PrediCX

PrediCX

Warwick Analytics
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About

Machine Learning and Predictive Analytics Platform. Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform. OpenText Magellan uses AI technologies to provide predictive analytics in easy to consume and flexible data visualizations that maximize the value of business intelligence. Artificial intelligence software eliminates the need for manual big data processing by presenting valuable business insights in a way that is accessible and related to the most critical objectives of the organization. By augmenting business processes through a curated mix of capabilities, including predictive modeling, data discovery tools, data mining techniques, IoT data analytics and more, organizations can use their data to improve decision making based on real business intelligence and analytics.

About

Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations searching for an advanced Big Data solution

Audience

Contact and call centers requiring a business telephony application to improve their services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com

Company Information

Warwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com

Alternatives

Alternatives

Luminoso

Luminoso

Luminoso Technologies Inc.
Analance

Analance

Ducen
PolyAnalyst

PolyAnalyst

Megaputer Intelligence

Categories

Big Data Supported
Dashboard Supported
Data Discovery Supported
Data Science Supported
Data Visualization Supported
Embedded Analytics Supported
Machine Learning Supported
Reporting Supported
Text Mining Supported

Categories

Machine Learning Supported
Text Mining Supported

Machine Learning Features

Deep Learning Not Supported
ML Algorithm Library Supported
Model Training Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Supported
Templates Supported
Visualization Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Supported
Data Blending Supported
Data Mining Supported
Demand Forecasting Supported
For Education Supported
For Healthcare Supported
Modeling & Simulation Supported
Sentiment Analysis Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Supported
Graphical Data Presentation Supported
Language Detection Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Supported
Tagging Supported
Taxonomy Classification Supported
Text Analysis Supported
Topic Clustering Supported

Artificial Intelligence Features

Chatbot Supported
For eCommerce Not Supported
For Healthcare Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Not Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Big Data Features

Collaboration Supported
Data Blends Supported
Data Cleansing Supported
Data Mining Supported
Data Visualization Supported
Data Warehousing Supported
High Volume Processing Supported
No-Code Sandbox Not Supported
Predictive Analytics Supported
Templates Supported

Dashboard Features

Annotations Supported
Data Source Integrations Supported
Functions / Calculations Supported
Interactive Supported
KPIs Supported
OLAP Not Supported
Private Dashboards Supported
Public Dashboards Supported
Scorecards Supported
Themes Supported
Visual Analytics Supported
Widgets Supported

Data Discovery Features

Contextual Search Not Supported
Data Classification Supported
Data Matching Not Supported
False Positives Reduction Not Supported
Self Service Data Preparation Supported
Sensitive Data Identification Supported
Visual Analytics Supported

Data Visualization Features

Analytics Supported
Content Management Supported
Dashboard Creation Supported
Filtered Views Supported
OLAP Not Supported
Relational Display Supported
Simulation Models Supported
Visual Discovery Supported

Embedded Analytics Features

Ad hoc Query Supported
Application Development Supported
Benchmarking Not Supported
Dashboard Supported
Interactive Reports Supported
Mobile Reporting Not Supported
Multi-User Collaboration Supported
Self Service Analytics Supported
Streaming Analytics Not Supported
Visual Workflow Management Not Supported

Qualitative Data Analysis Features

Annotations Not Supported
Collaboration Supported
Data Visualization Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Supported
Sentiment Analysis Supported
Statistical Analysis Supported
Text Analytics Supported
User Research Analysis Not Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Supported
Forecasting Supported
Marketing Reports Supported
OLAP Not Supported
Report Export Supported
Sales Reports Supported
Scheduled / Automated Reports Supported

Statistical Analysis Features

Analytics Not Supported
Association Discovery Supported
Compliance Tracking Supported
File Management Not Supported
File Storage Supported
Forecasting Supported
Multivariate Analysis Supported
Regression Analysis Supported
Statistical Process Control Supported
Statistical Simulation Supported
Survival Analysis Supported
Time Series Supported
Visualization Not Supported

Machine Learning Features

Deep Learning Supported
ML Algorithm Library Supported
Model Training Not Supported
Natural Language Processing (NLP) Not Supported
Predictive Modeling Supported
Statistical / Mathematical Tools Not Supported
Templates Supported
Visualization Supported

Predictive Analytics Features

AI / Machine Learning Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Not Supported
Sentiment Analysis Supported

Text Mining Features

Boolean Queries Not Supported
Document Filtering Not Supported
Graphical Data Presentation Not Supported
Language Detection Not Supported
Predictive Modeling Supported
Sentiment Analysis Supported
Summarization Not Supported
Tagging Supported
Taxonomy Classification Not Supported
Text Analysis Supported
Topic Clustering Supported

Integrations

Decibel Supported
Freshdesk Not Supported
OpenText eDiscovery Supported
SAP Business One Not Supported
SAP Store Not Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Decibel Not Supported
Freshdesk Supported
OpenText eDiscovery Not Supported
SAP Business One Supported
SAP Store Supported
Salesforce Supported
Zendesk Supported
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Claim OpenText Magellan and update features and information
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