Telia ACE Integrations

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

Accelerate your business growth with Dynamics 365, the next generation of CRM and ERP applications. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. Take actions that drive your business. Find and build stronger relationships. Improve productivity and performance. Get a single view of customers. Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends. Deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities. Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets. Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central (formerly Microsoft Dynamics NAV)—a comprehensive business management solution designed for small to medium-sized businesses. Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security. Maximize profitability with an end-to-end view across operations, purchasing, manufacturing, inventory, and warehouse management. Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations. Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Findity is the leader in Embedded Expense Management. We provide a card-agnostic, AI-powered expense platform, enabling companies to offer a localized, branded expense solution to their customers without the hassle of building it yourself.. Take an expense product to market your way with our flexible solutions: Headless Architecture: Build your own expense solution using the Expense API. Embed the expense platform as the intelligent engine behind your own UI. White Label Solution: Launch a fully branded expense solution in record time. Skip the build and leverage our ready-to-go UIs that embed seamlessly with your offering. We are the trusted technology behind the expense products of the world's most innovative companies.

Nexetic Backup is reliable, secure and fast way to backup data on Microsoft 365. Over 4,000 customers use Nexetic Backup every day to ensure business continuity. Nexetic Backup Microsoft 365 provides automatic backup of your company’s critical data. Instant data recovery, GDPR compatibility, protection against user error and malware. Microsoft O365 doesn’t offer any native backup other than limited-time recycle bin and version history. This presents potential security risks. Ransomware can also encrypt all your files on the cloud. File sync programs make this scenario even more worse. When O365 experiences technical problems, you can log into to Nexetic portal and access the information. Almost 60% of data loss on the cloud is due to end-user errors. Accidental file deletions and unwanted changes to shared files can cause excessive damage. Information is backed up and stored in EU. You are able to restore data fast and reliably.

Introducing the world’s most user-friendly no-code, no-fuss conversational AI platform. Powered by proprietary self-learning AI, and equipped with an enterprise-ready feature set, the boost.ai platform is the fastest, easiest and most scaleable way for enterprises to automate and streamline internal business processes and external customer interactions. Boost.ai utilizes deep learning and natural language processing (NLP) technologies with its proprietary automatic semantic understanding (ASU) technology to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. Gain insights into conversation data, quality rating, and other metrics via analytics and statistics to optimize customer engagement, with support for Microsoft Teams, Zendesk, Salesforce and more.

With TeamEngine Insider Manager you can create and manage your insider lists online. It automates and makes an otherwise difficult and time-consuming task smooth and easy. TeamEngine Board Portal helps you safely store and easily distribute the material to your board. Board members can access the documents, make annotations, and e-sign meeting minutes regardless of where they are in the world, using our app or web service. TeamEngine Survey Manager helps you manage your board evaluations and other surveys in a smooth and structured way. Create your own evaluations adapted to your board or use our ready-made templates. You can also easily compare the results from different surveys. TeamEngine Crisis Portal provides safe external storage for your emergency plans and other important documents. Manage the crisis group’s meetings and store all relevant persons’ contact information and roles.

Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

Go beyond points, badges and leaderboards, use all the mechanisms and strategies that make games exciting and addictive to sustainably drive employee engagement, learning, and performance. Reduce churn and burn. Ensure every employee gets a chance to be a hero daily and sees a clear path to success. Recognize employees instantly for behaviors, processes and activities that drive business results. Drive ongoing excellence. Build and sustain excitement about working towards goals, learning and being a team-player. Employees aren’t automatons. To stay driven, they need a sense of value and purpose. With Centrical, you can make everyone, not just top performers, a hero with personalized challenges, weekly wins and progressing game narratives that chart a clear course to success and development. Associating behaviors with recognition turns them into habits. Centrical uses data from your enterprise applications and compensation management to instantly reward employees for doing what’s right.

Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience.