Audience
Contact and call centers requiring a business telephony application to improve their services
About PrediCX
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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Pricing
Starting Price:
$495 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Online
PrediCX Frequently Asked Questions
PrediCX Product Features
Machine Learning
Deep Learning
Supported
ML Algorithm Library
Supported
Predictive Modeling
Supported
Templates
Supported
Visualization
Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Statistical / Mathematical Tools
Not Supported
Predictive Analytics
AI / Machine Learning
Supported
Data Mining
Supported
Sentiment Analysis
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Text Mining
Predictive Modeling
Supported
Sentiment Analysis
Supported
Tagging
Supported
Text Analysis
Supported
Topic Clustering
Supported
Boolean Queries
Not Supported
Document Filtering
Not Supported
Graphical Data Presentation
Not Supported
Language Detection
Not Supported
Summarization
Not Supported
Taxonomy Classification
Not Supported
