SmartAction vs. Twilio Voice Comparison


SmartAction	Twilio Voice Twilio	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Call centers and businesses looking for a software solution for their business needs		Audience Organizations interested in a powerful voice SDK and API to build a scalable voice experience
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $0.0085 per min Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information SmartAction Founded: 2002 United States www.smartaction.com		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/voice
Alternatives Ameyo Engage		Alternatives ConneXio
Ctalk		AVOXI
wolkvox Microsyslabs		Voiso
Vocalcom		wolkvox Microsyslabs
Smartz Solutions View All		Knowlarity Knowlarity Communications Pvt. Ltd. View All
Categories Call Center Chatbot Conversational AI Customer Experience IVR Speech Recognition Telephony		Categories Audio Conferencing Auto Dialer Business VoIP Call Center IVR Speech Analytics Speech Recognition Speech to Text Telephony Transcription Voice Calling API & SDK
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Speech Recognition Features Audio Capture Automatic Form Fill Automatic Transcription Call Analysis Concatenated Speech Continuous Speech Customizable Macros Multi-Languages Specialty Vocabularies Speech-to-Text Analysis Variable Frequency Voice Recognition Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis		IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Speech Recognition Features Audio Capture Automatic Form Fill Automatic Transcription Call Analysis Concatenated Speech Continuous Speech Customizable Macros Multi-Languages Specialty Vocabularies Speech-to-Text Analysis Variable Frequency Voice Recognition Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Transcription Features AI / Machine Learning Annotations Audio/Video File Upload Automatic Transcription Collaboration Tools File Sharing For Manual Transcription Full Text Search Multi-Language Support Natural Language Processing (NLP) Playback Controls Speech Recognition Subtitles Text Editor Timecoding
Integrations Jeeva eClinical Cloud Spoke Phone Twilio Whelp		Integrations Jeeva eClinical Cloud Spoke Phone Twilio Whelp View All 4 Integrations
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