language in social media. Whether it’s data from Youtube, IGTV, Facebook, Twitter or TikTok, or your own customer review forums, employee surveys, or EHRs, you can identify the critical aspects of your business precisely.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

Take control of your models with the leading Machine Learning-as-a-Service Platform for unstructured social and voice-of-customer text analytics. Our experienced team of experts can help you build highly-advanced, bespoke social models to leverage, deploy, generalize and utilize your information properly. Align your social listening initiatives with best practice AI strategies for transparency, accuracy and fairness. New to social listening or want to advance the effectiveness of your solution? We provide the industry’s most experienced team to help guide your journey. You have the data but now want to discover critical insights. We provide a wide range of industry-leading programmatic insight solutions powered by our AI classifiers. Choose from a robust library of industry-based prebuilt machine learning models for immediate deployment. Help ensure your models are not inadvertently discriminatory and inaccurate. Understand the performance of each model clearly before deployment.

Capture, comprehend and identify not only types of documents, but business critical information contained within those documents, all automatically. Tackle Ai works with structured, unstructured, highly variable documents and images without any need for human interaction. Tackle Ai quickly enables businesses to gain a richer, more meaningful understanding of their information, while greatly reducing labor and document management expenses for businesses. What used to take humans or other software hours or days, Tackle Ai completes in mere seconds, at a fraction of the cost. Automatically identifies critical information, understands the context of information, and learns the differences between documents. It is faster, completes 10,000 documents in seconds, and there's no new software for employees to learn. Handles virtually any client requests, like auto redaction, data extraction, auto filing, etc.

Kimola Cognitive is a rock-solid Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Here are the TOP skills of Kimola Cognitive: - Scrape Web and Collect Reviews - Text Analysis with Entity Recognition - Analyze Data with Pre-Built models on Kimola Cognitive Gallery - Create, Train and Store Your Own Custom Models (No Coding Skills are Required) - Create Executive Summary, Generate SWOT Analysis and many powerful marketing materials using GPT Integration - Available in 6 languages (and counting!)

Amazon Textract is a fully managed machine learning service that automatically extracts text and data from scanned documents that goes beyond simple optical character recognition (OCR) to identify, understand, and extract data from forms and tables. Many companies today extract data from scanned documents, such as PDF's, tables and forms, through manual data entry (that is slow, expensive and prone to errors), or through simple OCR software that requires manual configuration which needs to be updated each time the form changes to be usable. To overcome these manual processes, Textract uses machine learning to instantly read and process any type of document, accurately extracting text, forms, tables, and, other data without the need for any manual effort or custom code. With Textract you can quickly automate manual document activities, enabling you to process millions of document pages in hours.

Our NLP uncovers insight from text at scale with an accuracy that is unrivaled in the industry and with the flexibility to integrate into your specific business and workflow requirements. Achieve meaningful, repeatable results. Many of our models in production achieve greater than 90% accuracy in precision and recall. Compared with the industry average of 68%, it’s no surprise why Amenity’s NLP is trusted by some of the largest players across multiple industries. Extract value-relevant text, while ignoring noise. Our NLP extracts, distills, and structures text from millions of documents into actionable business insights. It determines the context and meaning of text and how they might change from the phrase to the paragraph. Transform any source of text into industry-specific analysis and sentiment tied to business events with a clear view on the “why” behind the results. No black boxes here. Our NLP is configurable to what you need and where you need it.

Find mentions of places, people, brands and events in documents and social media. Easily get additional data about the entities. Classify multilingual text into standard, pre-defined taxonomies or build your own custom classification scheme in minutes. Identify whether the expressed opinion in short texts (like product reviews) is positive, negative, or neutral. Automatically identify important, contextually relevant, concepts and key-phrases in articles and social media posts. Compare two texts and compute their syntactic and semantic similarity. Understand when two texts are about the same subject. Extract clean text article from newspapers, blogs and other websites. Remove boilerplate and advertising and get the article full text and images.

Given the sea of content, your business generates, identifies, and processes only text that is of interest to you, quickly, accurately, and efficiently. Regardless of your business needs, operational agility, faster decisions, obtaining customer insights or more, teXai, a Forbes recognized text analytics company, helps you take advantage of text to propel your business forward. teXai's powerful customizable preprocessor engine identifies and extracts objects of your interest in the nooks and crannies of your organization’s emails, text messages, tables, website, social media, archives, or any documents of your choice. Its intelligent customizable linguistic application identifies text genre, groups, similar content and creates concise summaries so that your business teams can obtain the right context from the right text. The easy-to-use text analytics software extracts the essence of your text and simplifies the decision-making process.

spaCy is designed to help you do real work, build real products, or gather real insights. The library respects your time and tries to avoid wasting it. It's easy to install, and its API is simple and productive. spaCy excels at large-scale information extraction tasks. It's written from the ground up in carefully memory-managed Cython. If your application needs to process entire web dumps, spaCy is the library you want to be using. Since its release in 2015, spaCy has become an industry standard with a huge ecosystem. Choose from a variety of plugins, integrate with your machine learning stack, and build custom components and workflows. Components for named entity recognition, part-of-speech tagging, dependency parsing, sentence segmentation, text classification, lemmatization, morphological analysis, entity linking, and more. Easily extensible with custom components and attributes. Easy model packaging, deployment, and workflow management.

