Audience

Nordic enterprises and public sector organizations seeking an advanced, AI-powered omnichannel contact center solution to enhance customer engagement and operational efficiency

About Telia ACE

Telia ACE is the leading contact center solution in the Nordic region, with over 100,000 daily users and more than 350 million interactions annually. It offers a seamless omnichannel experience that unifies customer communication across voice, chat, text, and digital channels in a single platform. The solution integrates smoothly with most third-party platforms to support every step of the customer journey. Telia ACE combines cutting-edge AI technologies, including speech recognition and deep learning, with a human touch to deliver innovative, efficient customer experiences. It offers extensive tools like automation, video integration, smart knowledge bases, and data-driven analytics to help organizations transform digitally and improve service quality. Recognized as a market leader, Telia ACE is trusted by both private and public sector organizations for its reliability and forward-looking capabilities.

Integrations

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Company Information

Telia Company
Founded: 1853
Sweden
ace-showcase.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

Telia ACE Frequently Asked Questions

Q: What kinds of users and organization types does Telia ACE work with?
Q: What languages does Telia ACE support in their product?
Q: What kind of support options does Telia ACE offer?
Q: What other applications or services does Telia ACE integrate with?
Q: What type of training does Telia ACE provide?

Telia ACE Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP