Best Customer Experience Software in Canada - Page 8
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Compare the Top Customer Experience Software in Canada as of July 2026 - Page 8
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1
Worthix
Worthix
Surveys alone can’t cover all you need to know about your customer’s decisions. Our conversational AI augments your VOC program and eliminates survey blind spots. LUCI, our AI engine, orchestrates dynamic one-on-one conversations led by your customers that deliver qualitative insights at a quantitative scale. Invite customers to converse with LUCI during moments like post-sale, customer service interaction, renewal, or churn to find pains and opportunities at their source. Worthix connects your customer experiences with share-of-wallet, loyalty, and churn so you can drive revenue, avoid misguided costs and reduce the risk of strategic misses. Enterprise-level companies often use artificial intelligence on the back end for open-ended text analysis. But even the most powerful analytics are limited to the range of available answers to the questions you ask. -
2
Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
3
Experience.com
Experience.com
Experience.com is a fully-automated, enterprise experience management platform. *Collect feedback at every meaningful moment in the customer journey. *Build the perfect CX and EX programs for your business to drive behavior, analyze feedback data, and win. *Deploy workflows and APIs to put experience data where it belongs to power business outcomes. Our Products: Core platform – The Experience Management Platform +Campaigns (Surveys) +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor *Pricing is customized based on company size and user licenses. Please reach out to our sales and support teams to learn more about your options. -
4
Cemantica
Cemantica
Capture how your customers actually experience your brand versus how you think they do. We provide a stellar customer experience platform to help you build customer journey maps, personas, manage CX programs and integrate VoC data. Your CX program in motion - we walk you through your journey maps, CX program and action plans. Your CX strategy at your fingertips - we provide a Cemantica Platform to build your journey maps and manage your CX program. Build your customer journey map, drive your CX program, connect your VoC data on one single platform! This is real, this is powerful, this is Cemantica.Starting Price: $54 per month -
5
Gainsight PX
Gainsight
Gainsight PX enables you to deeply understand what users are doing in your product, collect feedback, and create in-app engagements like walkthroughs and guides to drive onboarding and adoption. Visualize how cohorts of users naturally move through your product. Identify key dropoff points or areas of low feature or module usage. Determine which features correlate with high user satisfaction and long-term retention. Analyze adoption and retention by specific user segments or attributes. Onboard and drive users to key features with in-product engagement. Build in-app guides to walk users through product setup and introduce core features. Leverage guides, tooltips, and hotspots to activate usage of new or lesser-known features. Create highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more. -
6
Kitewheel
Kitewheel
Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities. Unify your data with seamless out-of-the-box integrations and adaptors built to be agnostic to channels, systems and databases. Connect and stitch identifiers and behaviors to individual profiles, with Kitewheel’s ID Manager for a 360 view of the customer. Visualize and understand how customers interact and engage through time across every channel with sophisticated real-time Journey Analytics. Align your journey to customer objectives to create exceptional experiences with our intuitive marketer-friendly journey mapper. Decide on the best next action for every individual customer with our real-time, scalable, best-in-class decisioning engine. Automate processes and drive journey improvements with out-of-the-box AI, Machine Learning and journey path testing.Starting Price: $5,000 per month -
7
SimpleFeedback
Magiwow
Collect feedback and hear the voice of your customers. Use the feedback form to identify areas for improvement and increase customer satisfaction. Add a feedback button to your website so your visitors can provide you with comments as they browse your website. Providing a way for visitors to send you a comment is a great way to improve customer engagement and improve your business. You want to provide great customer support during and after a sale. Our support form lets your customer send you a support question right when it's needed. We'll notify you so you can respond quickly keeping your customers happy. Sometimes your website can't provide information that customers need. Add our sales lead form to your website for your customers to send a sales question. Being available to answer customer questions will help close that sale.Starting Price: $9 per month -
8
Tapdesk
Ayulla
Tapdesk is a CRM and leads search tool designed to streamline the sales process of every sales organization allowing more time and energy to closing deals. It is a tool built for sales professionals and organizations with sales team. Tapdesk is powered by AI and our Machine learning algorithm provides you with relevant data to increase your productivity and cut out waste. We have a unique search capability that allows users to find decision makers and potential customers based on multiple criteria. Tapdesk is designed to find leads that are relevant to your business and current in your niche. A complex process involving several computational steps, Tapdesk AI is engineered to make it both reliable and fast. This experience is quite incredible, we simply call it genius.Starting Price: $9.99/month/user -