Integrate our text analytics APIs to add world-leading NLP into your product, platform, or application. The most feature-complete NLP feature stack on the market, 19 years in development and constantly being improved with new libraries, configurations, and models. Determine whether a piece of writing is positive, negative, or neutral. Sort and organize documents into customizable groups. Determine the expressed intent of customers and reviewers. Find people, places, dates, companies, products, jobs, titles, and more. Deploy our text analytics and NLP systems across any combination of on-premise, private cloud, hybrid cloud, and public cloud infrastructure. Our core text analytics and natural language processing software libraries are at your command. Suitable for data scientists and architects who want complete access to the underlying technology or who need on-premise deployment for security or privacy reasons.

All-in-one domain data source to get website logos, company data, categorization, and much more from a URL or email. Our website categorization API is highly accurate, a simple lookup of a company will classify its industry within 385 possible topic categories. Our classification taxonomy is based on the IAB V2 standard, it can be used for 1-1 personalization, marketing segmentation, online filtering, and more. Our classification taxonomy is based on the IAB V2 standard, it can be used for 1-1 personalization, marketing segmentation, online filtering, and more. We offer three top-level category structures to choose from. Whether you need the IAB taxonomy's deep categorization or prefer a more straightforward category structure, we’ve got you covered. Our website categorization API uses a machine learning (ML) engine to scan a website’s content and meta tags. It extracts text to classify the site and assigns up to three categories aided by natural language processing (NLP).

• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.

Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents.

NetOwl TextMiner combines our award winning NetOwl Extractor with Elasticsearch to provide unique text analytics software. TextMiner leverages all aspects of NetOwl capabilities and is ideal for supporting “what if” analysis, discovery, quick response investigation, and detailed research. NetOwl TextMiner integrates all text analytics capabilities of NetOwl Extractor, including entity extraction, relationship, and event extraction, sentiment analysis, text categorization, and geotagging into all-encompassing text mining software. Extractor output is stored in Elasticsearch for a variety of intelligent search and analytic capabilities. The combination of Elasticsearch and NetOwl provides fast and scalable real-time text analysis for Big Data. TextMiner’s Web-based UI is an easy to use and configurable text analytics tool for different analysis scenarios and enables users to gain quick access to all and only high-value information derived from a vast amount of texts.

Text analytics and NLP software libraries for on-premise deployment or integration. Integrate Salience into your enterprise business intelligence architecture or white label it inside your own data analytics product. Salience can process 200 tweets per second while scaling from single process cores to entire data centers with a small memory footprint. Use Java, Python, .NET/C# bindings for higher level ease or the native C/C++ interface for maximum speed. Enjoy full access to the underlying technology. Tune every text analytics function and NLP feature, from tokenization and part of speech tagging to sentiment scoring, categorization, theme analysis, and more. Built on a pipeline model of NLP rules and machine learning models. When issues arise, see exactly where they are in the pipeline. Adjust specific features without disrupting the larger system. Salience runs entirely on your servers while staying flexible enough to offload insensitive data to cloud servers.

Luminoso turns unstructured text data into business-critical insights. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and accurately analyze text in minutes, not months. Our software provides native support in over a dozen languages, so leaders can explore relationships in data, make sense of feedback, and triage inquiries to drive value, fast. Luminoso is privately held and headquartered in Boston, MA.

Enterpret enables companies to analyze their customer feedback at scale. We are solving complex problems in NLP, ml-ops, analytics, and data visualization. We exist to solve customer pain - continuously learn about our customer’s most critical pain points and solve them. What we achieve is defined by what we aim to accomplish. We set ambitious goals for ourselves and back ourselves to hit them. Failures we encounter along the way are fuel for us to learn and get better. The system of intelligence for all customer feedback ensures you build the right things first. Leverage the feedback users have already shared by joining it with user behavior segments. Save time setting up user interviews and surveys.

As an industry leader for almost a decade, Babel Street’s AI-enabled patented analytics platform empowers teams with critical and timely insights on a single pane of glass for analysis, action, and mission success. Babel Street offers a state-of-the-art linguistics technology to discover and decipher actionable insights which is a force multiplier enabling customer missions around the world. All publicly available or customer-provided data is rapidly enriched and transformed into insights. Our AI-enabled persistent search of information in 200+ languages from all around the world enables the discovery, enrichment, and translation of insights that matter most to you unbound by origin or language. With one of the largest proprietary ontologies in the world, we go well beyond simple machine translations to interpret critical nuances. Babel Street’s analytics platform is a single gateway to an end-to-end experience for digital data enrichment and data-to-knowledge transformation.

Collaborative text analytics for human and machine-learning. We provide dozens of multilingual, text mining, data science, human annotation, and machine-learning features. DiscoverText offers a range of simple to advanced cloud-based software tools empowering users to quickly and accurately evaluate large amounts of text data. Our customers sort unstructured free text common in market research, as well as associated metadata, also found in customer feedback platforms, CRMs, chats, email, large scale HR or other surveys, public comment to government agencies, Twitter, RSS feeds, and other forms of text data. Find out why we are ranked #1 for text, metadata, and social network analysis support and trusted by hundreds of academic research groups. Our machine-learning sifters are created in hours or just a few minutes using crowdsourcing. We offer an API and support technical integrations with Twitter and SurveyMonkey.