TextBack

TextBack

GoTextBack
Unavoidable CRM

Unavoidable CRM

Unavoidable Studio
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About

TextBack helps phone-driven local businesses respond to missed, busy, and after-hours calls with automatic text messages and a shared inbox. Callers can continue a two-way conversation, request a callback, ask for a quote and submit photos, or request an appointment from available calendar slots. The service supports English and Spanish conversations, AI-drafted replies that a business approves before sending, follow-up messages, quote and appointment reminders, and review requests after completed jobs. Businesses can also use an included website, lead-form inbox, and optional directory listing. TextBack provides weekly activity reports and emergency-message alerts for trades such as HVAC, plumbing, electrical, roofing, and other local service businesses.

About

Unavoidable CRM is a cloud-based customer relationship management system for small service businesses, including trades, clinics, cleaning and pest-control companies, tour operators and agencies. It brings enquiries and customer conversations into a shared workspace, with an AI receptionist for answering and booking calls, missed-call text-back, and an inbox for SMS, WhatsApp, email and phone calls. Teams can manage leads through a sales pipeline, schedule appointments, automate follow-ups, prepare quotes and invoices, collect payments through Stripe, and chase overdue balances. The system also supports booking and customer records, helping smaller operators coordinate work from first enquiry through payment. Plans include the same core features and differ by user allowance and white-label options. Usage-based charges for calls, messages and AI receptionist minutes are billed separately at provider cost.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Local service businesses.

Audience

Small UK service businesses, including trades, clinics, cleaning and pest-control firms, tour operators, and small agencies.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Version Not Supported
Free Trial Supported

Pricing

£29/month
Solo costs £29/month for 1 user and up to 1,000 contacts. Team costs £149/month for 5 users and up to 10,000 contacts. Agency costs £399/month for unlimited users and contacts and includes white-label options. All plans include every feature; annual billing saves 20%. The free trial lasts 14 days and requires no card. Texts, calls, AI receptionist minutes, and email sending are billed separately at provider cost, with no markup.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GoTextBack
United States
gotextback.com

Company Information

Unavoidable Studio
Founded: 2026
United Kingdom
unavoidablecrm.com

Alternatives

Alternatives

Wattle AI

Wattle AI

MOONSHOT VENTURES PTY LTD
Ringmere

Ringmere

Ringmere (Peoplely Ltd)

Categories

Categories

CRM Supported

Integrations

GoCardless Not Supported
Google Calendar Not Supported
Mailchimp Not Supported
OpenRouter Not Supported
Postmark Not Supported
QuickBooks Online Not Supported
Retell AI Not Supported
Stripe Not Supported
Twilio Not Supported
WhatsApp Not Supported
WooCommerce Not Supported
Xero Not Supported

Integrations

GoCardless Supported
Google Calendar Supported
Mailchimp Supported
OpenRouter Supported
Postmark Supported
QuickBooks Online Supported
Retell AI Supported
Stripe Supported
Twilio Supported
WhatsApp Supported
WooCommerce Supported
Xero Supported
Claim TextBack and update features and information
Claim TextBack and update features and information
Claim Unavoidable CRM and update features and information
Claim Unavoidable CRM and update features and information