UseResponse vs. UserReport Comparison


UseResponse	UserReport AudienceProject	+	+
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		Related Products EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. 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With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website Acadia Acadia is the Connected Worker Platform designed for Employee Productivity. Build employee capabilities, see returns across a spectrum of operational outcomes. Improvement efforts often fail because not enough investment is made to support employee adoption. Acadia helps you enable transformational change. With Acadia, you can improve performance by incorporating standardized work instructions, job aids, and execution accountability into daily tasks. You'll be able to: 1. Incorporate videos and images to support precision execution 2. Assign tasks to individuals, teams, and even across shifts 3. Gather feedback for continuous improvement 4. Assess employee skill proficiency, comprehension, and knowledge gaps for further training 5. Quantify individual and team performance in real time with dynamic skills matrices 6. Beat your goals in any part of the enterprise Acadia meets your team at the frontline, so your team can execute critical tasks accurately, every time. 3 Ratings Visit Website Universal Knowledge Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth. It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information. In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance. Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs. SaaS deployments are in the region customers choose, to maintain data sovereignty. 16 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 869 Ratings Visit Website Planfix The Planfix platform allows organizations to manage their entire business online. Regardless of company size and industry, Planfix has something to offer as an excellent project and work management tool. With Planfix, your company gets a fully customizable management system, from process design to appearance. The integrated Planfix platform allows users to manage tasks and projects, CRM, sales, marketing, production, logistics, support services, finance, and human resources all at once. Data transfer between teams is seamless — for example, transactions during the implementation stage become projects, which are then transferred to support. We believe that Planfix is suitable for private businesses, nonprofits, public organizations, and any other group working towards a common goal. More than 68,000 users use Planfix to automate business workflows in over 7,000 companies. 58 Ratings Visit Website
About Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise. - Community Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. -Help Desk with Ticketing Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience. - Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.	About UserReport is based on two simple widgets – a survey and a feedback widget. Running as an integrated part of your website or app, it enables you to have direct interaction with your users and learn who your users are, what they are looking for – and how they think you can improve. Installing the survey is quick and simple. Create an account, add your website and put the code snippet on your website – then sit back and watch results tick in! NPS tells you how much users like you and what they think you can do better. With UserReport your NPS can also be broken down on demographics! There’s no limit to what UserReport can tell you about your users. How old they are, if they have children – if they like dogs or cats. Ask away! Google Analytics tells you what users are doing on your website. UserReport tells you who they are and what they want. Join the two for valuable user insights!
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Medium and Enterprise Commercial	Audience Companies searching for a solution to create surveys and manage feedback
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $149.00/month/ 2 Agents Including all the Enterprise-level features. Free setup assistance and training Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros UseResponse can deployed also on social media platforms. Its user interface is very appealing to end users. It has a cloud-based structure. Ticket generation ability to register complaints and follow-ups. AI chatbot for business websites. Also, works with Salesforce integration. UseResponse is a great combination of convenience and stratification platform. It allows us to have multiple contacts with our platforms. It's very reliable and simple to make the live chat. Integrations are a great addition to this tool. UseResponse is a very handy customer service platform to communicate with clients using email and live chat. It offers advanced instant live chat. Easy to add self helps FAQ pages. Fully customizable flexible platform for customer support and idea management. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The set up process is pretty simple, I could register and set up the trial account in just 5 minutes. Cons The deployment process was a little complicated for me. I never encountered any problem with this platform. It worked great for me. Nothing to share about cons. The admin area may seem a bit complicated from the start, but overall we found all the necessary settings. From the start it may seem a bit difficult to configure the interface, but the online support is very helpful.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information UseResponse Founded: 2012 United States www.useresponse.com	Company Information AudienceProject Founded: 2010 Denmark www.userreport.com
Alternatives LiveAgent Quality Unit	Alternatives Refiner
Delighted Qualtrics	GuestTouch
SurveyMonkey	1Flow
Zoho Desk Zoho	Delighted Qualtrics
DeskXpand View All	SurveyOL SurveyOL.com View All
Categories Customer Feedback Supported Customer Self-Service Supported Help Desk Supported Idea Management Supported Knowledge Management Supported	Categories Customer Feedback Supported Customer Satisfaction Supported
Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Supported Community Feedback Tools Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Not Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Supported Website Feedback Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Idea Management Features Activity Dashboard Supported Brainstorming Supported Collaboration Supported Creator Tracking Supported Idea Ranking Supported Project Tracking Supported Status Tracking Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Show More Features Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported
Integrations Azure DevOps Supported DeepL Supported Facebook Messenger Supported Google Analytics Not Supported Google Play Supported Google Translate Supported Google Workspace Supported HubSpot Customer Platform Supported Instagram Supported LINE Supported Salesforce Supported Skype Supported Slack Supported Telegram Supported Viber Supported WeChat Supported WordPress Supported X (Twitter) Supported Zapier Supported Show More Integrations View All 28 Integrations	Integrations Azure DevOps Not Supported DeepL Not Supported Facebook Messenger Not Supported Google Analytics Supported Google Play Not Supported Google Translate Not Supported Google Workspace Not Supported HubSpot Customer Platform Not Supported Instagram Not Supported LINE Not Supported Salesforce Not Supported Skype Not Supported Slack Not Supported Telegram Not Supported Viber Not Supported WeChat Not Supported WordPress Not Supported X (Twitter) Not Supported Zapier Not Supported Show More Integrations View All 1 Integration
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