Best Free NPS Software of 2026 - Reviews & Comparison

SurveyLegend

SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals.

1,860 Ratings

Starting Price: $19.00 per user per month

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SurveySparrow

Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.

2,999 Ratings

Starting Price: $19.00/month/5,000 responses

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Jotform

Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights.

7,635 Ratings

Starting Price: $34 per month

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ProProfs Survey Maker

ProProfs

Get started easily with 100+ professionally designed survey templates. Start creating visually appealing surveys that customers simply can't skip. Free online survey creator. Over 50,000+ surveys created. Over 4 million respondents. Surveys, scored surveys, and forms all included. Use NPS surveys to benchmark your performance and make smarter decisions. World’s simplest way to make online quizzes. 100K+ quizzes, 50 million quiz takers. Ask visitors questions without ever leaving your website. Gather information quickly and easily. Enjoy 100+ pre-designed survey templates with our free online survey maker. Always ask the right questions at the right time with the help of 1,000,000+ ready-to-use survey questions. To make your surveys more exciting and engaging, use different question types such as multiple-choice, NPS, checkbox, rating scale, text box, and more. Make your surveys stand out by adding logos, themes, and images.

15 Ratings

Starting Price: $7.97 per month

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SurveyLab

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

13 Ratings

Starting Price: $49.00/month

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Qualaroo

ProProfs

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

9 Ratings

Starting Price: $64/Month 20% off

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Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees. Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy. Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app.

7 Ratings

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Checkbox Survey

Create and share stylish, professional, and secure surveys with Checkbox. As a premier, professional online survey software, Checkbox allows users to design beautifully branded surveys using different question types, such as a rating scale, radio buttons, drop-down menus, rank ordering, and so much more. Available as a hosted subscription or on-premises solution, Checkbox also enables users to view and export reports as visual or statistic data; deliver and track invitations; analyze results using a standard pc or mobile browser; and even customize logos, colors, and fonts.

6 Ratings

Starting Price: $450.00/year

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SurveyOL

SurveyOL.com

SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys. SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.

4 Ratings

Starting Price: $19 per month

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Opin

Opin is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Opin uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.

2 Ratings

Starting Price: $49/month

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Trustpilot

Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.

4 Ratings

Starting Price: $199.00 per month

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Survicate

Survicate is an effortless survey software for getting continuous customer insights at scale. - Run customized surveys via email, link, website, in-product, or mobile apps - Connect with tools through native integrations - Collaborate with teammates - Get insights from customers at all stages of the user journey - Automate feedback collection and track metrics - Analyze and act on feedback to improve satisfaction, reduce churn, build better products, and develop effective marketing strategies

Starting Price: $0 per month

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forms.app

forms.app is an all-around form builder tool that makes creating online forms, surveys, and quizzes easy for businesses. The platform is super user-friendly, so you can create any type of form through the drag-and-drop interface. forms.app also offers an AI form generator and 5000+ free form templates for a quick start. What sets forms.app apart from other form builders is that it offers a smooth experience in both form creation and form filling. So, you will have an easy time using advanced features in your forms, and respondents will have an easy time filling out your forms. forms.app's free plan has a limit of 100 responses per month, and the pricing is fair overall. No hidden limits, like form views, or sudden jumps between plans. The platform has a robust infrastructure and supports large amounts of form submissions.

Starting Price: $25 per month

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Vantage Pulse

Vantage Circle

Onboard a simple, intuitive, employee-friendly platform that’s not just scalable, but also cost-effective. Run an eNPS survey to gauge how employees feel about your company and use its details to identify advocates and detractors. Analyze engagement scores and user trends against internal benchmarks set across your organization. Gather continuous feedback over regular intervals to get authentic data and use the conversation feature to take appropriate actions. Reduce survey fatigue with categorized questions that are quick, easy, and engaging. Take prompt action with engagement heatmaps. Create, manage, and update employee-friendly surveys on multiple platforms with easy customization. Provide your workforce with an exceptional survey experience that takes less than 5 minutes to complete. Designed for small and large organizations, Vantage Pulse lets you receive feedback tailored to specific teams and departments.

