Audience

Managed service providers (MSPs), IT service companies, and internal IT teams managing Windows, macOS and Linux estates.

About Helios

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform.

The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed.

Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux.

Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.

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Pricing

Starting Price:
£99/month
Pricing Details:
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Helios
Founded: 2024
United Kingdom
heliosmsp.io

Videos and Screen Captures

One screen for the whole estate

One screen for the whole estate

One screen for the whole estate War Room: every machine, live Every device, grouped by client Helio fixes it, and shows the working A service desk with the fix already drafted
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Support
Online

Helios Frequently Asked Questions

Q: What kinds of users and organization types does Helios work with?
Q: What languages does Helios support in their product?
Q: What kind of support options does Helios offer?
Q: What other applications or services does Helios integrate with?
Q: What type of training does Helios provide?
Q: Does Helios offer a free trial?
Q: How much does Helios cost?

Helios Product Features

MSP

Backup Management Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Patch Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported
Billing & Invoicing Not Supported
CRM Not Supported
Live Chat Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported

Professional Services Automation

Client Portal Supported
Billing & Invoicing Not Supported
CRM Not Supported
Collaboration Tools Not Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Not Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Not Supported
Time & Expense Tracking Not Supported

RMM

For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported
Deployment Management Not Supported

Helios Verified User Reviews

Write a Review
  • Lewis S.
    IT Admin
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Peace of mind for a small business with no IT team"

    Posted 2026-07-13

    Pros: Incredible levels of control and visibility, solid backup and security monitoring; very helpful AI throughout the platform if we’re stuck on what needs fixing and how to fix it, simple portal for non-technical staff.

    Cons: Occasionally the detail is more than a non-technical user needs, however I understand this is geared as luck towards service providers as it is direct client consumers like ourselves.

    Overall: As a small business with no IT team, Helios gives us confidence that backups and security run and threats are caught. Clear when it matters, quiet when it doesn't. Also the AI features throughout are super helpful

    Read More...
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