Visual Assistance

Visual Assistance

OptimaTech Limited
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About

Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Support teams interested in a solution to make technical support easier and faster

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month
Free Version Not Supported
Free Trial Supported

Pricing

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons

  • I am looking for an integration with my existing CRM

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Viewabo
Founded: 2014
United States
www.viewabo.com

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies

Categories

Categories

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Freshdesk Supported
Zendesk Supported

Integrations

Freshdesk Not Supported
Zendesk Not Supported
Claim Viewabo and update features and information
Claim Viewabo and update features and information
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Claim Visual Assistance and update features and information