Sensebase

Sensebase

Digisens
Spiceworks MSP

Spiceworks MSP

Spiceworks
Sensebase Spiceworks MSP

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Sensebase:

About

Sensebase is a cloud-based service desk, PSA and RMM platform for small IT providers and managed service providers. It combines ticketing, monitoring, patch management, remote support, planning, invoicing, a client portal and a password vault. Technicians can manage Microsoft 365 mailboxes, receive client messages through WhatsApp Business, sync appointments with Outlook, and connect invoicing with SnelStart and e-invoicing. Windows and macOS agents support device monitoring and updates; a separate Windows app lets clients report issues and approve remote access. Each subscription includes all features, unlimited clients and devices, and a dedicated VPS in a Netherlands data centre. Plans start at €175 per month for 1–3 technicians, excluding VAT, with higher fixed monthly bands. A 30-day trial is available. The product interface is currently Dutch; English screens are planned.
Spiceworks MSP:

About

With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!
Sensebase:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Spiceworks MSP:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Sensebase:

Audience

IT businesses and managed service providers (MSPs) with 1 to 11 technicians.
Spiceworks MSP:

Audience

Businesses and organizations searching for a central hub solution for running a help desk
Sensebase:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Spiceworks MSP:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Sensebase:

API

Offers API Not Supported
Spiceworks MSP:

API

Offers API Not Supported
Sensebase:

Screenshots and Videos

Spiceworks MSP:

Screenshots and Videos

Sensebase:

Pricing

€175/month
€175/month for 1–3 technicians, €350/month for 4–7 and €525/month for 8–11; introductory prices excluding VAT. All features, unlimited clients, portal users and devices, and a dedicated server are included. Monthly subscription, cancellable with one month’s notice. Custom pricing applies from 12 technicians.
Free Version Not Supported
Free Trial Supported
Spiceworks MSP:

Pricing

No information available.
Free Version Supported
Free Trial Not Supported
Sensebase:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Spiceworks MSP:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Sensebase:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Spiceworks MSP:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
Sensebase:

Company Information

Digisens
Founded: 1994
Netherlands
sensebase.eu/
Spiceworks MSP:

Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/
Sensebase:

Alternatives

Helios

Helios

5.0 out of 5 stars
Spiceworks MSP:

Alternatives

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Atera

4.8 out of 5 stars
Sensebase:
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Nizlo

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Spiceworks MSP:
Sensebase:
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TechSavve RMM

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Spiceworks MSP:
Sensebase:
Splashtop Remote Support

Splashtop Remote Support

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Spiceworks MSP:
Sensebase:
GenticFlow

GenticFlow

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Spiceworks MSP:
Sensebase:

Categories

RMM Supported
Spiceworks MSP:

Categories

MSP Supported
RMM Supported
Spiceworks MSP:

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Not Supported
Capacity Planning Not Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Not Supported
Multi-Platform Support Not Supported
Performance Monitoring Supported
Point-in-Time Visibility Not Supported
Reporting / Analytics Not Supported
Virtual Machine Monitoring Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported
Sensebase:

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Model Context Protocol (MCP) Supported
Simplesat Not Supported
SnelStart Supported
WhatsApp Supported
ZIRO Not Supported
Spiceworks MSP:

Integrations

Microsoft 365 Not Supported
Microsoft Outlook Not Supported
Model Context Protocol (MCP) Not Supported
Simplesat Supported
SnelStart Not Supported
WhatsApp Not Supported
ZIRO Supported
Sensebase:
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Spiceworks MSP:
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