Audience
Businesses and organizations searching for a central hub solution for running a help desk
About Spiceworks MSP
With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!
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Pricing
Free Version:
Free Version available.
Integrations
Company Information
Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online
Spiceworks MSP Frequently Asked Questions
Spiceworks MSP Product Features
IT Infrastructure Monitoring
Alerts / Notifications
Supported
Application Monitoring
Supported
Configuration Change Management
Supported
Performance Monitoring
Supported
Virtual Machine Monitoring
Supported
Bandwidth Monitoring
Not Supported
Capacity Planning
Not Supported
Data Movement Monitoring
Not Supported
Health Monitoring
Not Supported
Multi-Platform Support
Not Supported
Point-in-Time Visibility
Not Supported
Reporting / Analytics
Not Supported
MSP
Help Desk
Supported
Remote Access
Supported
Backup Management
Not Supported
Billing & Invoicing
Not Supported
CRM
Not Supported
Dashboard
Not Supported
Issue Management
Not Supported
Live Chat
Not Supported
Patch Management
Not Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Systems Monitoring
Not Supported
Scheduling
Not Supported