9
SightCall
SightCall
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem. -
10
piHAPPINESS
piHAPPINESS
Fast track to a brilliant approach, smarter service & happier customers. In just 30 seconds, captures the core customer insights you need. piHAPPINESS customer feedback system is the fastest way to know your customer satisfaction. As a customer feedback app, offers feedback-collecting Emoticons, Net Promoter Score® (NPS®), Dynamic Questionnaire and feedback forms to track customers’ opinion and satisfaction level. Grow your customer feedback response rate by changing the questions dynamically with the help of our customer feedback platform. No need to irk customers with long surveys. Easy to create and customize the questions as per your business demands. Make your customers feel that you care for them when they have concerns or complaints or suggestions about your business, with effective and improved customer feedback management.Starting Price: $49.99 per user per month -
11
Preferrd
Preferrd
Collect, manage and showcase your Google reviews to build trust, increase website traffic and boost sales. The only tool you'll need to build a successful reviews strategy for your business. Collecting reviews used to be tough. We've made it super easy. All of your reviews in one place. With awesome analytics. Customizable tools to showcase your reviews. Everywhere. Most other reviews platforms only collect reviews at the company level. But Preferrd is built for professionals, and we know your business is driven by relationships. That's why our reviews are collected at the consultant level.Starting Price: $60 per month -
12
Meya
Meya.ai
Accelerate your roadmap. Get to market faster and stay at the forefront of the cognitive revolution. Unlock each developer’s potential with cutting edge technology. A good tech stack starts with a solid foundation. With Meya, your cognitive apps run in a modern computing environment, that is performant, secure, compliant and easily managed. Our team is continually updating our framework to take advantage of the latest in artificial intelligence research. Focus on building a great user experience while we ensure your cognitive app’s hosting, integrations, and more! Build, host, and train your cognitive application in one place. Easily scale your bot and take advantage of the most popular messaging and customer support platforms. Handle any complex use case by connecting to your business back end. Stay focused on the user experience and let us take care of the rest. -
13
Jebbit
Jebbit
Experiences consumers love. The data you need. Create beautiful engagements that launch anywhere. No code required. Our experiences are designed to convert traffic on any device, driving more purchases while capturing declared data. Customers actively give you declared data. Capture intentions, preferences, motivations, and interests from your entire customer base. Power meaningful 1-to-1 marketing that delivers a personalized experience. Ask customers to actively give you declared data. Know exactly what their motivations, intentions, interests, and preferences are. Show them only content, products, and offers directly relevant to them... because they’ve told you so. View analytics and reporting that will help you understand how your customers and audience interact with your quizzes and experiences, as well as where to optimize for more engagement, lead capture, and better overall performance. -
14
Doorbell.io
Doorbell.io
Collect customer feedback Improve your product. Collect, manage and analyze your customer feedback. You can add Doorbell to your website or app in less than 2 minutes. Tailor all aspects of the feedback form to meet your needs. We are a small team, which allows us to fix issues incredibly quickly, and our customers help shape our roadmap. Doorbell works with 30+ other services and seamlessly fits in your workflow. Receive customer feedback notifications via email or the team chat app of your choice. Work with your team to manage and analyze the feedback you receive. Our simple sign up form only requests the minimum information necessary. Doorbell is a self-contained library, so it will hardly increase the size of your application or slow it down. To install it on your website, you'll just need to copy and paste about 10 lines of code. For iOS apps you'll need to use CocoaPods, and for Android apps you'll need to use Gradle.Starting Price: $29 per month -
15
OMBEA Insights
OMBEA
Imagine having your own super-clever assistant; tirelessly monitoring all the feedback, motivating your staff and reporting back only the most relevant action points for your attention. The state-of-the-art algorithms find the hidden pain-points for you. All discoveries are neatly summarized and presented back as prioritized to-do lists. Smart alerts will let you know if something needs your attention right away. Everything to make you act smarter than your competition. Sit back and enjoy the fact that someone is always monitoring the people that matter. We’ve wrapped up all their feedback as a single KPI that tells you and your colleagues what to react to, where, and when. Now it’s easier to discuss and share insights than ever before. Do you believe this requires consultancies, installation or a new infrastructure? Think again! OMBEA Insights is hassle-free for all company sizes and everyone can use the humanized insights. You’re up and running in minutes.Starting Price: $35 per month -
