Voiso vs. Wink AI Comparison


Voiso	Wink AI Ambi Labs	+	+
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About Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.	About Wink AI is a real-time sales assistant for teams that sell over the phone. It transcribes both sides of live calls in 30 languages tuned for phone audio and regional accents, then displays product suggestions based on the conversation, past orders, and a live catalog. Suggestions reflect stock, size, and price, include a brief explanation agents can share, and stay hidden when nothing fits. Agents can type requests during calls to find products without putting customers on hold. After each call, Wink creates a summary and scores it against the team's quality rubric. It pauses when the phone system pauses recording, redacts card numbers from transcripts, and supports agent single sign-on. Wink runs in a browser alongside the dialer, integrates with Five9, and has a Windows companion app that captures audio from other softphones. Retailers ShopLC and TJC use Wink with their personal shoppers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Call centers and contact centers	Audience Retailers, e-commerce brands and contact centers whose agents sell products over the phone
Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 per user per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Voiso Founded: 2016 Singapore voiso.com	Company Information Ambi Labs Founded: 2025 United States trywink.io
Alternatives CloudTalk	Alternatives WINK Wink Technologies
3CLogic	Wink
Five9	Wink Reports
Genesys Cloud CX Genesys	WellWink
Vocalcom View All	VTube Studio View All
Categories AI Call Center Supported AI Dialers Supported Auto Dialer Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Customer Service Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Telemarketing Supported Telephony Supported	Categories AI Call Center Supported
Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Not Supported Progressive Dialer Supported Surveys Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Supported Unified Communications Not Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Not Supported Phone Key Input Not Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Not Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Supported Lead Management Supported Telemarketing Features Auto Dialer Supported Call Logging Supported Call Recording Supported Call Routing Supported Call Scripting Supported CRM Supported Inbound Call Center Supported IVR / Voice Recognition Supported Lead Distribution Supported Outbound Call Center Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported
Integrations Bitrix24 Supported Five9 Not Supported Microsoft Dynamics 365 Supported Outdoo AI Supported Pipedrive Supported Proftit CRM Supported Salesforce Supported Sugar Sell Supported UTIP Supported Zendesk Supported Zoho CRM Supported Show More Integrations View All 10 Integrations	Integrations Bitrix24 Not Supported Five9 Supported Microsoft Dynamics 365 Not Supported Outdoo AI Not Supported Pipedrive Not Supported Proftit CRM Not Supported Salesforce Not Supported Sugar Sell Not Supported UTIP Not Supported Zendesk Not Supported Zoho CRM Not Supported Show More Integrations View All 1 Integration
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