Feedbackly vs. Insocial Comparison


Feedbackly 5.0 out of 5 stars	Insocial
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Feedbackly	Insocial
		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 4.3 out of 5 stars 3,092 Ratings Visit Website for SurveySparrow Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 4.6 out of 5 stars 9,009 Ratings Visit Website for Jotform SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 4.5 out of 5 stars 1,882 Ratings Visit Website for SurveyLegend Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 4.7 out of 5 stars 5,195 Ratings Visit Website for Birdeye Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk ThriveSparrow ThriveSparrow is an employee experience platform tailored for HR professionals. ThriveSparrow seeks to transform the workplace into a thriving ecosystem where employee experience meets organizational growth. What sets ThriveSparrow apart is its seamless combination of user experience, actionable insights, and holistic employee engagement features. At the heart of ThriveSparrow is the engagement surveys module, offering a wide range of customizable surveys, including wellness and pulse surveys. These tools allow HR professionals to monitor engagement and satisfaction of their workforce effectively. Its peer recognition module, Kudos which is far more than just a platform for employee recognition; is an integrated system that correlates with performance metrics, offering a 360-degree view of each employee's contributions. Another standout feature is the actionable analytics dashboard and org-wide employee engagement score heatmap. 4.4 out of 5 stars 43 Ratings Visit Website for ThriveSparrow Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. Titan AI understands your Salesforce data model, including objects, fields, and relationships, without accessing sensitive Salesforce record data. You get AI-assisted speed while staying in control of what gets built and how it works. Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 4.9 out of 5 stars 378 Ratings Visit Website for Titan Bridge Bridge is an all-in-one LMS, skills, and talent and performance management system. The platform seamlessly integrates with existing HR tools, cutting hours of manual admin. 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Feedbackly: About Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX	Insocial: About Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors. Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).
Feedbackly: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Insocial: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Feedbackly: Audience Companies of all sizes that wish to measure and improve customer experience online, offline, or omnichannel.	Insocial: Audience Customer experience and marketing teams
Feedbackly: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Insocial: Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
Feedbackly: API Offers API Supported	Insocial: API Offers API Not Supported
Feedbackly: Screenshots and Videos View more images or videos	Insocial: Screenshots and Videos View more images or videos
Feedbackly: Pricing No information available. Free Version Not Supported Free Trial Supported	Insocial: Pricing $250 per month Free Version Not Supported Free Trial Not Supported
Feedbackly: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Insocial: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Feedbackly: Pros & Cons from Real Users Pros Feedback is the best way to get experience about customer needs and business development. Feedbackly enables an incredible platform to get feedbacks on a centralized point. It keeps data records organized. Cons The custom surveys and question creator is basic.
Feedbackly: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Insocial: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Feedbackly: Company Information Feedbackly Founded: 2012 Finland www.feedbackly.com	Insocial: Company Information Insocial Founded: 2012 Netherlands www.insocial.eu/en
Feedbackly: Alternatives Formbricks	Insocial: Alternatives Feedbackly 5.0 out of 5 stars
Feedbackly: SurveySparrow 4.3 out of 5 stars	Insocial: Bizrate Insights
Feedbackly: Medallia 5.0 out of 5 stars	Insocial: SurveySparrow 4.3 out of 5 stars
Feedbackly: AskNicely	Insocial: Sogolytics 4.7 out of 5 stars
Feedbackly: Sogolytics 4.7 out of 5 stars View All	Insocial: SightMill View All
Feedbackly: Categories 360 Degree Feedback Supported Churn Prevention Supported Customer Experience Supported Customer Journey Mapping Tools Supported Customer Satisfaction Supported Employee Engagement Supported Experience Management Supported NPS Supported Survey Supported	Insocial: Categories Customer Experience Supported Experience Management Supported Review Management Supported Survey Supported
Feedbackly: Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Not Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features 360 Degree Feedback Features Dashboard Supported Feedback / Surveys Supported Progress Tracking Supported Question Library Supported Rater Selection Supported Self Service Portal Supported Supports External Reviewers Supported Customer Journey Mapping Tools Features Action Management Supported Attribution Modeling Supported Behavioral Analytics Supported Collaboration Supported Customer Profiles Supported Data Import / Export Supported Predictive Analytics Supported Surveys & Feedback Supported Templates Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Not Supported Employee Awards Not Supported Employee Guides Not Supported Employee Recognition Not Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported	Insocial: Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Show More Features Review Management Features Campaign Management Not Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Not Supported Review Notification Supported Review Request Supported Sentiment Analysis Not Supported Social Sharing Supported White Label Not Supported
Feedbackly: Integrations BI Book Supported Coosto Not Supported Drupal Supported Flow.ai Not Supported Google Tag Manager Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Instapage Supported Luzmo Supported Magento Supported Microsoft Teams Supported Salesforce Supported Saysimple Not Supported Shopify Supported Squarespace Supported TOPdesk Not Supported Unbounce Supported WooCommerce Supported WordPress Supported Show More Integrations View All 20 Integrations	Insocial: Integrations BI Book Not Supported Coosto Supported Drupal Not Supported Flow.ai Supported Google Tag Manager Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Instapage Not Supported Luzmo Not Supported Magento Not Supported Microsoft Teams Not Supported Salesforce Not Supported Saysimple Supported Shopify Not Supported Squarespace Not Supported TOPdesk Supported Unbounce Not Supported WooCommerce Not Supported WordPress Not Supported Show More Integrations View All 5 Integrations
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