Audience

Nordic enterprises and public sector organizations seeking an advanced, AI-powered omnichannel contact center solution to enhance customer engagement and operational efficiency

About Telia ACE

Telia ACE is the leading contact center solution in the Nordic region, with over 100,000 daily users and more than 350 million interactions annually. It offers a seamless omnichannel experience that unifies customer communication across voice, chat, text, and digital channels in a single platform. The solution integrates smoothly with most third-party platforms to support every step of the customer journey. Telia ACE combines cutting-edge AI technologies, including speech recognition and deep learning, with a human touch to deliver innovative, efficient customer experiences. It offers extensive tools like automation, video integration, smart knowledge bases, and data-driven analytics to help organizations transform digitally and improve service quality. Recognized as a market leader, Telia ACE is trusted by both private and public sector organizations for its reliability and forward-looking capabilities.

Integrations

Ratings/Reviews

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Company Information

Telia Company
Founded: 1853
Sweden
ace-showcase.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

Telia ACE Frequently Asked Questions

Q: What kinds of users and organization types does Telia ACE work with?
Q: What languages does Telia ACE support in their product?
Q: What kind of support options does Telia ACE offer?
Q: What other applications or services does Telia ACE integrate with?
Q: What type of training does Telia ACE provide?

Telia ACE Product Features

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Cloud PBX

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Virtual Extensions Not Supported
SIP Trunking Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported