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About

Collaborate with colleagues. Engage with customers. Any channel. Any device. Anywhere. Telephony, PBX, messaging, meetings, and contact center in one simple platform. Reach out and engage with customers and colleagues. Empower your workforce with the right tools. One app for both customer engagement and collaboration with colleagues. Agents can work remotely without compromising a great customer experience. Get work done with one simple app for calling, messaging and meetings. Avoid distractions and collaborate in real-time. Use smart features to let colleagues know when you're available, and when you're not. Stay connected, stay productive. Fixed and mobile telephony, and PBX. All your voice communication needs in one place. Any device, any platform. Regardless of where a call happens - over cellular, PSTN or the internet - the experience and features are the same.

About

Ability to input text and respond to visual prompts with the option of switching to voice facilitates effective interaction.The solution can be deployed on a standalone basis or as a layer to existing contact center infrastructure. Option to initiate a call over VOIP, chat or file sharing in a single app all at the same time. With a host of pre-defined templates, you can create surveys and/or feedback forms to gauge customer satisfaction levels and ascertain VOC (Voice of the Customer). Secure text-based identity verification. Enhanced visual interactions menu enabling. Call position and wait time notification. Call back scheduling options. i800 is built on a bed of the latest technologies which enables it to auto-learn and self-tune based on its experience with automation. i800 integrates telephony, chat and file sharing all under one roof. It allows your customers to contact you via any of these channels for queries and issues related to your products and service.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Businesses interested in a multi-channel cloud-hosted next generation conversation platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Telavox
Founded: 1924
Denmark
telavox.com

Company Information

i800
Founded: 2015
United States
i800.co

Alternatives

Telia ACE

Telia ACE

Telia Company

Alternatives

Juris Astra

Juris Astra

Juris Technologies
uContact

uContact

net2phone
Zoom Phone

Zoom Phone

Zoom Communications

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Freshdesk
Google Workspace
HubSpot CRM
HubSpot Customer Platform
IntraManager
Lime CRM
Microsoft 365
Microsoft Power BI
Microsoft Teams
Salesforce
Upsales
Zendesk
Zisson

Integrations

Freshdesk
Google Workspace
HubSpot CRM
HubSpot Customer Platform
IntraManager
Lime CRM
Microsoft 365
Microsoft Power BI
Microsoft Teams
Salesforce
Upsales
Zendesk
Zisson
Claim Telavox and update features and information
Claim Telavox and update features and information
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Claim i800 and update features and information