Video RTC

Video RTC

Interactive Powers
astTECS

astTECS

*astTECS
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About

Video Gateways for advanced Real-time Communications on existing Contact Centers. Multi-channel coverage for Web Browsers, Mobile devices and IoT.

About

*astTECS provides complete enterprise telecom products based on Open Source Technology- such as IP PBX and Contact Center Solution. *astTECS IP PBX offers all the high-end features at an affordable price enabling your business to be future-ready, flexible, innovative and competitive while reducing your telecom expenses. *astTECS IP PBX can seamlessly integrate with any applications - CRM, ERP, PMS and even with your existing telecom infrastructure. *astTECS call center solution has advanced features with a real-time agent monitoring dashboard helps to improve your agent productivity and customer engagement with advanced analytics. *astTECS also offers a complete call recording solution for your business with real time dashboards.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Enterprises, Call Centers, Banking, Insurance, Services

Audience

Companies of all sizes seeking Telecom solution to improve Business communication and productivity.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69/month/port
Plans: Basic, Pro, Plus
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Eventually Delivered: The project was completed and delivered after extensive delays. Initial Testing: There were a few testing sessions before the final delivery.
  • Nothing.

Cons

  • Excessive Delay: Signed in October 2023, but project wasn’t delivered until November 2024—nearly a year of waiting. Poor Functionality: Once live, the WhatsApp bot only worked sporadically; most customers were met with inaccurate responses, leading to frustration. Customer Attrition: The bot’s subpar performance caused many customers to leave the chat, resulting in lost bookings and business. Financial Losses: Investments in multiple ad campaigns failed to yield returns because the bot did not properly handle inquiries. Lack of Support: Despite repeated requests and formal complaints, the support team did not provide the necessary assistance, leaving issues unresolved.
  • The hardware quality is poor, with only a PC motherboard and HDD installed. Tech support is inadequate, and the product seems to be just rebranded FreePBX core. After-sales support is lacking, even during the warranty period, and I've encountered unprofessional behavior from both the sales and tech teams on multiple occasions

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Interactive Powers
Founded: 2015
United States
www.ivrpowers.com/videortc/

Company Information

*astTECS
Founded: 2007
India
www.asttecs.com

Alternatives

Alternatives

ReFrame Engage

ReFrame Engage

WSD Digital
RingCentral RingCX

RingCentral RingCX

RingCentral

Categories

Categories

Business VoIP Supported
Call Center Supported
Call Monitoring Supported
Call Recording Supported
Call Tracking Supported
Cloud PBX Supported
IVR Supported
PBX Supported
Predictive Dialer Supported
Telephony Supported
Voice Broadcasting Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Supported
Lead Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Integrations

Asterisk Supported
3CX Supported
Altitude Supported
Avaya Experience Platform Supported
CompletePBX 5 IP PBX Supported
Enghouse Interactive Contact Center Supported
Facebook Messenger Not Supported
Genesys Cloud CX Supported
Inconcert Supported
LeadSquared Not Supported
Salesforce Not Supported
Sugar Connect Not Supported
VICIdial Not Supported
Vocalcom Supported
Vtiger CRM Not Supported
WhatsApp Not Supported
XCALLY Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Asterisk Supported
3CX Not Supported
Altitude Not Supported
Avaya Experience Platform Not Supported
CompletePBX 5 IP PBX Not Supported
Enghouse Interactive Contact Center Not Supported
Facebook Messenger Supported
Genesys Cloud CX Not Supported
Inconcert Not Supported
LeadSquared Supported
Salesforce Supported
Sugar Connect Supported
VICIdial Supported
Vocalcom Not Supported
Vtiger CRM Supported
WhatsApp Supported
XCALLY Not Supported
Zendesk Supported
Zoho CRM Supported
Claim Video RTC and update features and information
Claim Video RTC and update features and information
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Claim astTECS and update features and information