Audience
Companies that want insights about customer conversations
About Cx Moments
Instant insights from your customer conversations. Discover what bothers your customers and hurts your business the most. In just a few clicks, categorize and trend 100,000's of customer support cases, tickets and live chats. Tagging tickets manually is cumbersome and unreliable, and Customer Service agents often fail to categorize the important details of customer queries. They can even leave up to 60% of your support tickets untagged. Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. We will also automatically apply new tags or categories to your entire ticket history. Cx Moments automatically summarizes your customer queries by area. Now, you can show each Department the customer issues they own. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on.
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Pricing
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Company Information
Cx MOMENTS
Founded: 2016
Ireland
www.cxmoments.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Cx Moments Frequently Asked Questions
Cx Moments Product Features
Artificial Intelligence
Chatbot
For Sales
Predictive Analytics
Process/Workflow Automation
For Healthcare
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Service
Alerts / Escalation
Performance Metrics
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
