Joqiva
Joqiva is a web-based job and back-office application for UK service businesses, bringing customer enquiries, jobs, quotes, invoices and bank-transfer payment follow-up into one workflow. Businesses can turn enquiries into jobs, use templates and saved service information, and prepare quotes for staff review before sending. Joqiva AI assists with enquiry processing, while staff check details before acting. Customers can review quotes and invoices online. Businesses can record payment updates, check bank receipts themselves and send reminders according to their plan; customer payments go directly to the business rather than being processed by Joqiva. Higher plans add team and job-management controls, saved item libraries, accountant access and audit logs. An optional AI Receptionist handles configured calls and captures enquiries or messages for staff review. Joqiva targets air-conditioning and other UK service trades.
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FrontReplies
FrontReplies is a done-for-you AI receptionist and answering service for local, appointment-led businesses. It handles inbound calls, emails, text messages, social direct messages and website chats around the clock, responding in the business’s voice. The service captures leads, routes requests to staff, sends missed-call text-backs, follows up with prospects and books appointments using calendar availability. FrontReplies’ team sets up and maintains the replies and workflows, connects calendars, inboxes and communication channels, and obtains customer sign-off before launch. The service is aimed at dental practices, med spas, clinics, salons, barbershops, gyms and studios, and home-service providers such as HVAC, plumbing and roofing businesses. Common workflows include answering routine inquiries, following up on quotes or unbooked inquiries, and directing complex requests to staff.
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Wattle AI
Wattle AI is a cloud-based AI receptionist for small businesses and service teams that handle customer enquiries by phone. It answers calls around the clock, follows configurable questions and call flows, captures caller details, and can schedule appointments on supported plans. It supports a web agent, WhatsApp Business calling, and SMS, bringing conversations into a shared inbox with customer profiles, call recordings, transcripts, summaries, and staff handoff. Teams can configure voice agents, set instructions and guardrails, route urgent calls, and connect calendars, spreadsheets, accounting tools, and workflow services. Use cases include after-hours and overflow answering, appointment booking, job and maintenance intake, clinic and salon enquiries, restaurant reservations, and staff follow-up. Monthly plans include call minutes; Australian mobile numbers, outbound calls, and transfers may be billed separately.
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SecondCall AI
SecondCall AI provides AI front-desk services for local businesses that rely on phone calls and bookings. Its AI receptionist, Debbie, answers calls 24/7, including after hours, on weekends, and while staff are working on-site. The service handles missed-call text-back, qualifies callers, books jobs into the business calendar, and follows up on estimates. It also offers automated review requests, seasonal campaigns, call summaries, recordings, transcripts, and monthly performance scorecards. The vendor sets up services, hours, service areas, and calendar details, with setup typically completed within a week. A 60-day pilot starts at $297 per month, includes free setup, and can be canceled at any time. The service is designed for HVAC, roofing, plumbing, garage door, residential electrical, med spa, and other local service businesses that need to handle routine inbound calls and scheduling while staff are working.
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