Sparrow

Sparrow

Customer Experience Lab
Tier2 Tickets

Tier2 Tickets

Tier2 Technologies
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizational productivity suite for companies wanting to boost their customer engagement channel

Audience

Companies of all sizes searching for a powerful Help Desk platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Customer Experience Lab
Founded: 2016
India
www.cexlab.com/our-products/

Company Information

Tier2 Technologies
Founded: 2018
United States
tier2.tech

Alternatives

Alternatives

Vorex

Vorex

Kaseya
Auralis

Auralis

Auralis AI
HESK

HESK

Klemen Stirn
SutiDesk

SutiDesk

SutiSoft
Requestor

Requestor

Requestor Technologies
Track-It!

Track-It!

BMC Software

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Integrations

Facebook
Google
Syncro
Viber
WhatsApp

Integrations

Facebook
Google
Syncro
Viber
WhatsApp
Claim Sparrow and update features and information
Claim Sparrow and update features and information
Claim Tier2 Tickets and update features and information
Claim Tier2 Tickets and update features and information