Starting Price: $2

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Surveyapp

The quickest and easiest way to gather actionable feedback from your customers and employees. Get started in minutes. We're helping thousands of companies get their customer experience and employee engagement right. Gather instant feedback using a tablet or dedicated terminal, even offline. Enjoy the flexibility to collect data anywhere, whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or even carrying out an on-site audit. Send out timely customized email surveys to find out how your customers and employees feel. Track any experience metric including NPS, eNPS, CSAT, or customer effort score. Capture real-time feedback at the point of experience using SurveyKiosk, a fully managed and scalable feedback solution deployed across all your key touchpoints. Get to the bottom of why your customers and employees are happy or not.

Starting Price: $23.99 per month

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CheckMarket

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

Starting Price: $995 per year

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Delighted

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.

Starting Price: Free

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TRACX

Chase Interaction

Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.

Starting Price: £28 per month

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Thermostat

Thermostat.io

Paying customers aren't always happy customers. Our NPS software uses simple one question surveys to show you exactly where your business is headed. Free forever. There's no need to bother your customers with long surveys. Thermostat's NPS surveys are just one question and an optional feedback box. Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize. All the information you need about your customers on one simple screen, with integrated filtering and comparisons. Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System. View your data by custom field, date, and meta information like country. We store your data forever making it easy to watch trends over the years.

Starting Price: $49 per month

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Survey2Connect

Use the innovative and customer-experience-centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies. Learn how your internal and external stakeholders perceive your brand, assess billions of data points to analyze customer sentiment, and take pragmatic actions to grow sustainably. Continuously improve your market offerings and give meaning to every single customer interaction. Learn how your customers find out about you, how they choose to do business with you, which are their preferred channels, and how you can create a great customer experience to generate positive customer sentiments. Use S2C’s versatile digital solutions to manage your on-field and off-field research activities. Minimize manual errors and process lags by digitally capturing, analyzing, and reporting data. Identify data trends with AI-enabled analytics tools and generate data insights that are impossible to form manually.

Starting Price: $25 per month

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Upzelo

Upzelo's customer loyalty and reward programs are crafted to boost your business's growth. Make each purchase a celebration with a bespoke program that's easy to set up and launch in minutes, all without needing any coding skills! Should you require assistance, our support and migration teams will guide you at every step. It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo is an all-in-one customer loyalty and rewards platform. Transform one-time buyers into lifelong customers.

Starting Price: $47 per month

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Youengage

Use personality tests and knowledge quizzes to generate and profile your leads. Create and share conversational surveys and forms and get +35% higher completion rates. Provide value to your users using business calculators or interactive product recommendations. Ask the right questions and boost your data collection with a simple but powerful format. Activate your audience using live polls, quizzes, and Q&A both in-person and in virtual meetings. Generate and profile higher-quality leads. Boost your content with interactive tools and engage users. Drive traffic to your website. Use customer feedback and unique insight. Intuitive and effortless panel with unbelievable possibilities. Create smart quizzes, polls, and surveys in a minute. Easily embed and share your interactive content. No coding skills and additional features are required. Interact with your audience during live events. Allow them to be participants and future leads. Build the crowdsourcing platform.

Starting Price: $ 19 per month

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AirVote

Contactless tool for gathering and analyzing real-time customer feedback from your restrooms and other places. A question with a QR code is displayed as a sticker, handout card, poster, or stand. Your customer scans the QR code and votes with one click. Happy customers are directed to social media to write a review. Get AirVote QR smileys for your business. Select questions you would like to ask your customers. Easy-to-read reports show service trends by time or location. If you get an alert, you can send your maintenance over. Optimize maintenance schedules. Measure the performance of your staff and your business. Involve customers in your business. Anonymous feedback tells you things you may never know about. Increase your profits. Customer feedback from Airvote can show that your client needs more services than they originally ordered. Get more positive reviews on social. Send happy customers directly to your review pages on social channels.

Starting Price: $30 per site per month

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IndeCX

Listening to your customer from start to finish is what builds a unique experience. With the NPS® (Net Promoter Score) method, calculate, apply and monitor data in real-time with IndeCX. Present in more than 30 countries, we are the only tool with ISO certification for quality, market research, and information security, which guarantees the protection and confidentiality of your information. From setting up surveys, and creating questionnaires, to reporting, you can customize your study. We are a solution that adapts to your needs and your business. IndeCX has artificial intelligence for categorization, sentiment analysis, root cause interpretation, as well as providing assertive and accurate analysis. We are ISO 9001 (quality), ISO 20252 (market research) and ISO 27001 (information security) certified, affirming our commitment to quality and delivery. More than 300 clients in Brazil and Latin America are monitored by our tool.