16
Insocial
Insocial
Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors. Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).Starting Price: $250 per month -
17
CYS
CYS Group
One software solution for combining all relevant data and feedback from customers, employees and business. For more than 15 years CYS has been helping companies to improve their customers’ experience and business results. We have set ourselves the audacious goal of developing the best software in the world for collecting, combining and visualizing insights from customers, employees and business data. Automatically collect feedback from customers and employees. Easily create audits, checklists and more... Available on any device. Integrate multiple data sources in one solution and combine and manage data in any way you want. All managed data can be used in Research and Visualization. Create stunning looking insights with customized dashboards and cutting-edge infographics with real time data and available on any device.Starting Price: $290 per month -
18
UserLeap
UserLeap
Hit your signup onboarding, signup, and product retention goals with real-time survey insights. UserLeap is a microsurvey platform that continuously identifies opportunities to build better product experiences. Gain clarity into customer needs and grow faster. UserLeap powers the world’s leading companies with real-time survey insights. Make customer-informed decisions at every step of the feature development lifecycle. From preparing your product roadmap to each deploy, learn as fast as you iterate and move forward with confidence. Surface insights across the customer journey to keep pace with product development and provide real-time insights for your entire organization. You've sparked users' interest, now show them what your product can do. Remove obstacles and show value quickly to successfully onboard more users. Give visitors confidence and motivate them to sign up from your marketing site or homepage. Your customer experience is only just beginning. -
19
Edify
Edify Labs
Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX. -
20
GreyFOX
GreyFOX AI
Accelerate Your Revenue with Smart Customer Engagement. Drive sales up with offer bundles that customers want and discounts they co-create. Achieve Your Goals with GreyFox. Grow Your Business with Hyper-Personalized Offers. Gain Customer Insights From Surveys & Feedback. Engage Your Customers Across Channels. Improve Marketing ROI with Automated Campaigns. Enhance Customer Loyalty With AI. Make every engagement opportunity count with offers that convert. We bring you GreyFox, Skellam AI’s revenue-accelerating marketing automation tool that engages shoppers with personalized deals and gamification. GreyFox features sophisticated AI algorithms to calibrate offers it generates for loyal and new customers. You can tweak its personalization settings or set it on autopilot to suit your revenue targets. Build Deeper Customer Relationship With GreyFox. Take control of your offers and discounts to better manage your profits Automate marketing campaigns -
21
Voxpopme
Voxpopme
Finally, Qualitative Feedback at Incredible Speed, Scale, Depth, and Value. Video feedback allows you to better understand your customers and build empathy with agile qualitative insight at scale. Keep a pulse on the ever-changing behaviors and mindsets of the people that matter most to your business, to influence and drive action, empowering better decisions. Agile Qual is the most efficient way to gain empathy for your business. Don’t just take our word for it, we were voted the number one company by the definitive strategic guide to consumer insights, the Greenbook Research Industry Trends Report. Turn your qualitative agile with video feedback. Video feedback allows you to capture that depth of understanding you’ve been looking for from the people you care about most, at a fraction of the time and cost of focus groups and interviews. Reach respondents anywhere in the world with a series of questions they can respond to via self-recorded videos. -
22
unitQ
unitQ
Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues -
23
icibot
icibot
ICIboT is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. ICIboT raises hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on the phones of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guest numbers and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.Starting Price: 5usd/per room/month -
24
Proxime
Feedis
Let your customers inspire your products or services. Customer is king [they say] but customer is unheard. At Feedis we strive to carry the voice of the consumer to businesses and to other consumers, so that a customer's experience will never again be ignored. Dear companies, don't start with sales but start with feedback. too much feedback? Use our empathic & state of the art AI algorithms. Your customer feedback sources are underemployed gold mines, let our AI read your reviews and extract the valuable insights that will help you make the product improvements your clients want. Powered byAI SaaS to analyze and visualize your customer feedback, Proxime centralizes all your customer feedback, is connected to all your productivity tools, and uses the latest advances in artificial intelligence and natural language understanding to detect emotions and track in real time quantitative insights.Starting Price: $30 per month -
