Audience

Businesses interested in a multi-channel cloud-hosted next generation conversation platform

About i800

Ability to input text and respond to visual prompts with the option of switching to voice facilitates effective interaction.The solution can be deployed on a standalone basis or as a layer to existing contact center infrastructure. Option to initiate a call over VOIP, chat or file sharing in a single app all at the same time. With a host of pre-defined templates, you can create surveys and/or feedback forms to gauge customer satisfaction levels and ascertain VOC (Voice of the Customer). Secure text-based identity verification. Enhanced visual interactions menu enabling. Call position and wait time notification. Call back scheduling options. i800 is built on a bed of the latest technologies which enables it to auto-learn and self-tune based on its experience with automation. i800 integrates telephony, chat and file sharing all under one roof. It allows your customers to contact you via any of these channels for queries and issues related to your products and service.

Pricing

Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

i800
Founded: 2015
United States
i800.co

Videos and Screen Captures

i800 Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

i800 Frequently Asked Questions

Q: What kinds of users and organization types does i800 work with?
Q: What languages does i800 support in their product?
Q: What kind of support options does i800 offer?
Q: Does i800 have a mobile app?
Q: What type of training does i800 provide?

i800 Product Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Call Recording
Campaign Management
Database
IVR / Voice Recognition
Queue Management
Reporting/Analytics