Starting Price: Free

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SurveySensum

AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.

Starting Price: $99 per month

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Surveyed

Spicyfy Ventures

Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.

Starting Price: $49.99 per month

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Marcom Robot Customer Feedback Tool

Marcom Robot

Collect and analyze customer feedback with online CSAT, CES, and NPS surveys. Marcom Robot customer feedback software makes it easy for you to gauge customer sentiment, quantify customer loyalty, and get to know how your customers really feel about your products, services, or interactions with your team. Not all customer feedback tools were created equal. Marcom Robot provides the features you need, the UX you'll love, and the pricing options you can afford. Moreover, with Marcom Robot, you get both one-question and multi-question surveys. All-in-one customer feedback tool, create, launch, analyze, and act upon customer feedback. Create and launch one-click customer surveys in minutes. Use smileys face, thumbs up/down, stars rating, and other engaging formats. Use our survey builder to create multi-question surveys with single-choice, multiple-choice, yes/no, radio, and other types of questions. Ready-to-launch CSAT, CES, and NPS survey templates.

Starting Price: $16 per month

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Applause

Finally, employee engagement software that works. With Applause, your employees act like owners and win more lifelong customers. Effortlessly collect reviews and improve your online reputation. Incentivize employees to get more reviews through automated bonuses. Increase customer retention by measuring, analyzing, and improving net promoter scores. Rank your team's individual scores and reward high performers. Improve customer service by enabling digital tips. Pre-screen customers so only the most satisfied can leave a tip. Show employees that good service pays, and let them cash out in real-time. Supercharge employee motivation by distributing tips and bonuses in real-time. When great service is rewarded immediately, employee performance elevates to a new level. Build team incentives that are tied to company goals. Use spot bonuses to improve attendance, increase upsells, celebrate work anniversaries or any other performance-based initiative.

Starting Price: Free

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Ikeono

Ikeono enables retailers of all sizes to grow their business by communicating more efficiently and effectively through text messages. The all‑in‑one platform offers business text messaging, automated review requests, secure Text‑to‑Pay, and web‑chat‑to‑text conversion to turn browsing visitors into customers. Retailers can also automate Net Promoter Score (NPS) feedback via SMS to repair relationships or amplify promoter voices, and manage customer conversations through a unified inbox. Integration with Lightspeed POS enables texting in‑app, sending sales receipts, quotes, work‑order updates, special‑order alerts, and automated NPS/review campaigns. Launched in 2018 as a bike‑shop service app, Ikeono has expanded across industries (bike, golf, jewelry, pet, boutique) with features like text payments, review automation, scheduled messages, etc.

Starting Price: Free

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FanExam

NPS® by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback on your site. FanExam will automatically survey your customers and create reports based on their scores and responses. We keep track of who was surveyed and make sure your customers are heard. FanExam uses NPS to ask your visitors the right question at the right time – when the visitor is actually interacting with your website. This is the best way to listen to your customers. Once FanExam is installed on your website, you will have a direct channel to customer feedback 24/7 – in a systematic manner.

Starting Price: $29 per month

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Best Free NPS Software

Compare the Top Free NPS Software as of January 2026

What is Free NPS Software?

SurveyLegend

SurveySparrow

Jotform

ProProfs Survey Maker

SurveyLab

Qualaroo

Alchemer

Checkbox Survey

SurveyOL

Opin

Trustpilot

Survicate

forms.app

Vantage Pulse

Surveyapp

CheckMarket

Delighted

TRACX

Thermostat

Survey2Connect

Upzelo

Youengage

AirVote

IndeCX

SurveySensum

Surveyed

Marcom Robot Customer Feedback Tool

Applause

Ikeono

FanExam

Best Free NPS Software

Compare the Top Free NPS Software as of January 2026

What is Free NPS Software?

SurveyLegend

SurveySparrow

Jotform

ProProfs Survey Maker

SurveyLab

Qualaroo

Alchemer

Checkbox Survey

SurveyOL

Opin

Trustpilot

Survicate

forms.app

Vantage Pulse

Surveyapp

CheckMarket

Delighted

TRACX

Thermostat

Survey2Connect

Upzelo

Youengage

AirVote

IndeCX

SurveySensum

Surveyed

Marcom Robot Customer Feedback Tool

Applause

Ikeono

FanExam

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