OpenText MagellanOpenText
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PrediCXWarwick Analytics
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Related Products
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About
Machine Learning and Predictive Analytics Platform. Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform. OpenText Magellan uses AI technologies to provide predictive analytics in easy to consume and flexible data visualizations that maximize the value of business intelligence. Artificial intelligence software eliminates the need for manual big data processing by presenting valuable business insights in a way that is accessible and related to the most critical objectives of the organization. By augmenting business processes through a curated mix of capabilities, including predictive modeling, data discovery tools, data mining techniques, IoT data analytics and more, organizations can use their data to improve decision making based on real business intelligence and analytics.
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations searching for an advanced Big Data solution
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$495 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Alternatives |
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Categories |
Categories |
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Machine Learning Features
Deep Learning
Not Supported
ML Algorithm Library
Supported
Model Training
Supported
Natural Language Processing (NLP)
Not Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Supported
Templates
Supported
Visualization
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Supported
Data Blending
Supported
Data Mining
Supported
Demand Forecasting
Supported
For Education
Supported
For Healthcare
Supported
Modeling & Simulation
Supported
Sentiment Analysis
Supported
Text Mining Features
Boolean Queries
Not Supported
Document Filtering
Supported
Graphical Data Presentation
Supported
Language Detection
Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Supported
Tagging
Supported
Taxonomy Classification
Supported
Text Analysis
Supported
Topic Clustering
Supported
Artificial Intelligence Features
Chatbot
Supported
For eCommerce
Not Supported
For Healthcare
Supported
For Sales
Supported
Image Recognition
Not Supported
Machine Learning
Not Supported
Multi-Language
Not Supported
Natural Language Processing
Not Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Big Data Features
Collaboration
Supported
Data Blends
Supported
Data Cleansing
Supported
Data Mining
Supported
Data Visualization
Supported
Data Warehousing
Supported
High Volume Processing
Supported
No-Code Sandbox
Not Supported
Predictive Analytics
Supported
Templates
Supported
Dashboard Features
Annotations
Supported
Data Source Integrations
Supported
Functions / Calculations
Supported
Interactive
Supported
KPIs
Supported
OLAP
Not Supported
Private Dashboards
Supported
Public Dashboards
Supported
Scorecards
Supported
Themes
Supported
Visual Analytics
Supported
Widgets
Supported
Data Discovery Features
Contextual Search
Not Supported
Data Classification
Supported
Data Matching
Not Supported
False Positives Reduction
Not Supported
Self Service Data Preparation
Supported
Sensitive Data Identification
Supported
Visual Analytics
Supported
Data Visualization Features
Analytics
Supported
Content Management
Supported
Dashboard Creation
Supported
Filtered Views
Supported
OLAP
Not Supported
Relational Display
Supported
Simulation Models
Supported
Visual Discovery
Supported
Embedded Analytics Features
Ad hoc Query
Supported
Application Development
Supported
Benchmarking
Not Supported
Dashboard
Supported
Interactive Reports
Supported
Mobile Reporting
Not Supported
Multi-User Collaboration
Supported
Self Service Analytics
Supported
Streaming Analytics
Not Supported
Visual Workflow Management
Not Supported
Qualitative Data Analysis Features
Annotations
Not Supported
Collaboration
Supported
Data Visualization
Supported
Media Analytics
Not Supported
Mixed Methods Research
Not Supported
Multi-Language
Supported
Qualitative Comparative Analysis
Not Supported
Quantitative Content Analysis
Supported
Sentiment Analysis
Supported
Statistical Analysis
Supported
Text Analytics
Supported
User Research Analysis
Not Supported
Reporting Features
Customizable Dashboard
Supported
Data Source Connectors
Supported
Drag & Drop
Supported
Drill Down
Supported
Email Reports
Not Supported
Financial Reports
Supported
Forecasting
Supported
Marketing Reports
Supported
OLAP
Not Supported
Report Export
Supported
Sales Reports
Supported
Scheduled / Automated Reports
Supported
Statistical Analysis Features
Analytics
Not Supported
Association Discovery
Supported
Compliance Tracking
Supported
File Management
Not Supported
File Storage
Supported
Forecasting
Supported
Multivariate Analysis
Supported
Regression Analysis
Supported
Statistical Process Control
Supported
Statistical Simulation
Supported
Survival Analysis
Supported
Time Series
Supported
Visualization
Not Supported
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Machine Learning Features
Deep Learning
Supported
ML Algorithm Library
Supported
Model Training
Not Supported
Natural Language Processing (NLP)
Not Supported
Predictive Modeling
Supported
Statistical / Mathematical Tools
Not Supported
Templates
Supported
Visualization
Supported
Predictive Analytics Features
AI / Machine Learning
Supported
Benchmarking
Not Supported
Data Blending
Not Supported
Data Mining
Supported
Demand Forecasting
Not Supported
For Education
Not Supported
For Healthcare
Not Supported
Modeling & Simulation
Not Supported
Sentiment Analysis
Supported
Text Mining Features
Boolean Queries
Not Supported
Document Filtering
Not Supported
Graphical Data Presentation
Not Supported
Language Detection
Not Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Summarization
Not Supported
Tagging
Supported
Taxonomy Classification
Not Supported
Text Analysis
Supported
Topic Clustering
Supported
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Integrations
Decibel
Supported
Freshdesk
Not Supported
OpenText eDiscovery
Supported
SAP Business One
Not Supported
SAP Store
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
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Integrations
Decibel
Not Supported
Freshdesk
Supported
OpenText eDiscovery
Not Supported
SAP Business One
Supported
SAP Store
Supported
Salesforce
Supported
Zendesk
Supported
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