Audience
Customer experience and marketing teams
About Insocial
Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors. Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).
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Pricing
Starting Price:
$250 per month
Integrations
Company Information
Insocial
Founded: 2012
Netherlands
www.insocial.eu/en
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Insocial Frequently Asked Questions
Insocial Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Review Management
Dashboard
Supported
Negative Feedback Management
Supported
Response Management
Supported
Review Notification
Supported
Review Request
Supported
Social Sharing
Supported
Campaign Management
Not Supported
Review Monitoring
Not Supported
Sentiment Analysis
Not Supported
White Label
Not Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Supported
Question Branching
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Question Library
Not Supported
