4.6 out of 5 stars
(2944 Ratings)
Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
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4.5 out of 5 stars
(939 Ratings)
CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
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SecondCall AI
SecondCall AI provides AI front-desk services for local businesses that rely on phone calls and bookings. Its AI receptionist, Debbie, answers calls 24/7, including after hours, on weekends, and while staff are working on-site. The service handles missed-call text-back, qualifies callers, books jobs into the business calendar, and follows up on estimates. It also offers automated review requests, seasonal campaigns, call summaries, recordings, transcripts, and monthly performance scorecards. The vendor sets up services, hours, service areas, and calendar details, with setup typically completed within a week. A 60-day pilot starts at $297 per month, includes free setup, and can be canceled at any time. The service is designed for HVAC, roofing, plumbing, garage door, residential electrical, med spa, and other local service businesses that need to handle routine inbound calls and scheduling while staff are working.
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