Audience

Companies of all sizes that need a business VoIP and cloud communications system

About 8x8

A single platform that combines cloud phone, video collaboration, team chat, contact center and analytics. Optimize your organization's total cost of ownership by giving each user the exact features needed for the job. Eliminate organizational silos with full analytics and collaboration between contact center agents and functional area experts. Single administration tool for system setup, with user and data management. Combine call, directory, video conferencing, chat and contact center in a single license. Connect your business around the globe with enterprise-grade reliability and quality in the cloud. Schedule, start or join HD video and audio conferences from any device or room with no friction. Easily access your contacts whether they are colleagues on the same account or an external user. Design better customer experiences with an intelligent, collaborative, and reliable solution.

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Pricing

Starting Price:
$19.99 per month

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

8x8
Founded: 1987
United States
www.8x8.com

Videos and Screen Captures

Play Video 8x8 Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

8x8 Frequently Asked Questions

Q: What kinds of users and organization types does 8x8 work with?
Q: What languages does 8x8 support in their product?
Q: What kind of support options does 8x8 offer?
Q: What other applications or services does 8x8 integrate with?
Q: Does 8x8 have a mobile app?
Q: What type of training does 8x8 provide?
Q: How much does 8x8 cost?

8x8 Product Features

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Business VoIP

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Virtual Extensions Not Supported
SIP Trunking Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

SIP Trunk

Toll-Free Numbers Not Supported
Multiple DID Options Not Supported
Call Data Records Not Supported
e911 Not Supported
Caller ID Not Supported
PSTN Forwarding Not Supported
Automatic Fail-over Routing Not Supported
Disaster Recovery Not Supported
International Numbers Not Supported

Telephony

Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported
Auto-Dialer Not Supported

Video Conferencing

Mobile Access Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported
Electronic Hand Raising Not Supported
On-Demand Webcasting Not Supported

Web Conferencing

Mobile Access Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported
Electronic Hand Raising Not Supported
On-Demand Webcasting Not Supported

8x8 Additional Categories

8x8 Verified User Reviews

Write a Review
  • Max S.
    Contact Center Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great CCaaS and UCaaS platforms!"

    Posted 2021-03-07

    Pros: Flexible deployment across all major operating systems (windows\Mac etc) also has 24x7 phone and chat support. Fairly easy-to-use data analytics showing how long an employee has been on the phone and how many calls have been made/received by any particular employee.

    Cons: Currently, there is no ability to automate the deployment of the user app via automation deployment tools. Speed of solving support issues. Better instructions on how to record meetings and then access the recording.

    Overall: We had a client who had a UCaaS solution that wasn't working for them, and after talking to 8x8, we decided to use them. They were so happy with them they also purchased their contact center platform.

    Read More...
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