| TelemationDatabase Systems | ZepCallShivtel Communications | |||||
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| About
            Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978. Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice. Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability. 
             | About
            ZepCall is a click-to-call solution, that helps to convert visitors into sales with an Instant One-to-One Phone Call, a call button enabled on the websites and mobile apps for instant call connections. With an added advantage of a Virtual Number. It's a plug-and-play solution, no developer is required.  Let me explain to you, how it works.  A visitor enters a phone number and gets the number verified via OTP. An instant call is generated between a business representative and the visitor. Now the question is how to use ZepCall for your Business.
Once you log in to ZepCall, a Dashboard will appear. This Dashboard will help you to get a quick overview of the Leads and Lead’s Performance on a daily and monthly basis.  
You can Create Campaign for Click-to-Call and OR Virtual Numbers according to your requirement. 
To Create a Click-to-Call Campaign, you need to fill out a form. Enter Campaign Name, Choose the color for the Icon, Choose CLI, you can input the ‘Thank you text’ .
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| Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
         | Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
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| Audience
        Call centers and businesses looking for a cloud call center software solution for their business needs
         | Audience
        Travel Agencies, Small business,  Real Estate, etc.
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| Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
         | Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
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| API
            
                Offers API
            
            
         | API
            
                Offers API
            
            
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| Screenshots and Videos | Screenshots and Videos | |||||
| Pricing
        $25 per month
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
         | Pricing
        ₹6000
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
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Reviews/ | 
Reviews/ | |||||
| Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
         | Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
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| Company InformationDatabase Systems Founded: 1978 www.databasesystemscorp.com/pstelemation.htm | Company InformationShivtel Communications Founded: 2018 India zepcall.com | |||||
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| Categories | Categories | |||||
| Telephony Features
            
                Auto-Dialer
            
            
         
            
                Call Center Management
            
            
         
            
                Call Monitoring
            
            
         
            
                Contact Management
            
            
         
            
                Inbound Reporting
            
            
         
            
                IVR / Voice Recognition
            
            
         
            
                Outbound Reporting
            
            
         
            
                Predictive Dialer
            
            
         
            
                Telemarketing Management
            
            
         
            
                Voice & Data Integration
            
            
         
            
                VoIP
            
            
         Call Center Features
            
                Blended Call Center
            
            
         
            
                Call Logging
            
            
         
            
                Call Recording
            
            
         
            
                Call Scripting
            
            
         
            
                Campaign Management
            
            
         
            
                Database
            
            
         
            
                Escalation Management
            
            
         
            
                Inbound Call Center
            
            
         
            
                IVR / Voice Recognition
            
            
         
            
                Manual Dialer
            
            
         
            
                Outbound Call Center
            
            
         
            
                Predictive Dialer
            
            
         
            
                Progressive Dialer
            
            
         
            
                Queue Management
            
            
         
            
                Real-time Chat
            
            
         
            
                Reporting/Analytics
            
            
         IVR Features
            
                Call Center
            
            
         
            
                Call Logging
            
            
         
            
                Call Recording
            
            
         
            
                Call Routing
            
            
         
            
                Multiple Scripts
            
            
         
            
                Phone Key Input
            
            
         
            
                Survey Management
            
            
         
            
                Text to Speech
            
            
         
            
                Voice Customization
            
            
         
            
                Voice Mail
            
            
         Predictive Dialer Features
            
                Call Monitoring
            
            
         
            
                Call Recording
            
            
         
            
                Call Results
            
            
         
            
                Call Transfer
            
            
         
            
                Callback Scheduling
            
            
         
            
                Campaign Specific Caller ID
            
            
         
            
                Contact Management
            
            
         
            
                FCC Compliance
            
            
         
            
                FTC Compliance
            
            
         
            
                Lead Capture
            
            
         
            
                Lead Management
            
            
         | Telephony Features
            
                Auto-Dialer
            
            
         
            
                Call Center Management
            
            
         
            
                Call Monitoring
            
            
         
            
                Contact Management
            
            
         
            
                Inbound Reporting
            
            
         
            
                IVR / Voice Recognition
            
            
         
            
                Outbound Reporting
            
            
         
            
                Predictive Dialer
            
            
         
            
                Telemarketing Management
            
            
         
            
                Voice & Data Integration
            
            
         
            
                VoIP
            
            
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| Integrations
            
                
    Salesforce
            
            
         
            
                
    Zoho CRM
            
            
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