25
FICX
FICX
Develop, integrate, and deploy powerful omnichannel experiences in days instead of months with the FICX No-Code CX Platform. Create omnichannel experiences for any industry. Incorporate native or third-party functionality. Customize the look and feel to fit your brand. Drive maximum self-service adoption by deploying digital CX processes across all touchpoints. Empower customers with consistent experiences they can use on any screen or device. Eliminate the gap between customers and your tech stack with an integrated digital experience. Connect to back-end services using pre-built connectors, robust APIs and SDKs. -
26
MobieTrain
MobieTrain
MobieTrain is the #1 Mobile Microlearning App for your Frontline Teams designed for companies to easily create their own learning tracks with own training content and in their own branding. MobieTrain empowers the employees of organisations such as Decathlon, Emirates Post, Timberland, Proximus, Diesel, Vans, Deloitte, Atlas Copco, and the Cities of Rotterdam and Antwerp with the right training content, at the right time, on the device they prefer to help them acquire new skills in their professional and personal lives. The MobieTrain Platform transfers knowledge 6 times more effectively while reducing the time of content creation and administration by more than half.Starting Price: €12 / employee / year* -
27
Evinent Analytics
Evinent
Evinent Offers Professional Software Development for Your Business. We are an ever-growing team of highly qualified software engineers with a focus on delivering customized software development and ongoing technical support to our clients. By utilizing our balanced blend of new methodologies and technologies, you will be able to streamline your software or modernize your company's web applications. Evinent Analytics provides a superb predictive analysis to suggest your customers the most interesting products. Hence, increase sales conversion. What You Get. With the Evinent Analytics Marketing Automation Platform, you can: Build profiles of customers — including their purchase history, total expenditures, and rewards history. Fraud and Risk Analytics, Analyze purchasing patterns, Determine correlations between data sets and generate statistical reports, Segment data, Predict future sales trends for products and services Receive suggestions on how to build product packages.Starting Price: $3500 per month -
28
Mosaic
Intrado
Mosaic delivers digital conversations across all channels, orchestrated with our experts or on your own. Build once, deploy everywhere. Mosaic allows for your consumers to dynamically automate conversations with your brand leveraging intelligent virtual assistants. Enterprise-grade performance backed by industry expertise, regardless of industry or company size. Inbound and outbound across voice, text, social, and email. Cloud technology provides fast and easy solution activation, so you're up and running quickly. Mosaic enables personalized and easy experiences across all channels for your customers when they contact you. Like having your best employee engaged on every interaction to answer questions and facilitate transactions. Lifecycle managed services is a hands-on and consultative approach to delivering Mosaic. Intrado Success Coaches ensure that the software is maintained and updated with current controls and functionality, along with market best practices. -
29
Airkit
Airkit
Airkit sits on top of your systems of record to deliver digital experiences that drive customer action. Digitize any sales and service touchpoint through the customer lifecycle. From automated onboarding, self-service account updates, digital cross-sell, churn prevention, to everything in between. Abstract away front-end development with pre-built components and templates for web, mobile, voice, chat. Or build you own. Best-in-class debugging and error tooling helps you ship quality apps faster and with confidence. Less errors, less maintenance. Create your own brand components and asset libraries guaranteeing apps stay consistent with your brand guidelines. Flow customer data across your core systems and Airkit-powered experiences via APIs and pre-built integrations. Measure and optimize experiences with built-in app analytics and reporting dashboards on user engagement. Eliminate paperwork for compliance, privacy, and security certifications. Comply with TCPA, PCI, SOC2, GDPR, HIPAA. -
30
CustomerVox
CustomerVox
Gain unprecedented insights into customer behavior to optimize and personalize every single touchpoint of your customer experience towards delivering increased conversions, AOV & CLV across multiple channels. CustomerVox makes it easy to pull in customers and products from your Shopify store so you can make customer communication more personalized & relevant. Using our state of the art drag&drop builder, you can easily create effective landing pages & popups & emails in order to capture more leads, increase conversion rates so you can sell more effectively. We want to help you grow your business. Our support team works around the clock to assist you whenever you have a question. Drop us a message and we will get back to you. Everything we’ve built is based on the premise of how to best support store owners grow your business. We believe by having a clear audience allows us to focus on what you need to be successful. Being focused helps us build a superior product.Starting Price: $10 per month
